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Table B-19
FY 2009 Total Complaint Closures Accepted/Participated in ADR
Agency or Department Total Complaint Closures Number Complaint Closures Offered ADR % Complaint Closures Offered ADR (Offer Rate) Number Offers Rejected by Complainant Total Complaint Closures Accepted/ Participated in ADR Program % Complaint Closures Accepted into ADR Program (Participation Rate)
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0 0.00%
Agency for International Development 18 0 0.00% 0 0 0.00%
American Battle Monuments Commission 0 0 0.00% 0 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0.00% 0 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0.00% 0 0 0.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 22 22 100.00% 22 0 0.00%
Central Intelligence Agency 19 2 10.53% 0 2 10.53%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0 0.00%
Consumer Product Safety Commission 2 2 100.00% 0 2 100.00%
Corporation for National and Community Service 1 0 0.00% 0 0 0.00%
Court Services & Offender Supervision Agency for DC 16 0 0.00% 0 0 0.00%
Defense Army and Air Force Exchange 83 52 62.65% 22 30 36.14%
Defense Commissary Agency 87 14 16.09% 1 13 14.94%
Defense Contract Audit Agency 15 2 13.33% 0 2 13.33%
Defense Contract Management Agency 36 4 11.11% 3 1 2.78%
Defense Finance and Accounting Service 54 11 20.37% 3 8 14.81%
Defense Human Resources Activity 2 0 0.00% 0 0 0.00%
Defense Information Systems Agency 6 0 0.00% 0 0 0.00%
Defense Intelligence Agency 31 27 87.10% 21 6 19.35%
Defense Logistics Agency 106 21 19.81% 3 18 16.98%
Defense Missile Defense Agency 0 0 0.00% 0 0 0.00%
Defense National Geospatial-Intelligence Agency 14 0 0.00% 0 0 0.00%
Defense National Guard Bureau 9 2 22.22% 1 1 11.11%
Defense National Security Agency 31 21 67.74% 16 5 16.13%
Defense Nuclear Facilities Safety Board 1 1 100.00% 0 1 100.00%
Defense Office of the Inspector General 4 0 0.00% 0 0 0.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 22 4 18.18% 0 4 18.18%
Defense Security Service 1 0 0.00% 0 0 0.00%
Defense Technical Information Center 0 0 0.00% 0 0 0.00%
Defense Threat Reduction Agency 3 3 100.00% 3 0 0.00%
Defense Uniformed Services University 0 0 0.00% 0 0 0.00%
Department of Agriculture 744 144 19.35% 83 61 8.20%
Department of Commerce 249 111 44.58% 104 7 2.81%
Department of Defense Education Activity 36 7 19.44% 2 5 13.89%
Department of Education 19 18 94.74% 11 7 36.84%
Department of Energy 35 6 17.14% 5 1 2.86%
Department of Health and Human Services 310 91 29.35% 63 28 9.03%
Department of Homeland Security 1,118 285 25.49% 250 35 3.13%
Department of Housing and Urban Development 71 0 0.00% 0 0 0.00%
Department of Justice 518 122 23.55% 91 31 5.98%
Department of Labor 105 105 100.00% 86 19 18.10%
Department of State 134 7 5.22% 0 7 5.22%
Department of the Air Force 452 208 46.02% 88 120 26.55%
Department of the Army 1,222 311 25.45% 93 218 17.84%
Department of the Interior 309 132 42.72% 109 23 7.44%
Department of the Navy 629 33 5.25% 4 29 4.61%
Department of the Treasury 474 268 56.54% 130 138 29.11%
Department of Transportation 422 7 1.66% 1 6 1.42%
Department of Veterans Affairs 1,822 202 11.09% 50 152 8.34%
Environmental Protection Agency 55 0 0.00% 0 0 0.00%
Equal Employment Opportunity Commission 36 9 25.00% 0 9 25.00%
Export-Import Bank of the US 2 1 50.00% 0 1 50.00%
Farm Credit Administration 0 0 0.00% 0 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0 0.00%
Federal Communications Commission 3 0 0.00% 0 0 0.00%
Federal Deposit Insurance Corporation 17 6 35.29% 0 6 35.29%
Federal Election Commission 3 0 0.00% 0 0 0.00%
Federal Energy Regulatory Commission 2 0 0.00% 0 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 1 0 0.00% 0 0 0.00%
Federal Labor Relations Authority 7 5 71.43% 4 1 14.29%
Federal Maritime Commission 1 1 100.00% 0 1 100.00%
Federal Mediation and Conciliation Service 4 0 0.00% 0 0 0.00%
Federal Mine Safety and Health Review Commission 1 1 100.00% 0 1 100.00%
Federal Reserve System--Board of Governors 2 0 0.00% 0 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0 0.00%
Federal Trade Commission 3 3 100.00% 3 0 0.00%
General Services Administration 74 10 13.51% 1 9 12.16%
Government Printing Office 48 0 0.00% 0 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0 0.00%
Institute of Museum and Library Services 2 0 0.00% 0 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0 0.00%
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0 0.00%
Merit Systems Protection Board 4 2 50.00% 2 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 49 16 32.65% 3 13 26.53%
National Archives and Records Administration 8 1 12.50% 0 1 12.50%
National Capital Planning Commission 0 0 0.00% 0 0 0.00%
National Council on Disability 0 0 0.00% 0 0 0.00%
National Credit Union Administration 3 3 100.00% 3 0 0.00%
National Endowment for the Arts 0 0 0.00% 0 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0 0.00%
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF
National Gallery of Art 1 0 0.00% 0 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0 0.00%
National Labor Relations Board 8 8 100.00% 7 1 12.50%
National Mediation Board 1 0 0.00% 0 0 0.00%
National Reconnaissance Office 6 5 83.33% 3 2 33.33%
National Science Foundation 4 1 25.00% 0 1 25.00%
National Transportation Safety Board 3 0 0.00% 0 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0 0.00%
Nuclear Regulatory Commission 20 20 100.00% 12 8 40.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0.00% 0 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0 0.00%
Office of Personnel Management 15 0 0.00% 0 0 0.00%
Office of Special Counsel 0 0 0.00% 0 0 0.00%
Office of the Director of National Intelligence 2 2 100.00% 0 2 100.00%
Overseas Private Investment Corporation 1 1 100.00% 1 0 0.00%
Peace Corps 1 0 0.00% 0 0 0.00%
Pension Benefit Guaranty Corporation 19 2 10.53% 0 2 10.53%
Postal Regulatory Commission 0 0 0.00% 0 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 1 0 0.00% 0 0 0.00%
Securities and Exchange Commission 13 13 100.00% 12 1 7.69%
Selective Service System 0 0 0.00% 0 0 0.00%
Small Business Administration 31 6 19.35% 0 6 19.35%
Smithsonian Institution 14 13 92.86% 9 4 28.57%
Social Security Administration 423 292 69.03% 250 42 9.93%
Tennessee Valley Authority 42 0 0.00% 0 0 0.00%
Trade and Development Agency 0 0 0.00% 0 0 0.00%
U.S. Postal Service 5,952 10 0.17% 0 10 0.17%
U.S. Tax Court 0 0 0.00% 0 0 0.00%
Utah Reclamation Mitigation & Conservation Comm NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF







Cabinet Level Subtotal 15,125 2,228 14.73% 1,243 985 6.51%
Midsize Agencies Subtotal 720 343 47.64% 263 80 11.11%
Small Agencies Subtotal 284 103 36.27% 69 34 11.97%
Micro Agencies Subtotal 5 2 40.00% 0 2 40.00%
Government-wide 16,134 2,676 16.59% 1,575 1,101 6.82%

NRF = No Report Filed