The U.S. Equal Employment Opportunity Commission

Office of Personnel Management (OPM)

Permanent Workforce: 3,524 Temporary Workforce: 124 Total Workforce: 3,648

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans / Pacific Islanders American Indians / Alaskan Natives
Permanent Workforce 3,524 37.45% 62.55% 3.78% 63.67% 30.01% 2.02% 0.49%
Major Occupations                
Human Resources Management 399 38.1% 61.9% 5.51% 62.91% 28.82% 2.51% 0.25%
Contact Representative 234 21.37% 78.63% 0.85% 66.67% 31.2% 1.28% 0%
Information Tech. Management 168 58.33% 41.67% 3.57% 64.88% 24.4% 5.95% 1.19%
GS-14 and GS-15* 432 53.01% 46.99% 3.93% 76.62% 16.43% 2.54% 0.46%
Senior Pay Level* 65 69.24% 30.76% 7.69% 80% 10.76% 1.53% 0%
First-Level Officials/Managers 35 45.71% 54.29% 2.86% 65.71% 28.57% 7.14% 0%
Mid-Level Officials/Managers 103 48.54% 51.46% 1.94% 71.84% 24.27% 1.94% 0%
Senior Level Officials/Managers 170 68.24% 31.76% 6.47% 81.18% 10.59% 1.76% 0%

*Does not include pay-banded employees

Targeted Disabilities

Employees with targeted disabilities represented 0.99% of the total government workforce in FY 2004, and of agencies with a permanent workforce of 500 or more, the Equal Employment Opportunity Commission, at 2.23%, had the highest percentage of employees with targeted disabilities. At OPM, employees with targeted disabilities represented 0.88% of the total workforce.

EEO Complaint Processing

  1. Counseling

    There were 109 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). OPM timely processed 71.6% of the total number of counselings. Following counseling, 66 formal complaints of discrimination were filed.

  2. Alternative Dispute Resolution

    Of OPM's 109 instances of counseling, ADR was offered 21.1% of the time; the parties elected to participate in 2.8% of the completed counselings; and 20% of the ADR closures were resolved through settlements or withdrawals.

    At the formal complaint phase, OPM reported no ADR offers, although there was one settlement from an ADR proceeding pending from the prior fiscal year.

  3. Processing Times

    OPM completed 10% of its investigations within the regulatory time frames, with an average processing time of 325 days for all investigations. In most instances, the regulations require completion of investigations within 180 days. Of the agencies completing 25 or more

    investigations, the Tennessee Valley Authority was the only agency to complete 100% of their investigations within the regulatory time frames, with an average processing time of 117 days.

    OPM's average processing time for all complaint closures decreased from 775 days in FY 2003 to 588 days in FY 2004. The government-wide average was 469 days.

  4. Pending Inventory

    OPM had a total of 85 complaints pending at the end of FY 2004, with 15 pending acknowledgment for an average of 60 days; 45 pending investigation for an average of 165 days; and 7 pending the issuance of final decisions for an average of 776 days.

  5. Costs

    OPM agreed to pay $800 for the one counseling settlement with benefits achieved during this reporting period.

    OPM agreed to pay a total of $4,000 for the one complaint closure achieved through settlement agreement, final agency decision, and final agency orders fully implementing AJ decisions.

    OPM expended a total of $34,988 for 10 complaint investigations, for an average expenditure of $3,499.

Outcome of Counselings Completed in FY 2004

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Total Instances of Counseling: 104   5   109  
Settlements 0 0.00% 1 20.00% 1 0.91%
Withdrawal/no Complaint Filed 41 39.4% 0 0% 41 37.61%
Complaints Filed*         66 60.55%
Decision to File Complaint Pending at End of Fiscal Year         1 0.91%

*Includes only complaints filed in FY 2004 where counseling was also completed during FY 2004.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints ADR Offers ADR Participation
# # % # %
FY 2003 Pre-Complaint Counselings 56 13 23.00% 2 4.00%
FY 2004 Pre-Complaint Counselings 109 23 21.10% 3 2.75%
Percentage Change FY 2003 to FY 2004 94.64% 76.92%   50.00%  
FY 2003 Complaints* 60 1 2.00% 1 2.00%
FY 2004 Complaints* 109 0 0.00% 0 0.00%
Percentage Change FY 2003 to FY 2004 81.66% -100.00%   -100.00%  

*Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2003 APD* FY 2004 APD % Change
All Counselings (minus remands) 109 78 71.55%      
All Investigations 10 1 10.00% 295 325 10.16%
Merit Decisions (no AJ) 0 0 0.00% 0 0 0%
Dismissal Decisions 10     667 279 -58.17%

*APD = Average Processing Days

Outcomes of Complaints Closed in FY 2004

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
Total Closures (24) # % # % # % # %
Settlements 1 4.16%            
Withdrawals 3 12.50%            
Dismissals 10 41.66%            
Merit Decisions 10 41.66%            
Finding Discrimination 0 0% 0 0% 0 0% 0 0%
Finding No Discrimination 10 100.00% 0 0.00% 10 100.00% 0 0.00%


This page was last modified on May 3, 2005.

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