Return to Home Page| Agency or Department | Number Completed / Ended Counselings | Number Completed/ Ended by Settlements | % Settlements | Number Completed/ Ended by Withdrawals/No Complaints Filed | % Withdrawals/No Complaints Filed | Total Number Completed/ Ended by Resolution | % Resolutions | Number Completed/ Ended by Filing Complaint | % Complaints | Number Decision to File Complaint Pending | % Decision to File Complaint Pending |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Advisory Council on Historic Preservation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| African Development Foundation | 3 | 3 | 100.00% | 0 | 0.00% | 3 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Agency for International Development | 29 | 0 | 0.00% | 15 | 51.72% | 15 | 51.72% | 13 | 44.83% | 1 | 3.45% |
| American Battle Monuments Commission | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Appalachian Regional Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Architectural and Transportation Barriers Compliance Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Arctic Research Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Armed Forces Retirement Home | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Barry Goldwater Scholarship and Excellence in Education Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Broadcasting Board of Governors | 78 | 2 | 2.56% | 45 | 57.69% | 47 | 60.26% | 31 | 39.74% | 0 | 0.00% |
| Central Intelligence Agency | 47 | 0 | 0.00% | 21 | 44.68% | 21 | 44.68% | 25 | 53.19% | 1 | 2.13% |
| Chemical Safety and Hazard Investigation Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Christopher Columbus Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission of Fine Arts | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission on Civil Rights | 3 | 1 | 33.33% | 1 | 33.33% | 2 | 66.67% | 1 | 33.33% | 0 | 0.00% |
| Committee for Purchase from People Who Are Blind or Severely Disabled | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Commodity Futures Trading Commission | 80 | 3 | 3.75% | 74 | 92.50% | 77 | 96.25% | 3 | 3.75% | 0 | 0.00% |
| Consumer Product Safety Commission | 5 | 0 | 0.00% | 4 | 80.00% | 4 | 80.00% | 1 | 20.00% | 0 | 0.00% |
| Corporation for National and Community Service | 12 | 0 | 0.00% | 5 | 41.67% | 5 | 41.67% | 5 | 41.67% | 2 | 16.67% |
| Court Services and Offender Supervision Agency for the District of Columbia | 11 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 11 | 100.00% | 0 | 0.00% |
| Defense Army and Air Force Exchange | 396 | 48 | 12.12% | 245 | 61.87% | 293 | 73.99% | 103 | 26.01% | 0 | 0.00% |
| Defense Commissary Agency | 87 | 9 | 10.34% | 19 | 21.84% | 28 | 32.18% | 58 | 66.67% | 1 | 1.15% |
| Defense Contract Audit Agency | 37 | 7 | 18.92% | 12 | 32.43% | 19 | 51.35% | 18 | 48.65% | 0 | 0.00% |
| Defense Contract Management Agency | 61 | 4 | 6.56% | 19 | 31.15% | 23 | 37.70% | 34 | 55.74% | 4 | 6.56% |
| Defense Finance and Accounting Service | 118 | 19 | 16.10% | 42 | 35.59% | 61 | 51.69% | 51 | 43.22% | 6 | 5.08% |
| Defense Human Resources Activity | 6 | 1 | 16.67% | 1 | 16.67% | 2 | 33.33% | 4 | 66.67% | 0 | 0.00% |
| Defense Information Systems Agency | 39 | 0 | 0.00% | 8 | 20.51% | 8 | 20.51% | 26 | 66.67% | 5 | 12.82% |
| Defense Intelligence Agency | 48 | 8 | 16.67% | 2 | 4.17% | 10 | 20.83% | 38 | 79.17% | 0 | 0.00% |
| Defense Logistics Agency | 214 | 33 | 15.42% | 76 | 35.51% | 109 | 50.93% | 94 | 43.93% | 11 | 5.14% |
| Defense National Geospatial-Intelligence Agency | 35 | 5 | 14.29% | 9 | 25.71% | 14 | 40.00% | 16 | 45.71% | 5 | 14.29% |
| Defense National Guard Bureau | 180 | 63 | 35.00% | 92 | 51.11% | 155 | 86.11% | 23 | 12.78% | 2 | 1.11% |
| Defense National Security Agency | 71 | 0 | 0.00% | 44 | 61.97% | 44 | 61.97% | 27 | 38.03% | 0 | 0.00% |
| Defense Nuclear Facilities Safety Board | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Defense Office of the Inspector General | 3 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 3 | 100.00% | 0 | 0.00% |
| Defense Office of the Secretary/Wash. Hqtrs. Services | 49 | 1 | 2.04% | 7 | 14.29% | 8 | 16.33% | 39 | 79.59% | 2 | 4.08% |
| Defense Security Service | 3 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 3 | 100.00% | 0 | 0.00% |
| Defense Technical Information Center | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Threat Reduction Agency | 10 | 0 | 0.00% | 3 | 30.00% | 3 | 30.00% | 7 | 70.00% | 0 | 0.00% |
| Defense Uniformed Services University | 2 | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% | 1 | 50.00% | 0 | 0.00% |
| Department of Agriculture | 1,029 | 114 | 11.08% | 394 | 38.29% | 508 | 49.37% | 497 | 48.30% | 24 | 2.33% |
| Department of Commerce | 304 | 10 | 3.29% | 116 | 38.16% | 126 | 41.45% | 167 | 54.93% | 11 | 3.62% |
| Department of Defense Education Activity | 89 | 7 | 7.87% | 50 | 56.18% | 57 | 64.04% | 31 | 34.83% | 1 | 1.12% |
| Department of Education | 86 | 3 | 3.49% | 37 | 43.02% | 40 | 46.51% | 45 | 52.33% | 1 | 1.16% |
| Department of Energy | 98 | 14 | 14.29% | 38 | 38.78% | 52 | 53.06% | 44 | 44.90% | 2 | 2.04% |
| Department of Health and Human Services | 672 | 37 | 5.51% | 258 | 38.39% | 295 | 43.90% | 359 | 53.42% | 18 | 2.68% |
| Department of Homeland Security | 2,064 | 112 | 5.43% | 596 | 28.88% | 708 | 34.30% | 1,074 | 52.03% | 282 | 13.66% |
| Department of Housing and Urban Development | 149 | 9 | 6.04% | 40 | 26.85% | 49 | 32.89% | 98 | 65.77% | 2 | 1.34% |
| Department of Justice | 1,410 | 69 | 4.89% | 596 | 42.27% | 665 | 47.16% | 681 | 48.30% | 64 | 4.54% |
| Department of Labor | 177 | 4 | 2.26% | 29 | 16.38% | 33 | 18.64% | 141 | 79.66% | 3 | 1.69% |
| Department of State | 191 | 9 | 4.71% | 29 | 15.18% | 38 | 19.90% | 102 | 53.40% | 51 | 26.70% |
| Department of the Air Force | 1,026 | 213 | 20.76% | 351 | 34.21% | 564 | 54.97% | 440 | 42.88% | 22 | 2.14% |
| Department of the Army | 2,313 | 262 | 11.33% | 809 | 34.98% | 1,071 | 46.30% | 1,184 | 51.19% | 58 | 2.51% |
| Department of the Interior | 497 | 55 | 11.07% | 150 | 30.18% | 205 | 41.25% | 273 | 54.93% | 19 | 3.82% |
| Department of the Navy | 1,276 | 131 | 10.27% | 458 | 35.89% | 589 | 46.16% | 670 | 52.51% | 17 | 1.33% |
| Department of the Treasury | 844 | 157 | 18.60% | 235 | 27.84% | 392 | 46.45% | 428 | 50.71% | 24 | 2.84% |
| Department of Transportation | 625 | 39 | 6.24% | 215 | 34.40% | 254 | 40.64% | 358 | 57.28% | 13 | 2.08% |
| Department of Veterans Affairs | 3,993 | 275 | 6.89% | 1,489 | 37.29% | 1,764 | 44.18% | 2,111 | 52.87% | 118 | 2.96% |
| Environmental Protection Agency | 118 | 2 | 1.69% | 37 | 31.36% | 39 | 33.05% | 76 | 64.41% | 3 | 2.54% |
| EOP - Council of Economic Advisers | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Council on Environmental Quality | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - National Drug Control Policy | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - National Security Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Administration | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Management and Budget | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Policy Development | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Science and Technology Policy | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of the U.S. Trade Representative | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Equal Employment Opportunity Commission | 52 | 3 | 5.77% | 13 | 25.00% | 16 | 30.77% | 34 | 65.38% | 2 | 3.85% |
| Export-Import Bank of the US | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit Administration | 4 | 0 | 0.00% | 4 | 100.00% | 4 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit System Insurance Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Communications Commission | 9 | 0 | 0.00% | 4 | 44.44% | 4 | 44.44% | 5 | 55.56% | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 20 | 2 | 10.00% | 7 | 35.00% | 9 | 45.00% | 9 | 45.00% | 2 | 10.00% |
| Federal Election Commission | 7 | 0 | 0.00% | 2 | 28.57% | 2 | 28.57% | 4 | 57.14% | 1 | 14.29% |
| Federal Energy Regulatory Commission | 7 | 0 | 0.00% | 7 | 100.00% | 7 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Financial Institutions Examination Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Federal Housing Finance Board | 3 | 2 | 66.67% | 1 | 33.33% | 3 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Labor Relations Authority | 5 | 0 | 0.00% | 1 | 20.00% | 1 | 20.00% | 4 | 80.00% | 0 | 0.00% |
| Federal Maritime Commission | 20 | 0 | 0.00% | 19 | 95.00% | 19 | 95.00% | 1 | 5.00% | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 3 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 3 | 100.00% | 0 | 0.00% |
| Federal Mine Safety and Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 46 | 0 | 0.00% | 42 | 91.30% | 42 | 91.30% | 4 | 8.70% | 0 | 0.00% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Trade Commission | 25 | 6 | 24.00% | 16 | 64.00% | 22 | 88.00% | 1 | 4.00% | 2 | 8.00% |
| General Services Administration | 148 | 15 | 10.14% | 42 | 28.38% | 57 | 38.51% | 90 | 60.81% | 1 | 0.68% |
| Government Printing Office | 88 | 1 | 1.14% | 15 | 17.05% | 16 | 18.18% | 45 | 51.14% | 27 | 30.68% |
| Harry S. Truman Scholarship Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Institute of Museum and Library Services | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Inter-American Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| International Boundary and Water Commission | 2 | 0 | 0.00% | 2 | 100.00% | 2 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| International Joint Commission: United States and Canada | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| International Trade Commission | 3 | 0 | 0.00% | 2 | 66.67% | 2 | 66.67% | 1 | 33.33% | 0 | 0.00% |
| James Madison Memorial Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Japan-United States Friendship Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 2 | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% | 1 | 50.00% | 0 | 0.00% |
| Marine Mammal Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Merit Systems Protection Board | 9 | 0 | 0.00% | 5 | 55.56% | 5 | 55.56% | 4 | 44.44% | 0 | 0.00% |
| Millennium Challenge Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Aeronautics and Space Administration | 96 | 19 | 19.79% | 17 | 17.71% | 36 | 37.50% | 56 | 58.33% | 4 | 4.17% |
| National Archives and Records Administration | 24 | 6 | 25.00% | 7 | 29.17% | 13 | 54.17% | 9 | 37.50% | 2 | 8.33% |
| National Capital Planning Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Council on Disability | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Credit Union Administration | 4 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 3 | 75.00% | 1 | 25.00% |
| National Endowment for the Arts | 53 | 51 | 96.23% | 2 | 3.77% | 53 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Foundation on the Arts and the Humanities | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Gallery of Art | 4 | 0 | 0.00% | 1 | 25.00% | 1 | 25.00% | 3 | 75.00% | 0 | 0.00% |
| National Labor Relations Board | 19 | 4 | 21.05% | 6 | 31.58% | 10 | 52.63% | 9 | 47.37% | 0 | 0.00% |
| National Mediation Board | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 2 | 100.00% |
| National Reconnaissance Office | 11 | 1 | 9.09% | 4 | 36.36% | 5 | 45.45% | 6 | 54.55% | 0 | 0.00% |
| National Science Foundation | 6 | 0 | 0.00% | 3 | 50.00% | 3 | 50.00% | 3 | 50.00% | 0 | 0.00% |
| National Transportation Safety Board | 3 | 0 | 0.00% | 2 | 66.67% | 2 | 66.67% | 1 | 33.33% | 0 | 0.00% |
| Navajo and Hopi Indian Relocation Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Nuclear Regulatory Commission | 23 | 5 | 21.74% | 5 | 21.74% | 10 | 43.48% | 13 | 56.52% | 0 | 0.00% |
| Nuclear Waste Technical Review Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Occupational Safety and Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Government Ethics | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Personnel Management | 53 | 0 | 0.00% | 16 | 30.19% | 16 | 30.19% | 36 | 67.92% | 1 | 1.89% |
| Office of Special Counsel | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of the Director of National Intelligence | 134 | 108 | 80.60% | 25 | 18.66% | 133 | 99.25% | 1 | 0.75% | 0 | 0.00% |
| Overseas Private Investment Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Peace Corps | 3 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 3 | 100.00% | 0 | 0.00% |
| Pension Benefit Guaranty Corporation | 35 | 6 | 17.14% | 1 | 2.86% | 7 | 20.00% | 24 | 68.57% | 4 | 11.43% |
| Postal Regulatory Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Presidio Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Railroad Retirement Board | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Securities and Exchange Commission | 19 | 2 | 10.53% | 7 | 36.84% | 9 | 47.37% | 10 | 52.63% | 0 | 0.00% |
| Selective Service System | 3 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 2 | 66.67% | 1 | 33.33% |
| Small Business Administration | 55 | 3 | 5.45% | 14 | 25.45% | 17 | 30.91% | 37 | 67.27% | 1 | 1.82% |
| Smithsonian Institution | 29 | 0 | 0.00% | 16 | 55.17% | 16 | 55.17% | 11 | 37.93% | 2 | 6.90% |
| Social Security Administration | 884 | 92 | 10.41% | 329 | 37.22% | 421 | 47.62% | 448 | 50.68% | 15 | 1.70% |
| Tennessee Valley Authority | 83 | 12 | 14.46% | 9 | 10.84% | 21 | 25.30% | 46 | 55.42% | 16 | 19.28% |
| Trade and Development Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| U.S. Postal Service | 18,307 | 5,504 | 30.07% | 6,538 | 35.71% | 12,042 | 65.78% | 5,921 | 32.34% | 344 | 1.88% |
| U.S. Tax Court | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Utah Reclamation Mitigation and Conservation Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Valles Caldera Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Cabinet Level Subtotal | 36,509 | 7,222 | 19.78% | 13,008 | 35.63% | 20,230 | 55.41% | 15,169 | 41.55% | 1,110 | 3.04% |
| Midsize Agencies Subtotal | 1,486 | 145 | 9.76% | 487 | 32.77% | 632 | 42.53% | 809 | 54.44% | 45 | 3.03% |
| Small Agencies Subtotal | 891 | 200 | 22.45% | 362 | 40.63% | 562 | 63.08% | 285 | 31.99% | 44 | 4.94% |
| Micro Agencies Subtotal | 12 | 6 | 50.00% | 1 | 8.33% | 7 | 58.33% | 3 | 25.00% | 2 | 16.67% |
| Government-Wide | 38,898 | 7,573 | 19.47% | 13,858 | 35.63% | 21,431 | 55.10% | 16,266 | 41.82% | 1,201 | 3.09% |
NRF = No Report Filed
This page was last modified on September 15, 2009.