Return to Home Page| Agency or Department | Total Complaint Closures | Number Settlements | % Settlements | Number Withdrawals | % Withdrawals | Number Dismissals | % Dismissals | Merit Complaint Closures | % Merit Complaint Closures |
|---|---|---|---|---|---|---|---|---|---|
| Advisory Council on Historic Preservation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| African Development Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Agency for International Development | 15 | 2 | 13.33% | 4 | 26.67% | 5 | 33.33% | 4 | 26.67% |
| American Battle Monuments Commission | 1 | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Appalachian Regional Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Architectural and Transportation Barriers Compliance Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Arctic Research Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Armed Forces Retirement Home | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Barry Goldwater Scholarship and Excellence in Education Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Broadcasting Board of Governors | 20 | 9 | 45.00% | 2 | 10.00% | 4 | 20.00% | 5 | 25.00% |
| Central Intelligence Agency | 13 | 1 | 7.69% | 2 | 15.38% | 3 | 23.08% | 7 | 53.85% |
| Chemical Safety and Hazard Investigation Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Christopher Columbus Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission of Fine Arts | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission on Civil Rights | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% |
| Committee for Purchase from People Who Are Blind or Severely Disabled | 1 | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Commodity Futures Trading Commission | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% |
| Consumer Product Safety Commission | 2 | 2 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Corporation for National and Community Service | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% |
| Court Services and Offender Supervision Agency for the District of Columbia | 4 | 0 | 0.00% | 1 | 25.00% | 0 | 0.00% | 3 | 75.00% |
| Defense Army and Air Force Exchange | 122 | 43 | 35.25% | 11 | 9.02% | 25 | 20.49% | 43 | 35.25% |
| Defense Commissary Agency | 75 | 15 | 20.00% | 6 | 8.00% | 27 | 36.00% | 27 | 36.00% |
| Defense Contract Audit Agency | 17 | 6 | 35.29% | 2 | 11.76% | 2 | 11.76% | 7 | 41.18% |
| Defense Contract Management Agency | 20 | 8 | 40.00% | 7 | 35.00% | 2 | 10.00% | 3 | 15.00% |
| Defense Finance and Accounting Service | 82 | 13 | 15.85% | 7 | 8.54% | 24 | 29.27% | 38 | 46.34% |
| Defense Human Resources Activity | 3 | 1 | 33.33% | 1 | 33.33% | 0 | 0.00% | 1 | 33.33% |
| Defense Information Systems Agency | 2 | 2 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Intelligence Agency | 30 | 9 | 30.00% | 2 | 6.67% | 7 | 23.33% | 12 | 40.00% |
| Defense Logistics Agency | 128 | 37 | 28.91% | 14 | 10.94% | 12 | 9.38% | 65 | 50.78% |
| Defense National Geospatial-Intelligence Agency | 14 | 6 | 42.86% | 4 | 28.57% | 0 | 0.00% | 4 | 28.57% |
| Defense National Guard Bureau | 53 | 23 | 43.40% | 10 | 18.87% | 11 | 20.75% | 9 | 16.98% |
| Defense National Security Agency | 22 | 7 | 31.82% | 0 | 0.00% | 4 | 18.18% | 11 | 50.00% |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Office of the Inspector General | 3 | 1 | 33.33% | 0 | 0.00% | 0 | 0.00% | 2 | 66.67% |
| Defense Office of the Secretary/Wash. Hqtrs. Services | 43 | 10 | 23.26% | 7 | 16.28% | 9 | 20.93% | 17 | 39.53% |
| Defense Security Service | 3 | 0 | 0.00% | 0 | 0.00% | 1 | 33.33% | 2 | 66.67% |
| Defense Technical Information Center | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Threat Reduction Agency | 7 | 0 | 0.00% | 1 | 14.29% | 2 | 28.57% | 4 | 57.14% |
| Defense Uniformed Services University | 1 | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Department of Agriculture | 518 | 135 | 26.06% | 35 | 6.76% | 56 | 10.81% | 292 | 56.37% |
| Department of Commerce | 223 | 68 | 30.49% | 12 | 5.38% | 37 | 16.59% | 106 | 47.53% |
| Department of Defense Education Activity | 46 | 17 | 36.96% | 2 | 4.35% | 6 | 13.04% | 21 | 45.65% |
| Department of Education | 50 | 10 | 20.00% | 4 | 8.00% | 15 | 30.00% | 21 | 42.00% |
| Department of Energy | 54 | 17 | 31.48% | 3 | 5.56% | 8 | 14.81% | 26 | 48.15% |
| Department of Health and Human Services | 321 | 94 | 29.28% | 26 | 8.10% | 89 | 27.73% | 112 | 34.89% |
| Department of Homeland Security | 854 | 180 | 21.08% | 109 | 12.76% | 263 | 30.80% | 302 | 35.36% |
| Department of Housing and Urban Development | 64 | 24 | 37.50% | 6 | 9.38% | 10 | 15.63% | 24 | 37.50% |
| Department of Justice | 531 | 83 | 15.63% | 86 | 16.20% | 157 | 29.57% | 205 | 38.61% |
| Department of Labor | 155 | 28 | 18.06% | 12 | 7.74% | 29 | 18.71% | 86 | 55.48% |
| Department of State | 80 | 13 | 16.25% | 4 | 5.00% | 21 | 26.25% | 42 | 52.50% |
| Department of the Air Force | 469 | 162 | 34.54% | 49 | 10.45% | 69 | 14.71% | 189 | 40.30% |
| Department of the Army | 1,196 | 479 | 40.05% | 118 | 9.87% | 271 | 22.66% | 328 | 27.42% |
| Department of the Interior | 309 | 83 | 26.86% | 21 | 6.80% | 48 | 15.53% | 157 | 50.81% |
| Department of the Navy | 661 | 231 | 34.95% | 60 | 9.08% | 161 | 24.36% | 209 | 31.62% |
| Department of the Treasury | 515 | 123 | 23.88% | 77 | 14.95% | 75 | 14.56% | 240 | 46.60% |
| Department of Transportation | 426 | 93 | 21.83% | 32 | 7.51% | 114 | 26.76% | 187 | 43.90% |
| Department of Veterans Affairs | 1,863 | 413 | 22.17% | 277 | 14.87% | 269 | 14.44% | 904 | 48.52% |
| Environmental Protection Agency | 61 | 12 | 19.67% | 7 | 11.48% | 13 | 21.31% | 29 | 47.54% |
| EOP - Council of Economic Advisers | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Council on Environmental Quality | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - National Drug Control Policy | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - National Security Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Administration | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Management and Budget | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Policy Development | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Science and Technology Policy | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of the U.S. Trade Representative | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Equal Employment Opportunity Commission | 12 | 3 | 25.00% | 2 | 16.67% | 3 | 25.00% | 4 | 33.33% |
| Export-Import Bank of the US | 1 | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Farm Credit Administration | 5 | 4 | 80.00% | 0 | 0.00% | 1 | 20.00% | 0 | 0.00% |
| Farm Credit System Insurance Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Communications Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 25 | 9 | 36.00% | 3 | 12.00% | 4 | 16.00% | 9 | 36.00% |
| Federal Election Commission | 3 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 3 | 100.00% |
| Federal Energy Regulatory Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Financial Institutions Examination Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Federal Housing Finance Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Labor Relations Authority | 1 | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Maritime Commission | 1 | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 5 | 0 | 0.00% | 5 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mine Safety and Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 6 | 1 | 16.67% | 3 | 50.00% | 0 | 0.00% | 2 | 33.33% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Trade Commission | 2 | 1 | 50.00% | 0 | 0.00% | 0 | 0.00% | 1 | 50.00% |
| General Services Administration | 83 | 18 | 21.69% | 5 | 6.02% | 19 | 22.89% | 41 | 49.40% |
| Government Printing Office | 25 | 4 | 16.00% | 0 | 0.00% | 10 | 40.00% | 11 | 44.00% |
| Harry S. Truman Scholarship Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Institute of Museum and Library Services | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Inter-American Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| International Boundary and Water Commission | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% |
| International Joint Commission: United States and Canada | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| International Trade Commission | 2 | 2 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| James Madison Memorial Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Japan-United States Friendship Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Marine Mammal Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Merit Systems Protection Board | 6 | 1 | 16.67% | 0 | 0.00% | 2 | 33.33% | 3 | 50.00% |
| Millennium Challenge Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Aeronautics and Space Administration | 54 | 14 | 25.93% | 4 | 7.41% | 21 | 38.89% | 15 | 27.78% |
| National Archives and Records Administration | 12 | 4 | 33.33% | 2 | 16.67% | 1 | 8.33% | 5 | 41.67% |
| National Capital Planning Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Council on Disability | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Credit Union Administration | 2 | 0 | 0.00% | 0 | 0.00% | 2 | 100.00% | 0 | 0.00% |
| National Endowment for the Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Foundation on the Arts and the Humanities | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Gallery of Art | 4 | 0 | 0.00% | 0 | 0.00% | 3 | 75.00% | 1 | 25.00% |
| National Labor Relations Board | 10 | 7 | 70.00% | 1 | 10.00% | 0 | 0.00% | 2 | 20.00% |
| National Mediation Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Reconnaissance Office | 3 | 0 | 0.00% | 0 | 0.00% | 1 | 33.33% | 2 | 66.67% |
| National Science Foundation | 5 | 0 | 0.00% | 4 | 80.00% | 0 | 0.00% | 1 | 20.00% |
| National Transportation Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Navajo and Hopi Indian Relocation Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Nuclear Regulatory Commission | 8 | 5 | 62.50% | 0 | 0.00% | 0 | 0.00% | 3 | 37.50% |
| Nuclear Waste Technical Review Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Occupational Safety and Health Review Commission | 2 | 2 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Government Ethics | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Personnel Management | 25 | 8 | 32.00% | 3 | 12.00% | 8 | 32.00% | 6 | 24.00% |
| Office of Special Counsel | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of the Director of National Intelligence | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% |
| Overseas Private Investment Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Peace Corps | 2 | 1 | 50.00% | 0 | 0.00% | 1 | 50.00% | 0 | 0.00% |
| Pension Benefit Guaranty Corporation | 14 | 0 | 0.00% | 2 | 14.29% | 2 | 14.29% | 10 | 71.43% |
| Postal Regulatory Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Presidio Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Railroad Retirement Board | 4 | 4 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Securities and Exchange Commission | 5 | 2 | 40.00% | 0 | 0.00% | 1 | 20.00% | 2 | 40.00% |
| Selective Service System | 2 | 1 | 50.00% | 1 | 50.00% | 0 | 0.00% | 0 | 0.00% |
| Small Business Administration | 48 | 10 | 20.83% | 5 | 10.42% | 8 | 16.67% | 25 | 52.08% |
| Smithsonian Institution | 19 | 7 | 36.84% | 1 | 5.26% | 2 | 10.53% | 9 | 47.37% |
| Social Security Administration | 320 | 54 | 16.88% | 35 | 10.94% | 68 | 21.25% | 163 | 50.94% |
| Tennessee Valley Authority | 54 | 3 | 5.56% | 3 | 5.56% | 13 | 24.07% | 35 | 64.81% |
| Trade and Development Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| U.S. Postal Service | 6,802 | 620 | 9.11% | 468 | 6.88% | 2,278 | 33.49% | 3,436 | 50.51% |
| U.S. Tax Court | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Utah Reclamation Mitigation and Conservation Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Valles Caldera Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Cabinet Level Subtotal | 15,762 | 3,055 | 19.38% | 1,473 | 9.35% | 4,102 | 26.02% | 7,132 | 45.25% |
| Midsize Agencies Subtotal | 689 | 135 | 19.59% | 66 | 9.58% | 156 | 22.64% | 332 | 48.19% |
| Small Agencies Subtotal | 198 | 56 | 28.28% | 29 | 14.65% | 40 | 20.20% | 73 | 36.87% |
| Micro Agencies Subtotal | 5 | 3 | 60.00% | 1 | 20.00% | 0 | 0.00% | 1 | 20.00% |
| Government-Wide | 16,654 | 3,249 | 19.51% | 1,569 | 9.42% | 4,298 | 25.81% | 7,538 | 45.26% |
NRF = No Report Filed
This page was last modified on September 15, 2009.