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Table B-12
FY 2009 Average Processing Days (APD) All Complaint Closures
Agency or Department APD All Complaint Closures from Date Complaint Filed/ Remanded APD All Withdrawals from Date Complaint Filed/ Remanded APD Non-ADR Withdrawals from Date Complaint Filed/ Remanded APD ADR Withdrawals from Date Complaint Filed/ Remanded APD All Settlements from Date Complaint Filed/ Remanded APD Non-ADR Settlements from Date Complaint Filed/ Remanded APD ADR Settlements from Date Complaint Filed/ Remanded APD All Final Agency Actions from Date Complaint Filed/ Remanded
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0 0 0 0 0 0
Agency for International Development 459.61 4 4 0 611.18 611.18 0 257.67
American Battle Monuments Commission 0 0 0 0 0 0 0 0
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0 0 0 0 0 0
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0 0 0 0 0 0
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 242.55 129.33 129.33 0 227.43 227.43 0 279.67
Central Intelligence Agency 338.89 150.33 150.33 0 491.13 419.86 990 257.38
Chemical Safety and Hazard Investigation Board 0 0 0 0 0 0 0 0
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0 0 0
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0 0 0
Commodity Futures Trading Commission 0 0 0 0 0 0 0 0
Consumer Product Safety Commission 350.5 0 0 0 350.5 0 350.5 0
Corporation for National and Community Service 158 0 0 0 0 0 0 158
Court Services & Offender Supervision Agency for DC 395 86 86 0 633.5 633.5 0 406.75
Defense Army and Air Force Exchange 335.58 156 145.38 241 323.21 520.86 125.57 378.24
Defense Commissary Agency 308.61 141.5 179.5 27.5 390.68 432.83 74.5 276.31
Defense Contract Audit Agency 455.93 100.5 100.5 0 130 210 90 624.8
Defense Contract Management Agency 619.53 0 0 0 425.5 425.5 0 643.78
Defense Finance and Accounting Service 241.28 93.25 99.67 74 261.58 261.58 0 250.45
Defense Human Resources Activity 589.5 0 0 0 0 0 0 589.5
Defense Information Systems Agency 201.5 0 0 0 138.4 138.4 0 517
Defense Intelligence Agency 404.32 208.67 199.67 217.67 351.8 397.86 244.33 517.6
Defense Logistics Agency 328.96 159.35 172.86 96.33 345.72 401.04 204.33 370.14
Defense Missile Defense Agency 0 0 0 0 0 0 0 0
Defense National Geospatial-Intelligence Agency 283.79 108 108 0 421.43 421.43 0 152.5
Defense National Guard Bureau 1,073.00 614.5 614.5 0 983.5 987 980 1,292.20
Defense National Security Agency 355.35 148 148 0 628.44 628.44 0 248.19
Defense Nuclear Facilities Safety Board 373 0 0 0 373 0 373 0
Defense Office of the Inspector General 264.5 0 0 0 94 94 0 321.33
Defense Office of the Secretary - Wash. Hqtrs. Services 463.27 190.2 170 271 601.33 596.83 0 512.09
Defense Security Service 1,015.00 0 0 0 0 0 0 1,015.00
Defense Technical Information Center 0 0 0 0 0 0 0 0
Defense Threat Reduction Agency 26 0 0 0 0 0 0 26
Defense Uniformed Services University 0 0 0 0 0 0 0 0
Department of Agriculture 619.54 669.74 704.38 115.5 473.35 483.99 368.68 675.9
Department of Commerce 249.91 115.29 115.29 0 402.36 411.26 272.4 189.48
Department of Defense Education Activity 346.08 72.5 72.5 0 569.56 636.13 37 287.52
Department of Education 322 303.5 303.5 0 354.2 436.5 25 311.67
Department of Energy 365.06 221.67 221.67 0 552.33 578.38 344 310.48
Department of Health and Human Services 316.37 200.52 200.52 0 307.13 337.52 110.6 345.82
Department of Homeland Security 627.46 268.21 273.43 164 663 689.69 425.27 654.95
Department of Housing and Urban Development 363.38 247.71 247.71 0 530.29 530.29 0 332.84
Department of Justice 485.84 260.08 260.08 0 489.58 605.42 61.88 535.45
Department of Labor 406.52 298.55 298.55 0 610.82 0 610.82 376.84
Department of State 394.81 220.62 220.62 0 461.05 455.21 572 404.12
Department of the Air Force 404.66 225.09 215.91 638 274.09 361.22 208.52 541.66
Department of the Army 252.69 191.51 196.33 121.6 196.61 224.73 124.43 319.51
Department of the Interior 586.07 279.63 279.63 0 518.39 570.78 105.88 634.6
Department of the Navy 321.84 216.18 216.18 0 337.47 345.85 197.36 339.91
Department of the Treasury 440.42 249.79 249.79 0 500.48 535.72 154.45 450.2
Department of Transportation 395.78 249.38 249.38 0 589.03 594.68 284 334.77
Department of Veterans Affairs 311.22 162.89 160.64 209.75 292 322.67 149.04 353.25
Environmental Protection Agency 305.76 87.33 87.33 0 415.06 415.06 0 275.39
Equal Employment Opportunity Commission 505.36 167.25 167.25 0 509.5 316.5 638.17 564.95
Export-Import Bank of the US 1,347.50 0 0 0 1,347.50 1,825.00 870 0
Farm Credit Administration 0 0 0 0 0 0 0 0
Farm Credit System Insurance Corporation 0 0 0 0 0 0 0 0
Federal Communications Commission 50 45 45 0 60 60 0 0
Federal Deposit Insurance Corporation 474.12 100.5 100.5 0 357.25 295.5 419 584.55
Federal Election Commission 168.33 357 357 0 0 0 0 74
Federal Energy Regulatory Commission 153.5 0 0 0 210 210 0 97
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 161 0 0 0 161 161 0 0
Federal Labor Relations Authority 266 0 0 0 359.8 359.8 0 31.5
Federal Maritime Commission 30 0 0 0 30 0 30 0
Federal Mediation and Conciliation Service 22.5 22.5 22.5 0 0 0 0 0
Federal Mine Safety and Health Review Commission 50 0 0 0 50 0 50 0
Federal Reserve System--Board of Governors 687 0 0 0 0 0 0 687
Federal Retirement Thrift Investment Board 0 0 0 0 0 0 0 0
Federal Trade Commission 402 0 0 0 0 0 0 402
General Services Administration 385.99 84.8 84.8 0 332 348.93 78 430.7
Government Printing Office 293.27 0 0 0 456 456 0 260.73
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0 0 0
Holocaust Memorial Museum U.S. 0 0 0 0 0 0 0 0
Institute of Museum and Library Services 549 0 0 0 525 525 0 573
Inter-American Foundation 0 0 0 0 0 0 0 0
International Boundary and Water Commission 0 0 0 0 0 0 0 0
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0 0 0 0 0 0
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0 0 0
John F. Kennedy Center for the Performing Arts 0 0 0 0 0 0 0 0
Marine Mammal Commission 0 0 0 0 0 0 0 0
Merit Systems Protection Board 111.75 0 0 0 0 0 0 111.75
Millennium Challenge Corporation 0 0 0 0 0 0 0 0
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 392.33 168.67 168.67 0 316.92 395.56 140 442.36
National Archives and Records Administration 158.38 0 0 0 214 214 0 150.43
National Capital Planning Commission 0 0 0 0 0 0 0 0
National Council on Disability 0 0 0 0 0 0 0 0
National Credit Union Administration 301 415 415 0 0 0 0 244
National Endowment for the Arts 0 0 0 0 0 0 0 0
National Endowment for the Humanities 0 0 0 0 0 0 0 0
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 67 0 0 0 0 0 0 67
National Indian Gaming Commission 0 0 0 0 0 0 0 0
National Labor Relations Board 607.75 91 0 91 1,183.50 1,183.50 0 480.8
National Mediation Board 0 0 0 0 0 0 0 0
National Reconnaissance Office 43.83 53 53 0 0 0 0 70
National Science Foundation 149.75 0 0 0 52.5 69 36 247
National Transportation Safety Board 1,441.00 0 0 0 1,441.00 1,441.00 0 0
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0 0 0
Nuclear Regulatory Commission 258.8 0 0 0 247 461.67 166.5 273.22
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0 0 0 0 0 0
Office of Government Ethics 0 0 0 0 0 0 0 0
Office of Personnel Management 130.27 0 0 0 310 310 0 102.62
Office of Special Counsel 0 0 0 0 0 0 0 0
Office of the Director of National Intelligence 370.5 0 0 0 370.5 0 370.5 0
Overseas Private Investment Corporation 91 0 0 0 91 91 0 0
Peace Corps 356 356 356 0 0 0 0 0
Pension Benefit Guaranty Corporation 373.58 313 313 0 226.75 261 192.5 419.86
Postal Regulatory Commission 0 0 0 0 0 0 0 0
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 222 0 0 0 0 0 0 222
Securities and Exchange Commission 258.31 0 0 0 279.78 300.75 112 210
Selective Service System 0 0 0 0 0 0 0 0
Small Business Administration 189.65 0 0 0 495.5 0 495.5 116.24
Smithsonian Institution 100.36 0 0 0 87 0 87 105.7
Social Security Administration 447.79 408.89 408.89 0 408.37 448.59 100 464.57
Tennessee Valley Authority 268.14 112 112 0 255.54 255.54 0 279.57
Trade and Development Agency 0 0 0 0 0 0 0 0
U.S. Postal Service 243.14 196.77 196.77 0 388.19 388.04 416 230.91
U.S. Tax Court 0 0 0 0 0 0 0 0
Utah Reclamation Mitigation & Conservation Comm NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF









Cabinet Level Subtotal 342.22 215.05 216.4 171.03 376.63 411.14 191.52 348.12
Midsize Agencies Subtotal 392.47 361.48 361.48 0 365.08 394.2 234.65 404.76
Small Agencies Subtotal 343.84 137.96 139.92 91 436.39 476.33 334.3 320.91
Micro Agencies Subtotal 304.2 0 0 0 316 525 211.5 573
Government-wide 344.48 222.49 224.02 169.07 377.84 412.15 200.4 350.28

NRF = No Report Filed