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Table B-4
FY 2009 Pre-Complaint ADR Offers, Rejections, and Acceptances
Agency or Department Number Completed/ Ended Counselings Number Completed/ Ended Counselings Offered ADR % Completed/ Ended Counselings Offered ADR (Offer Rate Number Offers Rejected by Individual Total Completed/ Ended Counselings Accepted/Participated in ADR Program % Completed/ Ended Counselings Accepted into ADR Program (Participation Rate)
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0 0.00%
Agency for International Development 31 5 16.13% 3 2 6.45%
American Battle Monuments Commission 0 0 0.00% 0 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0.00% 0 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 4 4 100.00% 1 3 75.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 70 70 100.00% 70 0 0.00%
Central Intelligence Agency 42 42 100.00% 41 1 2.38%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 2 2 100.00% 1 1 50.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0 0.00%
Commodity Futures Trading Commission 134 1 0.75% 0 1 0.75%
Consumer Product Safety Commission 8 7 87.50% 4 3 37.50%
Corporation for National and Community Service 8 5 62.50% 5 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 15 15 100.00% 12 3 20.00%
Defense Army and Air Force Exchange 392 392 100.00% 304 88 22.45%
Defense Commissary Agency 198 30 15.15% 7 23 11.62%
Defense Contract Audit Agency 29 1 3.45% 0 1 3.45%
Defense Contract Management Agency 56 19 33.93% 15 4 7.14%
Defense Finance and Accounting Service 99 26 26.26% 4 22 22.22%
Defense Human Resources Activity 5 5 100.00% 5 0 0.00%
Defense Information Systems Agency 30 30 100.00% 26 4 13.33%
Defense Intelligence Agency 67 45 67.16% 8 37 55.22%
Defense Logistics Agency 256 149 58.20% 76 73 28.52%
Defense Missile Defense Agency 1 1 100.00% 1 0 0.00%
Defense National Geospatial-Intelligence Agency 46 46 100.00% 17 29 63.04%
Defense National Guard Bureau 165 58 35.15% 24 34 20.61%
Defense National Security Agency 83 77 92.77% 72 5 6.02%
Defense Nuclear Facilities Safety Board 1 1 100.00% 0 1 100.00%
Defense Office of the Inspector General 4 1 25.00% 0 1 25.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 57 4 7.02% 1 3 5.26%
Defense Security Service 7 0 0.00% 0 0 0.00%
Defense Technical Information Center 6 0 0.00% 0 0 0.00%
Defense Threat Reduction Agency 11 11 100.00% 3 8 72.73%
Defense Uniformed Services University 5 0 0.00% 0 0 0.00%
Department of Agriculture 1,032 931 90.21% 681 250 24.22%
Department of Commerce 1,027 258 25.12% 211 47 4.58%
Department of Defense Education Activity 101 101 100.00% 72 29 28.71%
Department of Education 64 23 35.94% 19 4 6.25%
Department of Energy 95 44 46.32% 19 25 26.32%
Department of Health and Human Services 664 634 95.48% 453 181 27.26%
Department of Homeland Security 2,479 1,383 55.79% 646 737 29.73%
Department of Housing and Urban Development 176 105 59.66% 23 82 46.59%
Department of Justice 956 856 89.54% 734 122 12.76%
Department of Labor 118 116 98.31% 103 13 11.02%
Department of State 211 211 100.00% 177 34 16.11%
Department of the Air Force 1,083 772 71.28% 312 460 42.47%
Department of the Army 2,342 1,100 46.97% 545 555 23.70%
Department of the Interior 496 358 72.18% 255 103 20.77%
Department of the Navy 1,413 1,413 100.00% 808 605 42.82%
Department of the Treasury 818 783 95.72% 387 396 48.41%
Department of Transportation 618 545 88.19% 125 420 67.96%
Department of Veterans Affairs 4,297 3,524 82.01% 1,411 2,113 49.17%
Environmental Protection Agency 124 85 68.55% 70 15 12.10%
Equal Employment Opportunity Commission 56 42 75.00% 28 14 25.00%
Export-Import Bank of the US 0 0 0.00% 0 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0 0.00%
Federal Communications Commission 7 1 14.29% 0 1 14.29%
Federal Deposit Insurance Corporation 22 18 81.82% 9 9 40.91%
Federal Election Commission 8 8 100.00% 7 1 12.50%
Federal Energy Regulatory Commission 3 3 100.00% 3 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 12 12 100.00% 10 2 16.67%
Federal Labor Relations Authority 3 3 100.00% 2 1 33.33%
Federal Maritime Commission 1 1 100.00% 1 0 0.00%
Federal Mediation and Conciliation Service 2 0 0.00% 0 0 0.00%
Federal Mine Safety and Health Review Commission 2 1 50.00% 1 0 0.00%
Federal Reserve System--Board of Governors 113 113 100.00% 113 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0 0.00%
Federal Trade Commission 20 20 100.00% 20 0 0.00%
General Services Administration 168 154 91.67% 85 69 41.07%
Government Printing Office 159 84 52.83% 84 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0 0.00%
Holocaust Memorial Museum U.S. 5 3 60.00% 0 3 60.00%
Institute of Museum and Library Services 1 1 100.00% 0 1 100.00%
Inter-American Foundation 0 0 0.00% 0 0 0.00%
International Boundary and Water Commission 2 2 100.00% 2 0 0.00%
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0 0.00%
Merit Systems Protection Board 4 3 75.00% 3 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 71 11 15.49% 0 11 15.49%
National Archives and Records Administration 35 28 80.00% 18 10 28.57%
National Capital Planning Commission 0 0 0.00% 0 0 0.00%
National Council on Disability 0 0 0.00% 0 0 0.00%
National Credit Union Administration 8 8 100.00% 4 4 50.00%
National Endowment for the Arts 30 0 0.00% 0 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0 0.00%
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF
National Gallery of Art 8 8 100.00% 8 0 0.00%
National Indian Gaming Commission 2 0 0.00% 0 0 0.00%
National Labor Relations Board 11 11 100.00% 10 1 9.09%
National Mediation Board 3 0 0.00% 0 0 0.00%
National Reconnaissance Office 18 16 88.89% 14 2 11.11%
National Science Foundation 11 11 100.00% 9 2 18.18%
National Transportation Safety Board 2 0 0.00% 0 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0 0.00%
Nuclear Regulatory Commission 16 16 100.00% 12 4 25.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 1 0 0.00% 0 0 0.00%
Office of Government Ethics 7 0 0.00% 0 0 0.00%
Office of Personnel Management 56 55 98.21% 52 3 5.36%
Office of Special Counsel 0 0 0.00% 0 0 0.00%
Office of the Director of National Intelligence 5 1 20.00% 0 1 20.00%
Overseas Private Investment Corporation 3 3 100.00% 3 0 0.00%
Peace Corps 8 8 100.00% 4 4 50.00%
Pension Benefit Guaranty Corporation 28 21 75.00% 13 8 28.57%
Postal Regulatory Commission 1 0 0.00% 0 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 3 1 33.33% 1 0 0.00%
Securities and Exchange Commission 21 18 85.71% 16 2 9.52%
Selective Service System 5 0 0.00% 0 0 0.00%
Small Business Administration 53 30 56.60% 10 20 37.74%
Smithsonian Institution 25 25 100.00% 11 14 56.00%
Social Security Administration 913 775 84.88% 424 351 38.44%
Tennessee Valley Authority 81 4 4.94% 0 4 4.94%
Trade and Development Agency 0 0 0.00% 0 0 0.00%
U.S. Postal Service 17,079 14,667 85.88% 2,486 12,181 71.32%
U.S. Tax Court 0 0 0.00% 0 0 0.00%
Utah Reclamation Mitigation & Conservation Comm NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF







Cabinet Level Subtotal 36,586 28,719 78.50% 10,030 18,689 51.08%
Midsize Agencies Subtotal 1,513 1,157 76.47% 661 496 32.78%
Small Agencies Subtotal 921 594 64.50% 521 73 7.93%
Micro Agencies Subtotal 18 5 27.78% 2 3 16.67%
Government-wide 39,038 30,475 78.06% 11,214 19,261 49.34%

NRF = No Report Filed