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Table B-20
FY 2009 ADR Complaint Resolutions (Formal Phase)
Agency Name Number ADR Closures Number ADR Settlements % ADR Settlements Number ADR Withdrawals % ADR Withdrawals Total Number ADR Resolutions % ADR Resolutions (Resolution Rate)
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 0 0 0.00% 0 0.00% 0 0.00%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0.00% 0 0.00% 0 0.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Central Intelligence Agency 2 1 50.00% 0 0.00% 1 50.00%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0.00% 0 0.00%
Consumer Product Safety Commission 2 2 100.00% 0 0.00% 2 100.00%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Court Services & Offender Supervision Agency for DC 0 0 0.00% 0 0.00% 0 0.00%
Defense Army and Air Force Exchange 30 14 46.67% 1 3.33% 15 50.00%
Defense Commissary Agency 13 4 30.77% 2 15.38% 6 46.15%
Defense Contract Audit Agency 2 2 100.00% 0 0.00% 2 100.00%
Defense Contract Management Agency 1 0 0.00% 0 0.00% 0 0.00%
Defense Finance and Accounting Service 8 0 0.00% 1 12.50% 1 12.50%
Defense Human Resources Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Information Systems Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Intelligence Agency 6 3 50.00% 3 50.00% 6 100.00%
Defense Logistics Agency 18 9 50.00% 3 16.67% 12 66.67%
Defense Missile Defense Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Geospatial-Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Guard Bureau 1 1 100.00% 0 0.00% 1 100.00%
Defense National Security Agency 5 0 0.00% 0 0.00% 0 0.00%
Defense Nuclear Facilities Safety Board 1 1 100.00% 0 0.00% 1 100.00%
Defense Office of the Inspector General 0 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 4 0 0.00% 1 25.00% 1 25.00%
Defense Security Service 0 0 0.00% 0 0.00% 0 0.00%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Uniformed Services University 0 0 0.00% 0 0.00% 0 0.00%
Department of Agriculture 61 19 31.15% 2 3.28% 21 34.43%
Department of Commerce 7 5 71.43% 0 0.00% 5 71.43%
Department of Defense Education Activity 5 1 20.00% 0 0.00% 1 20.00%
Department of Education 7 1 14.29% 0 0.00% 1 14.29%
Department of Energy 1 1 100.00% 0 0.00% 1 100.00%
Department of Health and Human Services 28 15 53.57% 0 0.00% 15 53.57%
Department of Homeland Security 35 22 62.86% 4 11.43% 26 74.29%
Department of Housing and Urban Development 0 0 0.00% 0 0.00% 0 0.00%
Department of Justice 31 26 83.87% 0 0.00% 26 83.87%
Department of Labor 19 17 89.47% 0 0.00% 17 89.47%
Department of State 7 1 14.29% 0 0.00% 1 14.29%
Department of the Air Force 120 101 84.17% 1 0.83% 102 85.00%
Department of the Army 218 141 64.68% 10 4.59% 151 69.27%
Department of the Interior 23 8 34.78% 0 0.00% 8 34.78%
Department of the Navy 29 14 48.28% 0 0.00% 14 48.28%
Department of the Treasury 138 11 7.97% 0 0.00% 11 7.97%
Department of Transportation 6 2 33.33% 0 0.00% 2 33.33%
Department of Veterans Affairs 152 77 50.66% 12 7.89% 89 58.55%
Environmental Protection Agency 0 0 0.00% 0 0.00% 0 0.00%
Equal Employment Opportunity Commission 9 6 66.67% 0 0.00% 6 66.67%
Export-Import Bank of the US 1 1 100.00% 0 0.00% 1 100.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 6 2 33.33% 0 0.00% 2 33.33%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 0 0 0.00% 0 0.00% 0 0.00%
Federal Labor Relations Authority 1 0 0.00% 0 0.00% 0 0.00%
Federal Maritime Commission 1 1 100.00% 0 0.00% 1 100.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety and Health Review Commission 1 1 100.00% 0 0.00% 1 100.00%
Federal Reserve System--Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 9 1 11.11% 0 0.00% 1 11.11%
Government Printing Office 0 0 0.00% 0 0.00% 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 0 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 13 4 30.77% 0 0.00% 4 30.77%
National Archives and Records Administration 1 0 0.00% 0 0.00% 0 0.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Arts 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 1 0 0.00% 1 100.00% 1 100.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 2 2 100.00% 0 0.00% 2 100.00%
National Science Foundation 1 1 100.00% 0 0.00% 1 100.00%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 8 8 100.00% 0 0.00% 8 100.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 0 0 0.00% 0 0.00% 0 0.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 2 2 100.00% 0 0.00% 2 100.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 0 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 2 2 100.00% 0 0.00% 2 100.00%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 0 0 0.00% 0 0.00% 0 0.00%
Securities and Exchange Commission 1 1 100.00% 0 0.00% 1 100.00%
Selective Service System 0 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 6 6 100.00% 0 0.00% 6 100.00%
Smithsonian Institution 4 4 100.00% 0 0.00% 4 100.00%
Social Security Administration 42 6 14.29% 0 0.00% 6 14.29%
Tennessee Valley Authority 0 0 0.00% 0 0.00% 0 0.00%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 10 3 30.00% 0 0.00% 3 30.00%
U.S. Tax Court 0 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation & Conservation Comm NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF








Cabinet Level Subtotal 985 498 50.56% 40 4.06% 538 54.62%
Midsize Agencies Subtotal 80 23 28.75% 0 0.00% 23 28.75%
Small Agencies Subtotal 34 27 79.41% 1 2.94% 28 82.35%
Micro Agencies Subtotal 2 2 100.00% 0 0.00% 2 100.00%
Government-wide 1,101 550 49.95% 41 3.72% 591 53.68%

NRF = No Report Filed