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Table B-1a
FY 2009 Total Work Force, Counselings, and Complaints - Sub-Component Data
Agency or Department Total Work Force Number Completed/ Ended Counselings Number Individuals with Completed/ Ended Counselings Counseled Individuals as % of Total Work Force Number Complaints Filed Number Complainants Number Complainants as % of Total Work Force
Defense Logistics Agency Total 22,252 256 240 1.08% 110 102 0.46%
Defense Distribution Center 7,819 115 106 1.36% 42 38 0.49%
Defense Logistics Information Service 880 7 7 0.80% 3 3 0.34%
Defense Reutilization & Marketing Service 1,329 20 20 1.50% 8 8 0.60%
Defense Supply Center Columbus 3,422 19 18 0.53% 10 10 0.29%
Defense Supply Center Philadelphia 2,811 19 19 0.68% 8 8 0.28%
Defense Supply Center Richmond 2,978 43 42 1.41% 21 21 0.71%
DLA Operations Division 3,013 33 28 0.93% 18 14 0.46%
Defense National Guard Total 58,619 165 165 0.28% 17 17 0.03%
Alabama National Guard 1,121 2 2 0.18% 1 1 0.09%
Alaska National Guard 683 0 0 0.00% 0 0 0.00%
Arizona National Guard 1,383 30 30 2.17% 0 0 0.00%
Arkansas National Guard 1,000 1 1 0.10% 0 0 0.00%
California National Guard 2,279 4 4 0.18% 0 0 0.00%
Colorado National Guard 902 2 2 0.22% 0 0 0.00%
Connecticut National Guard 634 2 2 0.32% 0 0 0.00%
DC National Guard 860 0 0 0.00% 0 0 0.00%
Delaware National Guard 351 2 2 0.57% 1 1 0.28%
Florida National Guard 1,055 1 1 0.09% 0 0 0.00%
Georgia National Guard 1,530 0 0 0.00% 0 0 0.00%
Hawaii National Guard 1,130 0 0 0.00% 0 0 0.00%
Idaho National Guard 3,000 0 0 0.00% 0 0 0.00%
Illinois National Guard 1,299 0 0 0.00% 0 0 0.00%
Indiana National Guard 1,443 0 0 0.00% 0 0 0.00%
Iowa National Guard 1,829 33 33 1.80% 0 0 0.00%
Kansas National Guard 1,101 1 1 0.09% 0 0 0.00%
Kentucky National Guard 883 0 0 0.00% 0 0 0.00%
Louisiana National Guard 1,018 1 1 0.10% 0 0 0.00%
Maine National Guard 549 0 0 0.00% 0 0 0.00%
Maryland National Guard 546 2 2 0.37% 0 0 0.00%
Massachusetts National Guard 1,641 14 14 0.85% 0 0 0.00%
Michigan National Guard 1,417 6 6 0.42% 1 1 0.07%
Minnesota National Guard 1,088 0 0 0.00% 0 0 0.00%
Mississippi National Guard 2,028 1 1 0.05% 1 1 0.05%
Missouri National Guard 1,428 2 2 0.14% 1 1 0.07%
Montana National Guard 642 2 2 0.31% 1 1 0.16%
Nebraska National Guard 578 0 0 0.00% 0 0 0.00%
Nevada National Guard 655 2 2 0.31% 1 1 0.15%
New Hamphire National Guard 505 0 0 0.00% 0 0 0.00%
New Jersey National Guard 840 3 3 0.36% 0 0 0.00%
New Mexico National Guard 2,994 8 8 0.27% 0 0 0.00%
New York National Guard 2,031 2 2 0.10% 2 2 0.10%
North Carolina National Guard 1,055 0 0 0.00% 0 0 0.00%
North Dakota National Guard 497 0 0 0.00% 0 0 0.00%
Ohio National Guard 51 0 0 0.00% 0 0 0.00%
Oklahoma National Guard 902 0 0 0.00% 0 0 0.00%
Oregon National Guard 1,306 2 2 0.15% 0 0 0.00%
Pennsylvania National Guard 2,350 0 0 0.00% 0 0 0.00%
Puerto Rico National Guard 668 19 19 2.84% 0 0 0.00%
Rhode Island National Guard 725 0 0 0.00% 0 0 0.00%
South Carolina National Guard 899 0 0 0.00% 0 0 0.00%
South Dakota National Guard 537 0 0 0.00% 0 0 0.00%
Tennessee National Guard 919 3 3 0.33% 0 0 0.00%
Texas National Guard 2,062 4 4 0.19% 4 4 0.19%
Utah National Guard 840 8 8 0.95% 0 0 0.00%
Vermont National Guard 569 0 0 0.00% 0 0 0.00%
Virgin Islands National Guard 127 0 0 0.00% 0 0 0.00%
Virginia National Guard 810 1 1 0.12% 0 0 0.00%
Washington State National Guard 651 1 1 0.15% 1 1 0.15%
West Virginia National Guard 947 0 0 0.00% 0 0 0.00%
Wisconsin National Guard 1,794 1 1 0.06% 1 1 0.06%
Wyoming National Guard 467 5 5 1.07% 2 2 0.43%
Department of Agriculture Total 105,618 1,032 795 0.75% 492 417 0.39%
Department of Agriculture Headquarters 181 11 9 4.97% 3 3 1.66%
Agricultural Marketing Service 4,264 30 29 0.68% 20 20 0.47%
Agricultural Research Service 9,226 37 36 0.39% 31 30 0.33%
Agriculture Headquarters 2,075 31 23 1.11% 18 13 0.63%
Animal and Plant Health Inspection Service 8,992 116 113 1.26% 60 57 0.63%
COOP State Research, Education And Extension Service 369 1 1 0.27% 0 0 0.00%
Economic Research Service 383 5 5 1.31% 2 2 0.52%
Farm Service Agency 5,001 85 67 1.34% 14 13 0.26%
Food and Nutrition Service 1,328 15 13 0.98% 8 8 0.60%
Food Safety And Inspection Service 10,078 189 172 1.71% 84 83 0.82%
Foreign Agricultural Service 841 8 7 0.83% 6 5 0.59%
Forest Service 40,199 254 98 0.24% 96 46 0.11%
Grain Inspection, Packers and Stockyards Administration 810 24 15 1.85% 8 7 0.86%
National Agricultural Statistics Service 1,075 5 5 0.47% 3 3 0.28%
National Appeals Division 90 0 0 0.00% 1 1 1.11%
Natural Resources Conservation Service 11,833 62 57 0.48% 45 37 0.31%
Office Of Inspector General 587 7 7 1.19% 4 4 0.68%
Office Of The Chief Financial Officer 1,215 50 39 3.21% 32 28 2.30%
Risk Management Agency 505 8 8 1.58% 2 2 0.40%
Rural Development 6,566 94 91 1.39% 55 55 0.84%
Department of Commerce Total 61,625 1,027 992 1.61% 447 426 0.69%
All Other Commerce Bureaus 2,501 28 25 1.00% 21 19 0.76%
Bureau of the Census 23,121 145 144 0.62% 86 79 0.34%
Decennial Census 8,826 659 642 7.27% 227 223 2.53%
International Trade Administration 1,101 7 7 0.64% 5 5 0.45%
National Institute of Standards & Technology 3,409 20 20 0.59% 8 8 0.23%
National Oceanic & Atmospheric Administration 12,992 81 76 0.58% 57 52 0.40%
U. S. Patent and Trademark Office 9,675 87 78 0.81% 43 40 0.41%
Department of Energy Total 15,373 95 89 0.58% 48 45 0.29%
Bonneville Power Administration 3,146 19 17 0.54% 10 9 0.29%
Chicago Operations Office 331 2 2 0.60% 0 0 0.00%
EM Consolidated Business Center 333 5 5 1.50% 2 2 0.60%
Golden Field Office 212 4 4 1.89% 2 2 0.94%
Headquarters 4,777 20 20 0.42% 12 12 0.25%
Idaho Operations Office 275 0 0 0.00% 0 0 0.00%
National Energy Technology Lab 635 4 4 0.63% 2 2 0.31%
NNSA Service Center 2,704 11 9 0.33% 8 7 0.26%
Oak Ridge Operations 392 2 2 0.51% 1 1 0.26%
OSTI 56 0 0 0.00% 0 0 0.00%
Richland Operations Office 417 0 0 0.00% 0 0 0.00%
Savannah River Operations 348 9 8 2.30% 3 3 0.86%
Southeastern Power Administration 44 0 0 0.00% 0 0 0.00%
Southwestern Power Administration 184 6 6 3.26% 4 4 2.17%
Strategic Petroleum Reserve 93 0 0 0.00% 0 0 0.00%
Western Area Power Administration 1,426 13 12 0.84% 4 3 0.21%
Department of Health and Human Services Total 67,337 664 615 0.91% 348 322 0.48%
Administration for Children and Families 1,282 24 20 1.56% 17 13 1.01%
Agency for Healthcare Research and Quality 281 1 1 0.36% 0 0 0.00%
Centers for Disease Control and Prevention 10,420 77 75 0.72% 42 42 0.40%
Centers for Medicare & Medicaid Services 4,540 63 60 1.32% 31 30 0.66%
Food and Drug Administration 11,452 108 99 0.86% 52 44 0.38%
Health Resources and Services Administration 1,294 12 12 0.93% 6 6 0.46%
Indian Health Service 13,925 142 135 0.97% 60 58 0.42%
National Institutes of Health 19,269 132 116 0.60% 80 75 0.39%
Office of the Secretary of Health and Human Services 3,682 82 75 2.04% 46 41 1.11%
Program Support Center 737 12 12 1.63% 6 6 0.81%
Substance Abuse and Mental Health Services Admin 455 11 10 2.20% 8 7 1.54%
Department of Homeland Security Total 189,337 2,479 2,351 1.24% 1,457 1,401 0.74%
DHS Headquarters 4,451 41 41 0.92% 19 19 0.43%
Federal Emergency Management Agency 16,935 795 754 4.45% 515 505 2.98%
Federal Law Enforcement Training Center 1,212 11 11 0.91% 8 8 0.66%
Transportation Security Administration 61,040 471 458 0.75% 278 268 0.44%
U.S. Citizenship and Immigration Services 10,627 168 155 1.46% 94 88 0.83%
U.S. Coast Guard 9,693 88 88 0.91% 41 41 0.42%
U.S. Customs and Border Protection 58,496 529 487 0.83% 275 255 0.44%
U.S. Immigration and Customs Enforcement 20,105 336 318 1.58% 207 197 0.98%
U.S. Secret Service 6,778 40 39 0.58% 20 20 0.30%
Department of Justice Total 114,758 956 921 0.80% 722 700 0.61%
Alcohol, Tobacco, Firearms and Explosives 5,102 50 32 0.63% 26 17 0.33%
Bureau of Prisons 37,185 427 425 1.14% 390 388 1.04%
Drug Enforcement Administration 9,575 30 29 0.30% 30 29 0.30%
Executive Office for Immigration Review 1,343 11 11 0.82% 8 8 0.60%
Executive Office for U.S. Attorneys 12,164 70 67 0.55% 41 39 0.32%
Federal Bureau of Investigation 33,179 247 242 0.73% 157 155 0.47%
Office of Justice Programs 701 3 3 0.43% 2 1 0.14%
Offices, Boards, and Divisions 10,500 47 47 0.45% 21 21 0.20%
U.S. Marshals Service 5,009 71 65 1.30% 47 42 0.84%
Department of Labor Total 16,009 118 114 0.71% 94 90 0.56%
Bureau of Labor Statistics 2,444 3 3 0.12% 3 3 0.12%
Dept. of Labor (DM and others) 3,779 29 27 0.71% 26 24 0.64%
Employment and Training Administration 1,062 11 11 1.04% 8 8 0.75%
Employment Standards Administration 4,181 39 37 0.88% 28 26 0.62%
Mine Safety and Health Administration 2,408 15 15 0.62% 12 12 0.50%
Occupational Safety and Health Administration 2,135 21 21 0.98% 17 17 0.80%
Department of Army Total 264,177 2,342 2,159 0.82% 1,207 1,120 0.42%
Eighth U.S. Army (KOREA) 670 6 4 0.60% 5 3 0.45%
Headquarters, Department of Army 10,122 127 117 1.16% 57 53 0.52%
U.S. Army Corps of Engineers 36,962 260 233 0.63% 137 123 0.33%
U.S. Army Europe 2,122 21 18 0.85% 14 12 0.57%
U.S. Army Forces Command 3,406 24 22 0.65% 13 12 0.35%
U.S. Army Installation Management Command 62,923 676 623 0.99% 344 319 0.51%
U.S. Army Intelligence and Security Command 2,996 14 14 0.47% 8 8 0.27%
U.S. Army Material Command 64,783 531 482 0.74% 274 251 0.39%
U.S. Army Medical Command 39,513 392 373 0.94% 195 184 0.47%
U.S. Army Network Enterprise Technology Command 2,239 12 12 0.54% 5 5 0.22%
U.S. Army Pacific (USARPAC) 813 9 9 1.11% 6 6 0.74%
U.S. Army Reserve Command 12,070 132 123 1.02% 70 69 0.57%
U.S. Army Space and Missile Defense Command 907 5 4 0.44% 5 4 0.44%
U.S. Army Special Operations Command (USASOC) 1,660 3 3 0.18% 3 3 0.18%
U.S. Army Test and Evaluation Command 4,493 29 27 0.60% 17 16 0.36%
U.S. Army Training and Doctrine Command 18,498 101 95 0.51% 54 52 0.28%
Department of Interior Total 78,580 496 464 0.59% 271 261 0.33%
Bureau Of Indian Affairs 9,288 81 64 0.69% 44 38 0.41%
Bureau Of Land Management 12,285 87 86 0.70% 41 41 0.33%
Bureau Of Reclamation 5,629 60 56 0.99% 30 29 0.52%
Bureau Of Surface Mining 531 6 6 1.13% 3 3 0.56%
Fish And Wildlife Service 9,853 35 34 0.35% 19 19 0.19%
Geological Survey 9,127 24 24 0.26% 12 11 0.12%
Minerals Management Service 1,704 14 14 0.82% 9 9 0.53%
National Park Service 26,455 145 137 0.52% 85 83 0.31%
Office Of The Secretary 3,708 44 43 1.16% 28 28 0.76%
Department of Navy Total 265,081 1,413 1,364 0.51% 643 621 0.23%
AAUSN 0 37 36 0.00% 21 21 0.00%
Bureau of Medicine & Surgery 0 147 141 0.00% 59 57 0.00%
Bureau of Naval Personnel 0 1 1 0.00% 1 1 0.00%
Chief Of Naval Operations 0 23 23 0.00% 13 13 0.00%
Commander Naval Installations 0 245 235 0.00% 104 99 0.00%
Commander Naval Reserve 0 3 3 0.00% 0 0 0.00%
Commander Pacific Fleet 0 117 114 0.00% 50 47 0.00%
Fleet Forces Command 0 151 148 0.00% 76 75 0.00%
Marine Corps HQ 0 223 221 0.00% 92 92 0.00%
Naval Air Systems Command 0 131 121 0.00% 62 58 0.00%
Naval Education & Training Command 0 31 31 0.00% 9 9 0.00%
Naval Sea Systems Command 0 79 74 0.00% 48 43 0.00%
Naval Special Warfare Command 0 8 7 0.00% 5 4 0.00%
Naval Supply Systems Command 0 73 69 0.00% 36 35 0.00%
Naval Systems Management Activity 0 0 0 0.00% 0 0 0.00%
Navy Facilities & Engineering 0 110 107 0.00% 51 51 0.00%
Office Of Naval Intelligence 0 10 10 0.00% 7 7 0.00%
Office Of Naval Research 0 6 5 0.00% 3 3 0.00%
SPAWAR 0 16 16 0.00% 4 4 0.00%
Strategic Systems Project Office 0 2 2 0.00% 2 2 0.00%
Department of the Treasury Total 123,871 818 751 0.61% 432 395 0.32%
Alcohol and Tobacco Tax and Trade Bureau 521 11 11 2.11% 9 8 1.54%
Bureau of Engraving and Printing 1,970 66 62 3.15% 54 51 2.59%
Bureau of the Public Debt 1,958 11 11 0.56% 2 2 0.10%
Departmental Offices 1,776 22 22 1.24% 13 11 0.62%
Financial Crimes Enforcement Network 346 3 3 0.87% 1 1 0.29%
Financial Management Service 1,931 26 25 1.29% 14 13 0.67%
Internal Revenue Service 105,783 563 508 0.48% 260 239 0.23%
Internal Revenue Service Office of the Chief Counsel 2,573 14 14 0.54% 12 9 0.35%
Office of the Comptroller of the Currency 3,229 20 19 0.59% 11 10 0.31%
Office of the Inspector General 115 0 0 0.00% 0 0 0.00%
Office of Thrift Supervision 1,015 5 5 0.49% 2 2 0.20%
Treasury Inspector General For Tax Administration 825 2 2 0.24% 1 1 0.12%
U. S. Mint 1,829 75 69 3.77% 53 48 2.62%
Department of Transportation Total 57,645 618 555 0.96% 349 323 0.56%
Federal Aviation Administration 48,486 528 472 0.97% 293 267 0.55%
Federal Highway Administration 2,970 24 20 0.67% 15 15 0.51%
Federal Motor Carrier Safety Administration 1,066 13 13 1.22% 10 10 0.94%
Federal Railroad Administrataion 830 8 8 0.96% 5 5 0.60%
Federal Transit Administration 545 6 4 0.73% 3 3 0.55%
Maritime Administration 771 8 7 0.91% 3 3 0.39%
National Highway Traffic Safty Administration 625 1 1 0.16% 1 1 0.16%
Office of Inspector General 440 4 4 0.91% 3 3 0.68%
Office of the Secretary 687 4 4 0.58% 1 1 0.15%
Pipeline and Hazardous Materials Safety Admin 378 4 4 1.06% 3 3 0.79%
Research and Inovative Technology Administration 705 18 18 2.55% 12 12 1.70%
St. Lawrence Development Corporation 142 0 0 0.00% 0 0 0.00%
Department of Veterans Affairs Total 295,654 4,297 3,888 1.32% 2,221 2,058 0.70%
HQ and Others 10,935 200 176 1.61% 100 86 0.79%
NCA 1,752 41 34 1.94% 13 13 0.74%
Veterans Benefits Administration 19,364 281 258 1.33% 143 136 0.70%
Veterans Health Administration 263,603 3,775 3,420 1.30% 1,965 1,823 0.69%
General Services Administration Total 12,503 168 159 1.27% 103 101 0.81%
Central Office 3,130 40 39 1.25% 23 23 0.73%
National Capital Region 1,590 30 29 1.82% 16 15 0.94%
Region 1 297 11 9 3.03% 9 8 2.69%
Region 10 458 2 2 0.44% 1 1 0.22%
Region 2 710 10 10 1.41% 8 8 1.13%
Region 3 1,042 15 15 1.44% 9 9 0.86%
Region 4 968 13 11 1.14% 6 6 0.62%
Region 5 945 11 9 0.95% 8 8 0.85%
Region 6 825 12 11 1.33% 5 5 0.61%
Region 7 1,146 7 7 0.61% 4 4 0.35%
Region 8 372 0 0 0.00% 0 0 0.00%
Region 9 1,020 17 17 1.67% 14 14 1.37%
U.S. Postal Service Total 709,194 17,079 15,444 2.18% 5,659 5,321 0.75%
Capital Metro Area Operations 58,463 1,584 1,428 2.44% 424 396 0.68%
Eastern Area 85,852 1,455 1,356 1.58% 669 635 0.74%
Great Lakes Area 90,700 1,816 1,643 1.81% 594 551 0.61%
National Area 13,536 224 207 1.53% 96 91 0.67%
New York Metro Area 59,294 1,471 1,340 2.26% 375 355 0.60%
Northeast Area 55,525 678 637 1.15% 253 237 0.43%
Office of Inspector General 1,176 20 20 1.70% 14 14 1.19%
Pacific Area 75,134 2,580 2,315 3.08% 865 810 1.08%
Southeast Area 85,900 2,658 2,362 2.75% 798 751 0.87%
Southwest Area 71,677 2,554 2,263 3.16% 916 869 1.21%
Western Area 111,937 2,039 1,873 1.67% 655 612 0.55%