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Table B-23
FY 2009 Summary of Pending Complaints By Category
Agency or Department Pending End of Period Pending Acknowledgment Pending Investigation Pending Hearing Pending Final Agency Action
Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Agency for International Development 10 6,135 613.5 0 0 0 3 492 164 3 2,234 744.67 4 3,409 852.25
American Battle Monuments Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 24 3,805 158.54 2 56 28 8 281 35.13 11 3,411 310.09 3 57 19
Central Intelligence Agency 29 6,610 227.93 0 0 0 13 2,443 187.92 13 4,062 312.46 3 105 35
Chemical Safety and Hazard Investigation Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 2 663 331.5 0 0 0 1 42 42 1 621 621 0 0 0
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Commodity Futures Trading Commission 6 931 155.17 0 0 0 3 180 60 3 751 250.33 0 0 0
Consumer Product Safety Commission 5 1,200 240 0 0 0 2 191 95.5 3 1,009 336.33 0 0 0
Corporation for National and Community Service 10 1,269 126.9 3 121 40.33 0 0 0 6 733 122.17 1 415 415
Court Services & Offender Supervision Agency for DC 13 8,388 645.23 1 12 12 1 176 176 11 8,200 745.45 0 0 0
Defense Army and Air Force Exchange 104 29,804 286.58 0 0 0 54 4,387 81.24 45 24,112 535.82 5 1,305 261
Defense Commissary Agency 57 21,536 377.82 7 118 16.86 16 2,720 170 30 17,928 597.6 4 770 192.5
Defense Contract Audit Agency 24 6,741 280.88 2 174 87 13 2,005 154.23 6 3,593 598.83 3 969 323
Defense Contract Management Agency 44 13,894 315.77 6 151 25.17 18 2,374 131.89 20 11,369 568.45 0 0 0
Defense Finance and Accounting Service 43 10,734 249.63 0 0 0 20 1,781 89.05 19 8,123 427.53 4 830 207.5
Defense Human Resources Activity 3 1,267 422.33 0 0 0 1 71 71 1 672 672 1 524 524
Defense Information Systems Agency 38 8,801 231.61 4 270 67.5 8 323 40.38 14 3,528 252 12 4,680 390
Defense Intelligence Agency 43 17,584 408.93 1 41 41 23 4,873 211.87 14 8,618 615.57 5 4,052 810.4
Defense Logistics Agency 103 30,284 294.02 2 190 95 52 7,693 147.94 35 18,823 537.8 14 3,578 255.57
Defense Missile Defense Agency 1 8 8 0 0 0 1 8 8 0 0 0 0 0 0
Defense National Geospatial-Intelligence Agency 32 3,461 108.16 5 55 11 11 903 82.09 13 2,427 186.69 3 76 25.33
Defense National Guard Bureau 32 12,386 387.06 2 129 64.5 11 1,922 174.73 8 6,624 828 11 3,711 337.36
Defense National Security Agency 49 17,236 351.76 0 0 0 25 2,170 86.8 13 9,758 750.62 11 5,308 482.55
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Defense Office of the Inspector General 3 1,514 504.67 0 0 0 1 126 126 2 1,388 694 0 0 0
Defense Office of the Secretary - Wash. Hqtrs. Services 56 23,216 414.57 6 544 90.67 16 4,967 310.44 25 14,570 582.8 9 3,135 348.33
Defense Security Service 9 3,776 419.56 0 0 0 3 489 163 3 1,465 488.33 3 1,822 607.33
Defense Technical Information Center 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Defense Threat Reduction Agency 10 3,201 320.1 0 0 0 5 610 122 5 2,591 518.2 0 0 0
Defense Uniformed Services University 2 37 18.5 1 21 21 1 16 16 0 0 0 0 0 0
Department of Agriculture 896 412,043 459.87 155 23,985 154.74 212 61,140 288.4 372 231,705 622.86 157 95,213 606.45
Department of Commerce 382 69,028 180.7 11 43 3.91 221 19,554 88.48 104 40,306 387.56 46 9,125 198.37
Department of Defense Education Activity 43 12,739 296.26 1 6 6 25 2,392 95.68 14 9,303 664.5 3 1,038 346
Department of Education 93 45,593 490.25 4 15 3.75 41 9,539 232.66 42 32,300 769.05 6 3,739 623.17
Department of Energy 84 34,170 406.79 3 339 113 28 3,055 109.11 35 24,079 687.97 18 6,697 372.06
Department of Health and Human Services 411 132,131 321.49 34 2,151 63.26 135 15,736 116.56 189 97,309 514.86 53 16,935 319.53
Department of Homeland Security 2,245 1,160,177 516.78 24 1,254 52.25 880 170,543 193.8 695 406,996 585.61 646 581,384 899.98
Department of Housing and Urban Development 172 70,958 412.55 3 31 10.33 97 22,116 228 56 41,034 732.75 16 7,777 486.06
Department of Justice 1,499 713,064 475.69 59 19,429 329.31 483 84,363 174.66 483 328,810 680.77 474 280,462 591.69
Department of Labor 148 91,532 618.46 4 182 45.5 32 6,845 213.91 95 79,351 835.27 17 5,154 303.18
Department of State 132 51,447 389.75 1 7 7 60 8,296 138.27 53 36,364 686.11 18 6,780 376.67
Department of the Air Force 551 225,550 409.35 1 119 119 237 24,849 104.85 172 103,712 602.98 141 96,870 687.02
Department of the Army 987 299,862 303.81 15 32 2.13 482 47,057 97.63 392 213,450 544.52 98 39,323 401.26
Department of the Interior 453 283,482 625.79 4 31 7.75 166 39,406 237.39 220 204,789 930.86 63 39,256 623.11
Department of the Navy 710 244,114 343.82 9 203 22.56 353 44,775 126.84 250 162,463 649.85 98 36,673 374.21
Department of the Treasury 586 256,390 437.53 11 188 17.09 184 21,074 114.53 309 204,216 660.89 82 30,912 376.98
Department of Transportation 598 373,444 624.49 6 104 17.33 192 22,178 115.51 318 311,212 978.65 82 39,950 487.2
Department of Veterans Affairs 2,467 864,788 350.54 10 320 32 861 90,862 105.53 1,278 638,338 499.48 318 135,268 425.37
Environmental Protection Agency 116 44,691 385.27 1 9 9 35 4,416 126.17 53 28,954 546.3 27 11,312 418.96
Equal Employment Opportunity Commission 45 15,346 341.02 0 0 0 13 1,477 113.62 17 6,759 397.59 15 7,110 474
Export-Import Bank of the US 1 1,460 1,460.00 0 0 0 0 0 0 1 1,460 1,460.00 0 0 0
Farm Credit Administration 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Farm Credit System Insurance Corporation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Communications Commission 6 1,010 168.33 0 0 0 3 280 93.33 3 730 243.33 0 0 0
Federal Deposit Insurance Corporation 12 1,963 163.58 1 1 1 7 583 83.29 3 1,196 398.67 1 183 183
Federal Election Commission 7 4,806 686.57 0 0 0 1 132 132 6 4,674 779 0 0 0
Federal Energy Regulatory Commission 1 30 30 0 0 0 0 0 0 0 0 0 1 30 30
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 9 2,323 258.11 2 200 100 3 513 171 2 795 397.5 2 815 407.5
Federal Labor Relations Authority 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Maritime Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Mediation and Conciliation Service 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Mine Safety and Health Review Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Reserve System--Board of Governors 3 926 308.67 1 1 1 0 0 0 2 925 462.5 0 0 0
Federal Retirement Thrift Investment Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Trade Commission 3 655 218.33 0 0 0 3 655 218.33 0 0 0 0 0 0
General Services Administration 117 34,093 291.39 4 81 20.25 50 5,735 114.7 45 22,390 497.56 18 5,887 327.06
Government Printing Office 84 26,105 310.77 0 0 0 40 7,386 184.65 41 17,286 421.61 3 1,433 477.67
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Holocaust Memorial Museum U.S. 1 579 579 0 0 0 0 0 0 1 579 579 0 0 0
Institute of Museum and Library Services 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Inter-American Foundation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
International Boundary and Water Commission 1 29 29 0 0 0 1 29 29 0 0 0 0 0 0
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
John F. Kennedy Center for the Performing Arts 1 594 594 0 0 0 0 0 0 0 0 0 1 594 594
Marine Mammal Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Merit Systems Protection Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Millennium Challenge Corporation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 61 22,428 367.67 2 12 6 18 2,165 120.28 23 12,332 536.17 18 7,919 439.94
National Archives and Records Administration 18 4,890 271.67 1 1 1 2 157 78.5 11 4,598 418 4 134 33.5
National Capital Planning Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Council on Disability 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Credit Union Administration 4 1,416 354 0 0 0 0 0 0 4 1,416 354 0 0 0
National Endowment for the Arts 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Endowment for the Humanities 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 10 3,956 395.6 3 100 33.33 2 102 51 5 3,754 750.8 0 0 0
National Indian Gaming Commission 1 28 28 0 0 0 1 28 28 0 0 0 0 0 0
National Labor Relations Board 4 1,081 270.25 0 0 0 1 76 76 1 636 636 2 369 184.5
National Mediation Board 2 306 153 0 0 0 1 36 36 1 270 270 0 0 0
National Reconnaissance Office 6 1,880 313.33 0 0 0 0 0 0 6 1,880 313.33 0 0 0
National Science Foundation 5 202 40.4 0 0 0 5 202 40.4 0 0 0 0 0 0
National Transportation Safety Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Nuclear Regulatory Commission 3 463 154.33 2 42 21 0 0 0 1 421 421 0 0 0
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Office of Government Ethics 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Office of Personnel Management 46 15,307 332.76 0 0 0 5 212 42.4 30 14,131 471.03 11 964 87.64
Office of Special Counsel 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Office of the Director of National Intelligence 4 438 109.5 0 0 0 4 438 109.5 0 0 0 0 0 0
Overseas Private Investment Corporation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Peace Corps 4 994 248.5 2 210 105 0 0 0 2 784 392 0 0 0
Pension Benefit Guaranty Corporation 28 8,886 317.36 0 0 0 8 620 77.5 15 6,922 461.47 5 1,344 268.8
Postal Regulatory Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 2 517 258.5 0 0 0 0 0 0 2 517 258.5 0 0 0
Securities and Exchange Commission 14 3,821 272.93 0 0 0 9 928 103.11 5 2,893 578.6 0 0 0
Selective Service System 12 3,900 325 0 0 0 2 30 15 10 3,870 387 0 0 0
Small Business Administration 42 22,238 529.48 0 0 0 11 1,420 129.09 31 20,818 671.55 0 0 0
Smithsonian Institution 11 4,932 448.36 0 0 0 5 324 64.8 5 4,477 895.4 1 131 131
Social Security Administration 776 405,586 522.66 17 125 7.35 228 55,706 244.32 366 285,270 779.43 165 64,485 390.82
Tennessee Valley Authority 42 12,473 296.98 0 0 0 7 452 64.57 31 11,342 365.87 4 679 169.75
Trade and Development Agency 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
U.S. Postal Service 4,391 1,373,419 312.78 355 4,800 13.52 1,175 84,987 72.33 2,520 1,227,919 487.27 341 55,713 163.38
U.S. Tax Court 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Utah Reclamation Mitigation & Conservation Comm NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
















Cabinet Level Subtotal 17,501 6,919,411 395.37 746 54,932 73.64 6,143 816,205 132.87 7,850 4,529,245 576.97 2,762 1,519,029 549.97
Midsize Agencies Subtotal 1,223 563,711 460.92 25 228 9.12 366 71,013 194.02 587 400,910 682.98 245 91,560 373.71
Small Agencies Subtotal 374 114,673 306.61 17 743 43.71 128 16,816 131.38 185 81,299 439.45 44 15,815 359.43
Micro Agencies Subtotal 4 969 242.25 0 0 0 2 78 39 2 891 445.5 0 0 0
Government-wide 19,102 7,598,764 397.8 788 55,903 70.94 6,639 904,112 136.18 8,624 5,012,345 581.21 3,051 1,626,404 533.07

NRF = No Report Filed