The U.S. Equal Employment Opportunity Commission

Defense Finance and Accounting Service (DFAS)

Permanent Workforce: 13,025 Temporary Workforce: 378 Total Workforce: 13,403

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans / Pacific Islanders American Indians / Alaskan Natives
Permanent Workforce 13,025 37.43% 62.57% 4.78% 67.77% 22.11% 4.53% 0.8%
Major Occupations                
Financial Admin. & Program 1,714 39.56% 60.44% 3.97% 72.64% 19.89% 2.68% 0.82%
Information Tech. Management 1,233 59.21% 40.79% 1.95% 84.83% 10.38% 2.51% 0.32%
Accounting 2,577 43.69% 56.31% 4.66% 72.06% 16.84% 5.59% 0.85%
GS-14 and GS-15* 507 62.13% 37.87% 2.37% 81.85% 13.02% 2.56% 0.2%
Senior Pay Level* 20 65% 35% 0% 85% 10% 5% 0%
First-Level Officials/Managers 698 34.24% 65.76% 4.58% 65.19% 24.36% 4.87% 1%
Mid-Level Officials/Managers 733 60.85% 39.15% 3.14% 81.17% 14.05% 1.5% 0.14%
Senior Level Officials/Managers 138 68.84% 31.16% 0.71% 87.23% 7.8% 2.13% 0%

*Does not include pay-banded employees

Targeted Disabilities

Employees with targeted disabilities represented 0.99% of the total government workforce in FY 2004, and of agencies with a permanent workforce of 500 or more, the Equal Employment Opportunity Commission, at 2.23%, had the highest percentage of employees with targeted disabilities. At DFAS, employees with targeted disabilities represented 2.05% of the total workforce.

EEO Complaint Processing

  1. Counseling

    There were 184 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). DFAS timely processed 95.10% of the total number of counselings. Following counseling, 99 formal complaints of discrimination were filed.

  2. Alternative Dispute Resolution

    Of DFAS' 184 instances of counseling, ADR was offered 100% of the time; the parties elected to participate in 11.4% of the completed counselings; and 60% of the ADR closures were resolved through settlements or withdrawals.

    At the formal complaint phase, DFAS offered ADR 5.9% of the time; the parties elected to participate in 4.5% of the complaint workload; and 75% of the ADR closures were resolved through settlements or withdrawals.

  3. Processing Times

    DFAS completed 18% of its investigations within the regulatory time frames, with an average processing time of 256 days for all investigations. In most instances, the

    regulations require completion of investigations within 180 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority was the only agency to complete 100% of their investigations within the regulatory time frames, with an average processing time of 117 days.

    DFAS' average processing time for all complaint closures decreased from 526 days in FY 2003 to 396 days in FY 2004. The government-wide average was 469 days.

  4. Pending Inventory

    DFAS had a total of 113 complaints pending at the end of FY 2004, with 1 pending acknowledgment for an average of 2 days; 30 pending investigation for an average of 105 days; and 15 pending the issuance of final decisions for an average of 55 days.

  5. Costs

    DFAS paid nothing for the 12 counseling settlements with benefits that were achieved.

    DFAS agreed to pay a total of $104,313 for 36 complaint closures through settlement agreement, final agency decision, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award (including back/front pay, compensatory damages, attorney's fees, and lump sum payments) was $2,897.

    DFAS expended a total of $30,328 for 60 complaint investigations, for an average expenditure of $505.

Outcome of Counselings Completed in FY 2004

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Total Instances of Counseling: 164   20   184  
Settlements 4 2.43% 8 40.00% 12 6.52%
Withdrawal/no Complaint Filed 70 42.6% 4 20% 74 40.21%
Complaints Filed*         91 49.45%
Decision to File Complaint Pending at End of Fiscal Year         7 3.80%

*Includes only complaints filed in FY 2004 where counseling was also completed during FY 2004.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints ADR Offers ADR Participation
# # % # %
FY 2003 Pre-Complaint Counselings 215 0 0.00% 0 0.00%
FY 2004 Pre-Complaint Counselings 184 202 100.00% 21 11.41%
Percentage Change FY 2003 to FY 2004 -14.41% 0%   0%  
FY 2003 Complaints* 299 23 8.00% 22 7.00%
FY 2004 Complaints* 289 17 5.88% 13 4.50%
Percentage Change FY 2003 to FY 2004 -3.34% -26.08%   -40.90%  

*Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2003 APD* FY 2004 APD % Change
All Counselings (minus remands) 184 175 95.10%      
All Investigations 60 11 18.33% 160 256 60.00%
Merit Decisions (no AJ) 29 4 13.79% 585 470 -19.65%
Dismissal Decisions 51     56 34 -39.28%

*APD = Average Processing Days

Outcomes of Complaints Closed in FY 2004

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
Total Closures (176) # % # % # % # %
Settlements 36 20.45%            
Withdrawals 9 5.11%            
Dismissals 51 28.97%            
Merit Decisions 80 45.45%            
Finding Discrimination 1 1.25% 0 0.00% 0 0.00% 1 100.00%
Finding No Discrimination 79 98.75% 29 36.70% 50 63.29% 0 0.00%


This page was last modified on May 3, 2005.

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