The U.S. Equal Employment Opportunity Commission

Social Security Administration (SSA)

Permanent Workforce: 64,026 Temporary Workforce: 1,232 Total Workforce: 65,258

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans / Pacific Islanders American Indians / Alaskan Natives
Permanent Workforce 64,026 29.69% 70.31% 12.09% 55.39% 27.71% 3.6% 1.2%
Major Occupations                
Social Insurance Administration 27,664 30.06% 69.94% 14.25% 61.1% 19.51% 3.68% 1.15%
Contact Representative 11,158 21.58% 78.42% 22.53% 39% 32.68% 4.31% 1.48%
Claims Assistance & Examining 2,746 18.24% 81.76% 7.14% 34.09% 55.9% 2.4% 0.47%
GS-14 and GS-15* 2,789 54.07% 45.93% 5.8% 73.71% 16.95% 2.22% 1.29%
Senior Pay Level* 1,345 82.83% 17.17% 4.31% 87.43% 6.24% 0.66% 1.33%
First-Level Officials/Managers 1,279 27.6% 72.4% 14% 50.59% 32.06% 2.11% 1.25%
Mid-Level Officials/Managers 3,142 47.61% 52.39% 7.77% 69.38% 19.48% 1.69% 1.69%
Senior Level Officials/Managers 560 59.82% 40.18% 5.36% 73.75% 19.29% 0.89% 0.71%

*Does not include pay-banded employees

Targeted Disabilities

Employees with targeted disabilities represented 0.99% of the total government workforce in FY 2004, and of agencies with a permanent workforce of 500 or more, the Equal Employment Opportunity Commission, at 2.23%, had the highest percentage of employees with targeted disabilities. At SSA, employees with targeted disabilities represented 2.2% of the total workforce.

EEO Complaint Processing

  1. Counseling

    There were 725 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). SSA timely processed 72.28% of the total number of counselings. Following counseling, 459 formal complaints of discrimination were filed.

  2. Alternative Dispute Resolution

    Of SSA's 725 instances of counseling, ADR was offered 98.2% of the time; the parties elected to participate in 16% of the completed counselings; and 51.0% of the ADR closures were resolved through settlements or withdrawals.

    At the formal complaint phase, SSA offered ADR 23.8% of the time; the parties elected to participate in 3.8% of the complaint workload; and 36.54% of the ADR closures were resolved through settlements or withdrawals.

  3. Processing Times

    SSA completed 17% of its investigations within the regulatory time frames, with an average processing time

    of 352 days for all investigations. In most instances, the regulations require completion of investigations within 180 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority was the only agency to complete 100% of their investigations within the regulatory time frames, with an average processing time of 117 days.

    SSA's average processing time for all complaint closures decreased from 647 days in FY 2003 to 575 days in FY 2004. The government-wide average was 469 days.

  4. Pending Inventory

    SSA had a total of 1,037 complaints pending at the end of FY 2004, with 47 pending acknowledgment for an average of 31 days; 212 pending investigation for an average of 267 days; and 493 pending the issuance of final decisions for an average of 570 days.

  5. Costs

    SSA agreed to pay $5,725 for 59 counseling settlements with benefits, an average $97.03 per counseling settled.

    SSA agreed to pay a total of $657,316 for 121 complaint closures through settlement agreement, final agency decision, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award (including back/front pay, compensatory damages, attorney's fees, and lump sum payments) was $5,432.

    SSA expended a total of $815,819 for 397 complaint investigations, for an average expenditure of $2,055.

Outcome of Counselings Completed in FY 2004

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Total Instances of Counseling: 621   104   725  
Settlements 19 3.05% 40 38.46% 59 8.13%
Withdrawal/no Complaint Filed 249 40% 13 12.5% 262 36.13%
Complaints Filed*         385 53.10%
Decision to File Complaint Pending at End of Fiscal Year         19 2.62%

*Includes only complaints filed in FY 2004 where counseling was also completed during FY 2004.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints ADR Offers ADR Participation
# # % # %
FY 2003 Pre-Complaint Counselings 759 425 56.00% 103 14.00%
FY 2004 Pre-Complaint Counselings 725 712 98.21% 116 16.00%
Percentage Change FY 2003 to FY 2004 -4.47% 67.52%   12.62%  
FY 2003 Complaints* 1,571 176 11.00% 16 1.00%
FY 2004 Complaints* 1,490 355 23.83% 56 3.76%
Percentage Change FY 2003 to FY 2004 -5.15% 101.70%   250.00%  

*Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2003 APD* FY 2004 APD % Change
All Counselings (minus remands) 725 524 72.27%      
All Investigations 397 66 16.62% 352 352 0.00%
Merit Decisions (no AJ) 65 1 1.54% 797 556 -30.23%
Dismissal Decisions 97     130 185 42.30%

*APD = Average Processing Days

Outcomes of Complaints Closed in FY 2004

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
Total Closures (453) # % # % # % # %
Settlements 104 22.95%            
Withdrawals 53 11.69%            
Dismissals 97 21.41%            
Merit Decisions 199 43.92%            
Finding Discrimination 21 10.55% 13 61.90% 4 19.04% 4 19.04%
Finding No Discrimination 178 89.44% 52 29.21% 126 70.78% 0 0.00%


This page was last modified on May 3, 2005.

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