The U.S. Equal Employment Opportunity Commission

Court Services & Offender Supervision Agency (CSOSA)

Permanent Workforce: 967 Temporary Workforce: 87 Total Workforce: 1,054

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans / Pacific Islanders American Indians / Alaskan Natives
Permanent Workforce 967 38.05% 61.95% 3.6% 14.99% 79.7% 1.51% 0.19%
Major Occupation:                
Social Science 608 39.14% 60.86% 4.44% 13.32% 81.09% 1.15% 0%
GS-14 and GS-15* 92 54.35% 45.65% 1.09% 41.3% 53.26% 4.35% 0%
Senior Pay Level* 11 63.64% 36.36% 0% 36.36% 63.6% 0% 0%
First-Level Officials/Managers 9 33.33% 66.67% 0% 11.11% 88.89% 0% 0%
Mid-Level Officials/Managers 93 43.01% 56.99% 19.35% 77.42% 3.23% 0% 0%
Senior Level Officials/Managers 30 63.33% 36.67% 0% 33.33% 63.33% 3.33% 0%

*Does not include pay-banded employees

Targeted Disabilities

Employees with targeted disabilities represented 0.99% of the total government workforce in FY 2004, and of agencies with a permanent workforce of 500 or more, the Equal Employment Opportunity Commission, at 2.23%, had the highest percentage of employees with targeted disabilities. At CSOSA, employees with targeted disabilities represented 0.19% of the total workforce.

EEO Complaint Processing

  1. Counseling

    There were 10 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). CSOSA timely processed 30% of the total number of counselings. Following counseling, 6 formal complaints of discrimination were filed.

  2. Alternative Dispute Resolution

    Of CSOSA's 10 instances of counseling, ADR was offered 100% of the time; the parties elected to participate in 50% of the completed counselings; and 60% of the ADR closures were resolved through settlements or withdrawals.

    At the formal complaint phase, CSOSA offered ADR 28.6% of the time; the parties elected to participate in 4.8% of the complaint workload; and 100% of the ADR closures were resolved through settlements or withdrawals.

  3. Processing Times

    CSOSA completed 11% of its investigations within the regulatory time frames, with an average processing time

    of 418 days for all investigations. In most instances, the regulations require completion of investigations within 180 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority was the only agency to complete 100% of their investigations within the regulatory time frame with an average processing time of 117 days.

    CSOSA's average processing time for all complaint closures increased from 410 days in FY 2003 to 570 days in FY 2004. The government-wide average was 469 days.

  4. Pending Inventory

    CSOSA had a total of 8 complaints pending at the end of FY 2004, with none pending acknowledgment; 3 pending investigation for an average of 137 days; and 2 pending the issuance of final decisions for an average of 655 days.

  5. Costs

    CSOSA provided no monetary awards for the 3 counseling settlements achieved.

    CSOSA agreed to pay a total of $8,000 for 3 complaint closures through settlement agreement, final agency decision, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award (including back/front pay, compensatory damages, attorney's fees, and lump sum payments) was $2,666.

    CSOSA expended a total of $25,685 for 9 complaint investigations, for an average expenditure of $2,854.

Outcome of Counselings Completed in FY 2004

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Total Instances of Counseling: 5   5   10  
Settlements 0 0.00% 3 60.00% 3 30.00%
Withdrawal/no Complaint Filed 1 20% 0 0% 1 10.00%
Complaints Filed*         6 60.00%
Decision to File Complaint Pending at End of Fiscal Year         0 0.00%

*Includes only complaints filed in FY 2004 where counseling was also completed during FY 2004.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints ADR Offers ADR Participation
# # % # %
FY 2003 Pre-Complaint Counselings 25 19 76.00% 5 20.00%
FY 2004 Pre-Complaint Counselings 10 10 100.00% 5 50.00%
Percentage Change FY 2003 to FY 2004 -60.00% -47.36%   0.00%  
FY 2003 Complaints* 24 8 33.00% 2 8.00%
FY 2004 Complaints* 21 6 28.57% 1 4.76%
Percentage Change FY 2003 to FY 2004 -12.50% -25.00%   -50.00%  

*Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2003 APD* FY 2004 APD % Change
All Counselings (minus remands) 10 3 30.00%      
All Investigations 9 1 11.11% 410 418 1.95%
Merit Decisions (no AJ) 3 1 33.33% 409 489 19.56%
Dismissal Decisions 0     182 0 -100.00%

*APD = Average Processing Days

Outcomes of Complaints Closed in FY 2004

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
Total Closures (13) # % # % # % # %
Settlements 3 23.07%            
Withdrawals 3 23.07%            
Dismissals 0 0.00%            
Merit Decisions 7 53.85%            
Finding Discrimination 0 0% 0 0% 0 0% 0 0%
Finding No Discrimination 7 0% 3 42.85% 4 57.14% 0 0%


This page was last modified on May 3, 2005.

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