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Social Security Administration (SSA)

Permanent Workforce: 66,065 Temporary Workforce: 1,567 Total Workforce: 67,632

Workforce Composition

Total # Men Women Hispanic or Latino White Black or African American Asian Native Hawaiian / Other Pacific Islander American Indian / Alaska Native Two or More Races Individuals with Targeted Disabilities
Permanent Workforce 66,065 31.18% 68.82% 13.59% 51.18% 28.45% 4.75% 0.21% 1.27% 0.57% 2.01%
Major Occupations:
SOCIAL INSURANCE ADMINISTRATION 28,595 29.53% 70.47% 16.84% 53.88% 22.19% 4.85% 0.21% 1.61% 0.42% 1.32%
CONTACT REPRESENTATIVE 12,174 25.21% 74.79% 21.87% 37.42% 33.76% 4.38% 0.39% 1.44% 0.74% 3.34%
GEN LEGAL & KINDRED ADMINI 3,514 31.19% 68.81% 6.00% 30.56% 54.04% 8.25% 0.09% 0.34% 0.71% 1.45%
GS-14 and GS-15* 3,362 48.30% 51.70% 6.75% 68.98% 19.57% 3.15% 0.03% 1.07% 0.45% 0.71%
Senior Pay Level* 1,474 73.88% 26.12% 4.48% 85.55% 7.26% 1.02% 0.07% 1.22% 0.41% 0.95%
SES 144 58.33% 41.67% 6.94% 74.31% 16.67% 0.69% 0.00% 0.69% 0.69% 0.00%
First-Level Officials/ Managers 2,272 27.55% 72.45% 17.61% 46.88% 29.58% 4.23% 0.09% 1.14% 0.48% 0.70%
Mid-Level Officials/ Managers 3,545 40.56% 59.44% 10.69% 62.40% 22.26% 2.43% 0.20% 1.55% 0.48% 0.56%
Senior-Level Officials/ Managers 715 53.43% 46.57% 5.87% 70.63% 19.86% 1.68% 0.00% 1.40% 0.56% 0.28%

*Does not include pay-banded employees

Targeted Disabilities

As of September 30, 2009, SSA employed 1,346 (1.99%) Individuals with Targeted Disabilities (IWTD). In order to have met the federal 2% participation rate goal, 1,353 IWTD were needed. This represents an increase of 57 employees over FY 2008 and a decrease of 45 employees since FY 2005. The participation rate for FY 2008 was 2.01% and for FY 2005 was 2.10%. Over the 5-year period SSA had a net decrease of 0.11% in employees with targeted disabilities.

EEO Complaint Processing

I. Counseling

SSA timely processed 86% of the 912 pre-complaint counselings (without remands) completed in FY 2009.

II. Bases of Complaints Filed

The bases of alleged discrimination most often raised were: (1) Reprisal; (2) Age; and (3) Disability (Physical). Of the 477 complaints filed at SSA, 131 contained allegations of race (Black/African American) discrimination, 41 contained allegations of race (White) discrimination, 6 contained allegations of race (Asian) discrimination, 2 contained allegations of race (American Indian/Alaska Native) discrimination, 23 contained allegations of color discrimination and 189 contained allegations of disability discrimination.

III. Complaint Processing Times

Of the 509 completed investigations, 36% were timely. SSA's average time for completing an investigation was 259 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority had the lowest average of 100 days.

SSA's average processing time for all complaint closures decreased from 507 days in FY 2008 to 448 days in FY 2009. The government-wide average was 344 days.

IV. Costs

SSA agreed to pay $9,530 for 79 pre-complaint settlements, of which 4 were monetary settlements averaging $2,383. SSA expended a total of $1,549,971 for 509 complaint investigations, for an average expenditure of $3,045.

SSA agreed to pay a total of $235,969 plus other benefits for 52 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with monetary benefits, the average award was $4,538.

Outcome of Counselings Completed in FY 2009
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 562 351 913
Settlements 22 3.9% 57 16.2% 79 8.7%
Withdrawals or No Complaints Filed 310 55.2% 30 8.6% 340 37.2%
Complaints Filed* 463 50.7%
Decision to File Complaint Pending at End of Fiscal Year 31 3.4%

*Includes only complaints filed in FY 2009 where counseling was also completed during FY 2009.

Agency Use of ADR for EEO Dispute Resolution in FY 2009
Counseling Complaint
Completed/Ended Counselings/Complaint Closures 913 423
Total Number Offered ADR 775 292
ADR Offer Rate* 84.9% 69%
ADR Participation Rate* 38.4% 9.9%
Total ADR Settlements 57 6
Total ADR Settlements Amount $2,830.40 $0.00

* EEOC revised the formula for calculating the ADR offer and participation rates in FY 2006.

Timeliness in FY 2009
Total # # Timely % Timely FY 2008 APD* FY 2009 APD % Change
All Pre-Complaint Counselings (minus remands) 912 784 86%
All Investigations 509 183 36% 259 259 0%
All Complaint Closures 423 507 448 -11.6%
Merit Decisions (no AJ) 155 59 38.1% 578 487 -15.7%
Dismissal Decisions (no AJ) 68 95 115 21.1%

*APD = Average Processing Days

Outcomes of Complaints in FY 2009
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 477
Total Closures 423
Settlements 52 12.3%
Withdrawals 75 17.7%
Total Final Agency Actions 296 70% 223 75.3% 72 24.3% 1 0.3%
Dismissals 76 25.7% 68 89.5% 8 10.5% 0 0%
Merit Decisions 220 74.3% 155 70.5% 64 29.1% 1 0.5%
Finding Discrimination 1 0.5% 0 0% 0 0% 1 100%
Finding No Discrimination 219 99.6% 155 70.8% 64 29.2% 0 0%