Return to Home Page| Agency Name | # Complaint Workload | # Offered ADR | % Offered ADR | # Offers Rejected by Complainant | % Rejected by Complainant | # Offers Rejected by Agency | % Offers Rejected by Agency | Total Accepted into ADR | % Complaints Accepted into ADR |
|---|---|---|---|---|---|---|---|---|---|
| Agency for International Development | 30 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Armed Forces Retirement Home | 5 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Broadcasting Board of Governors | 49 | 24 | 48.98 | 23 | 95.83 | 0 | 0.00 | 1 | 2.04 |
| Central Intelligence Agency | 40 | 15 | 37.50 | 9 | 60.00 | 5 | 33.33 | 1 | 2.50 |
| Commodity Futures Trading Commission | 10 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Consumer Product Safety Commission | 5 | 5 | 100.00 | 3 | 60.00 | 0 | 0.00 | 2 | 40.00 |
| Corporation for National and Community Service | 19 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Court Services and Offender Supervision Agency for the District of Columbia | 21 | 6 | 28.57 | 3 | 50.00 | 2 | 33.33 | 1 | 4.76 |
| Defense Army and Air Force Exchange Service | 306 | 68 | 22.22 | 6 | 8.82 | 7 | 10.29 | 55 | 17.97 |
| Defense Commissary Agency | 353 | 148 | 41.93 | 59 | 39.86 | 5 | 3.38 | 84 | 23.80 |
| Defense Contract Audit Agency | 77 | 9 | 11.69 | 1 | 11.11 | 0 | 0.00 | 8 | 10.39 |
| Defense Contract Management Agency | 177 | 18 | 10.17 | 9 | 50.00 | 0 | 0.00 | 9 | 5.08 |
| Defense Dependent Education Activity | 143 | 10 | 6.99 | 8 | 80.00 | 2 | 20.00 | 0 | 0.00 |
| Defense Finance and Accounting Service | 289 | 17 | 5.88 | 1 | 5.88 | 3 | 17.65 | 13 | 4.50 |
| Defense Human Resource Activity | 6 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Defense Information Systems Agency | 34 | 13 | 38.24 | 4 | 30.77 | 3 | 23.08 | 6 | 17.65 |
| Defense Intelligence Agency | 29 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Defense Logistics Agency | 372 | 39 | 10.48 | 3 | 7.69 | 0 | 0.00 | 36 | 9.68 |
| Defense National Geospatial-Intelligence | 51 | 7 | 13.73 | 5 | 71.43 | 0 | 0.00 | 2 | 3.92 |
| Defense National Guard Bureau | 113 | 38 | 33.63 | 19 | 50.00 | 3 | 7.89 | 16 | 14.16 |
| Defense National Security Agency | 55 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Defense Office of the Inspector General | 3 | 1 | 33.33 | 0 | 0.00 | 0 | 0.00 | 1 | 33.33 |
| Defense, Office of the Secretary | 74 | 6 | 8.11 | 3 | 50.00 | 0 | 0.00 | 3 | 4.05 |
| Defense Security Service | 25 | 3 | 12.00 | 2 | 66.67 | 0 | 0.00 | 1 | 4.00 |
| Defense Threat Reduction Agency | 11 | 7 | 63.64 | 7 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| Defense Uniformed Services University | 4 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Department of Agriculture | 2,590 | 274 | 10.58 | 169 | 61.68 | 9 | 3.28 | 96 | 3.71 |
| Department of Commerce | 635 | 54 | 8.50 | 37 | 68.52 | 4 | 7.41 | 13 | 2.05 |
| Department of Education | 79 | 4 | 5.06 | 0 | 0.00 | 0 | 0.00 | 4 | 5.06 |
| Department of Energy | 208 | 36 | 17.31 | 23 | 63.89 | 1 | 2.78 | 12 | 5.77 |
| Department of Health and Human Services | 577 | 32 | 5.55 | 12 | 37.50 | 0 | 0.00 | 20 | 3.47 |
| Department of Homeland Security | 3,379 | 611 | 18.08 | 560 | 91.65 | 2 | 0.33 | 49 | 1.45 |
| Department of Housing and Urban Development | 358 | 26 | 7.26 | 1 | 3.85 | 8 | 30.77 | 17 | 4.75 |
| Department of Justice | 1,850 | 206 | 11.14 | 174 | 84.47 | 6 | 2.91 | 26 | 1.41 |
| Department of Labor | 443 | 129 | 29.12 | 68 | 52.71 | 3 | 2.33 | 57 | 12.87 |
| Department of State | 159 | 11 | 6.92 | 1 | 9.09 | 0 | 0.00 | 10 | 6.29 |
| Department of the Air Force | 1,399 | 349 | 24.95 | 112 | 32.09 | 33 | 9.46 | 204 | 14.58 |
| Department of the Army | 2,158 | 256 | 11.86 | 49 | 19.14 | 18 | 7.03 | 189 | 8.76 |
| Department of the Interior | 785 | 42 | 5.35 | 13 | 30.95 | 0 | 0.00 | 29 | 3.69 |
| Department of the Navy | 1,692 | 39 | 2.31 | 10 | 25.64 | 5 | 12.82 | 24 | 1.42 |
| Department of the Treasury | 1,828 | 50 | 2.74 | 39 | 78.00 | 9 | 18.00 | 2 | 0.11 |
| Department of Transportation | 1,163 | 93 | 8.00 | 16 | 17.20 | 13 | 13.98 | 64 | 5.50 |
| Department of Veterans Affairs | 5,048 | 96 | 1.90 | 35 | 36.46 | 0 | 0.00 | 61 | 1.21 |
| Environmental Protection Agency | 239 | 73 | 30.54 | 72 | 98.63 | 0 | 0.00 | 1 | 0.42 |
| EOP - National Drug Control Policy | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| EOP - Office of Administration | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| EOP - Office of Management and Budget | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| EOP - Office of the U.S. Trade Representative | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Equal Employment Opportunity Commission | 87 | 9 | 10.34 | 0 | 0.00 | 0 | 0.00 | 9 | 10.34 |
| Export-Import Bank of the US | 12 | 7 | 58.33 | 7 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| Farm Credit Administration | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Federal Communications Commission | 10 | 6 | 60.00 | 2 | 33.33 | 4 | 66.67 | 0 | 0.00 |
| Federal Deposit Insurance Corporation | 134 | 37 | 27.61 | 25 | 67.57 | 0 | 0.00 | 12 | 8.96 |
| Federal Election Commission | 1 | 1 | 100.00 | 0 | 0.00 | 0 | 0.00 | 1 | 100.00 |
| Federal Energy Regulatory Commission | 6 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Federal Housing Finance Board | 4 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Federal Labor Relations Authority | 4 | 2 | 50.00 | 2 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| Federal Maritime Commission | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Federal Mediation and Conciliation Service | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Federal Reserve System--Board of Governors | 12 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Federal Retirement Thrift Investment Board | 4 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Federal Trade Commission | 12 | 6 | 50.00 | 6 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| General Services Administration | 237 | 68 | 28.69 | 51 | 75.00 | 9 | 13.24 | 8 | 3.38 |
| Government Printing Office | 113 | 1 | 0.89 | 0 | 0.00 | 0 | 0.00 | 1 | 0.89 |
| Holocaust Memorial Museum U.S. | 4 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| International Boundary and Water Commission | 7 | 3 | 42.86 | 3 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| International Trade Commission | 0 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| John F. Kennedy Center for the Performing Arts | 4 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Merit Systems Protection Board | 5 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| National Aeronautics and Space Administration | 121 | 33 | 27.27 | 1 | 3.03 | 3 | 9.09 | 29 | 23.97 |
| National Archives and Records Administration | 44 | 1 | 2.27 | 0 | 0.00 | 0 | 0.00 | 1 | 2.27 |
| National Credit Union Administration | 17 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| National Endowment for the Arts | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| National Endowment for the Humanities | 0 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| National Gallery of Art | 18 | 11 | 61.11 | 10 | 90.91 | 0 | 0.00 | 1 | 5.56 |
| National Labor Relations Board | 36 | 3 | 8.33 | 0 | 0.00 | 0 | 0.00 | 3 | 8.33 |
| National Science Foundation | 11 | 3 | 27.27 | 2 | 66.67 | 0 | 0.00 | 1 | 9.09 |
| National Transportation Safety Board | 14 | 4 | 28.57 | 3 | 75.00 | 0 | 0.00 | 1 | 7.14 |
| Nuclear Regulatory Commission | 27 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Office of Personnel Management | 109 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Office of Special Counsel | 4 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Overseas Private Investment Corporation | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Peace Corps | 13 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Pension Benefit Guaranty Corporation | 18 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Railroad Retirement Board | 5 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Securities and Exchange Commission | 41 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Selective Service System | 6 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Small Business Administration | 69 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Smithsonian Institution | 56 | 3 | 5.36 | 0 | 0.00 | 0 | 0.00 | 3 | 5.36 |
| Social Security Administration | 1,490 | 355 | 23.83 | 237 | 66.76 | 62 | 17.46 | 56 | 3.76 |
| Tennessee Valley Authority | 150 | 2 | 1.33 | 0 | 0.00 | 0 | 0.00 | 2 | 1.33 |
| U.S. Postal Service | 18,748 | 202 | 1.08 | 69 | 34.16 | 31 | 15.35 | 102 | 0.54 |
| U.S. Tax Court | 0 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Cabinet Level Subtotal | 45,221 | 2,894 | 6.40 | 1,515 | 52.35 | 165 | 5.70 | 1,213 | 2.68 |
| Midsize Agencies Subtotal | 2,496 | 571 | 22.88 | 386 | 67.60 | 74 | 12.96 | 111 | 4.45 |
| Small Agencies Subtotal | 838 | 107 | 12.77 | 73 | 68.22 | 11 | 10.28 | 23 | 2.74 |
| Grand Total | 48,555 | 3,572 | 7.36 | 1,974 | 55.26 | 250 | 7.00 | 1,347 | 2.77 |
This page was last modified on April 19, 2005.