Return to Home Page| Agency or Department | Number ADR Closures | Number ADR Settlements | % ADR Settlements | Number ADR Withdrawals/No Complaints Filed | % ADR Withdrawals No Complaints Filed | Number ADR Resolutions | % ADR Resolutions (Resolution Rate) |
|---|---|---|---|---|---|---|---|
| Agency for International Development | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Armed Forces Retirement Home | NR | NR | NR | NR | NR | NR | NR |
| Broadcasting Board of Governors | 7 | 0 | 0.00% | 7 | 100.00% | 7 | 100.00% |
| Central Intelligence Agency | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Commodity Futures Trading Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Consumer Product Safety Commission | 2 | 2 | 100.00% | 0 | 0.00% | 2 | 100.00% |
| Corporation for National and Community Service | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Court Services and Offender Supervision Agency for the District of Columbia | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Army and Air Force Exchange | 51 | 11 | 21.57% | 27 | 52.94% | 38 | 74.51% |
| Defense Commissary Agency | 35 | 10 | 28.57% | 6 | 17.14% | 16 | 45.71% |
| Defense Contract Audit Agency | 3 | 3 | 100.00% | 0 | 0.00% | 3 | 100.00% |
| Defense Contract Management Agency | 16 | 5 | 31.25% | 4 | 25.00% | 9 | 56.25% |
| Defense Finance and Accounting Service | 50 | 30 | 60.00% | 0 | 0.00% | 30 | 60.00% |
| Defense Human Resources Activity | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Information Systems Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Intelligence Agency | 10 | 2 | 20.00% | 4 | 40.00% | 6 | 60.00% |
| Defense Logistics Agency | 79 | 34 | 43.04% | 4 | 5.06% | 38 | 48.10% |
| Defense National Geospatial-Intelligence Agency | 8 | 6 | 75.00% | 1 | 12.50% | 7 | 87.50% |
| Defense National Guard Bureau | 21 | 6 | 28.57% | 9 | 42.86% | 15 | 71.43% |
| Defense National Security Agency | 10 | 0 | 0.00% | 4 | 40.00% | 4 | 40.00% |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Office of the Inspector General | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Security Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Technical Information Center | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Threat Reduction Agency | 2 | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% |
| Defense Uniformed Services University | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Office of the Secretary/Wash.Hqtrs. Service | 2 | 2 | 100.00% | 0 | 0.00% | 2 | 100.00% |
| Department of Agriculture | 315 | 81 | 25.71% | 15 | 4.76% | 96 | 30.48% |
| Department of Commerce | 28 | 6 | 21.43% | 7 | 25.00% | 13 | 46.43% |
| Department of Defense Education Activity | 15 | 3 | 20.00% | 2 | 13.33% | 5 | 33.33% |
| Department of Education | 9 | 3 | 33.33% | 6 | 66.67% | 9 | 100.00% |
| Department of Energy | 20 | 9 | 45.00% | 0 | 0.00% | 9 | 45.00% |
| Department of Health and Human Services | 149 | 27 | 18.12% | 4 | 2.68% | 31 | 20.81% |
| Department of Homeland Security | 836 | 132 | 15.79% | 317 | 37.92% | 449 | 53.71% |
| Department of Housing and Urban Development | 69 | 9 | 13.04% | 6 | 8.70% | 15 | 21.74% |
| Department of Justice | 152 | 35 | 23.03% | 14 | 9.21% | 49 | 32.24% |
| Department of Labor | 12 | 6 | 50.00% | 1 | 8.33% | 7 | 58.33% |
| Department of State | 24 | 2 | 8.33% | 4 | 16.67% | 6 | 25.00% |
| Department of the Air Force | 466 | 210 | 45.06% | 86 | 18.45% | 296 | 63.52% |
| Department of the Army | 547 | 236 | 43.14% | 95 | 17.37% | 331 | 60.51% |
| Department of the Interior | 98 | 23 | 23.47% | 0 | 0.00% | 23 | 23.47% |
| Department of the Navy | 244 | 67 | 27.46% | 9 | 3.69% | 76 | 31.15% |
| Department of the Treasury | 307 | 87 | 28.34% | 8 | 2.61% | 95 | 30.94% |
| Department of Transportation | 153 | 26 | 16.99% | 5 | 3.27% | 31 | 20.26% |
| Department of Veterans Affairs | 1,008 | 134 | 13.29% | 328 | 32.54% | 462 | 45.83% |
| Environmental Protection Agency | 13 | 2 | 15.38% | 3 | 23.08% | 5 | 38.46% |
| EOP - National Drug Control Policy | NR | NR | NR | NR | NR | NR | NR |
| EOP - Office of Administration | NR | NR | NR | NR | NR | NR | NR |
| EOP - Office of Management and Budget | NR | NR | NR | NR | NR | NR | NR |
| EOP - Office of the U.S. Trade Representative | NR | NR | NR | NR | NR | NR | NR |
| Equal Employment Opportunity Commission | 15 | 4 | 26.67% | 0 | 0.00% | 4 | 26.67% |
| Export-Import Bank of the US | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit Administration | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Communications Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 12 | 6 | 50.00% | 2 | 16.67% | 8 | 66.67% |
| Federal Election Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Energy Regulatory Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Housing Finance Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Labor Relations Authority | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Maritime Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Trade Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| General Services Administration | 41 | 14 | 34.15% | 2 | 4.88% | 16 | 39.02% |
| Government Printing Office | 6 | 4 | 66.67% | 2 | 33.33% | 6 | 100.00% |
| Holocaust Memorial Museum U.S. | 2 | 1 | 50.00% | 1 | 50.00% | 2 | 100.00% |
| International Boundary and Water Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| International Trade Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Merit Systems Protection Board | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Millennium Challenge Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Aeronautics and Space Administration | 32 | 7 | 21.88% | 14 | 43.75% | 21 | 65.63% |
| National Archives and Records Administration | 10 | 2 | 20.00% | 1 | 10.00% | 3 | 30.00% |
| National Credit Union Administration | 3 | 1 | 33.33% | 0 | 0.00% | 1 | 33.33% |
| National Endowment for the Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Gallery of Art | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Labor Relations Board | 2 | 1 | 50.00% | 0 | 0.00% | 1 | 50.00% |
| National Science Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Transportation Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Nuclear Regulatory Commission | 4 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Personnel Management | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Special Counsel | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of the Director of National Intelligence | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Overseas Private Investment Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Peace Corps | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Pension Benefit Guaranty Corporation | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Railroad Retirement Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Securities and Exchange Commission | 6 | 1 | 16.67% | 2 | 33.33% | 3 | 50.00% |
| Selective Service System | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Small Business Administration | 7 | 1 | 14.29% | 0 | 0.00% | 1 | 14.29% |
| Smithsonian Institution | 4 | 0 | 0.00% | 2 | 50.00% | 2 | 50.00% |
| Social Security Administration | 185 | 59 | 31.89% | 31 | 16.76% | 90 | 48.65% |
| Tennessee Valley Authority | 3 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| U.S. Postal Service | 13,157 | 4,665 | 35.46% | 5,130 | 38.99% | 9,795 | 74.45% |
| U.S. Tax Court | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Cabinet Level Subtotal | 17,898 | 5,870 | 32.80% | 6,097 | 34.07% | 11,967 | 66.86% |
| Midsize Agencies Subtotal | 297 | 89 | 29.97% | 54 | 18.18% | 143 | 48.15% |
| Small Agencies Subtotal | 67 | 17 | 25.37% | 14 | 20.90% | 31 | 46.27% |
| Grand Total | 18,262 | 5,976 | 32.72% | 6,165 | 33.76% | 12,141 | 66.48% |
NR = No Report Filed
This page was last modified on August 19, 2008.