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Table B-5
FY 2009 ADR Pre-Complaint Resolutions (Informal Phase)
Agency or Department Number ADR Closures Number ADR Settlements % ADR Settlements Number ADR Withdrawals/ No Complaints Filed % ADR Withdrawals No Complaints Filed Number ADR Resolutions % ADR Resolutions (Resolution Rate)
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 2 0 0.00% 2 100.00% 2 100.00%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 3 3 100.00% 0 0.00% 3 100.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Central Intelligence Agency 1 0 0.00% 0 0.00% 0 0.00%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 1 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 1 0 0.00% 0 0.00% 0 0.00%
Consumer Product Safety Commission 3 1 33.33% 0 0.00% 1 33.33%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Court Services & Offender Supervision Agency for DC 3 2 66.67% 1 33.33% 3 100.00%
Defense Army and Air Force Exchange 88 27 30.68% 33 37.50% 60 68.18%
Defense Commissary Agency 23 7 30.43% 5 21.74% 12 52.17%
Defense Contract Audit Agency 1 1 100.00% 0 0.00% 1 100.00%
Defense Contract Management Agency 4 1 25.00% 0 0.00% 1 25.00%
Defense Finance and Accounting Service 22 10 45.45% 4 18.18% 14 63.64%
Defense Human Resources Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Information Systems Agency 4 0 0.00% 4 100.00% 4 100.00%
Defense Intelligence Agency 37 12 32.43% 19 51.35% 31 83.78%
Defense Logistics Agency 73 34 46.58% 21 28.77% 55 75.34%
Defense Missile Defense Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Geospatial-Intelligence Agency 29 3 10.34% 11 37.93% 14 48.28%
Defense National Guard Bureau 34 29 85.29% 5 14.71% 34 100.00%
Defense National Security Agency 5 0 0.00% 0 0.00% 0 0.00%
Defense Nuclear Facilities Safety Board 1 1 100.00% 0 0.00% 1 100.00%
Defense Office of the Inspector General 1 1 100.00% 0 0.00% 1 100.00%
Defense Office of the Secretary/Wash. Hqtrs. Services 3 0 0.00% 0 0.00% 0 0.00%
Defense Security Service 0 0 0.00% 0 0.00% 0 0.00%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 8 0 0.00% 3 37.50% 3 37.50%
Defense Uniformed Services University 0 0 0.00% 0 0.00% 0 0.00%
Department of Agriculture 250 59 23.60% 84 33.60% 143 57.20%
Department of Commerce 47 4 8.51% 21 44.68% 25 53.19%
Department of Defense Education Activity 29 8 27.59% 9 31.03% 17 58.62%
Department of Education 4 0 0.00% 1 25.00% 1 25.00%
Department of Energy 25 10 40.00% 0 0.00% 10 40.00%
Department of Health and Human Services 181 24 13.26% 67 37.02% 91 50.28%
Department of Homeland Security 737 93 12.62% 281 38.13% 374 50.75%
Department of Housing and Urban Development 82 4 4.88% 9 10.98% 13 15.85%
Department of Justice 122 25 20.49% 44 36.07% 69 56.56%
Department of Labor 13 3 23.08% 3 23.08% 6 46.15%
Department of State 34 1 2.94% 9 26.47% 10 29.41%
Department of the Air Force 460 165 35.87% 77 16.74% 242 52.61%
Department of the Army 555 202 36.40% 146 26.31% 348 62.70%
Department of the Interior 103 28 27.18% 25 24.27% 53 51.46%
Department of the Navy 605 141 23.31% 252 41.65% 393 64.96%
Department of the Treasury 396 104 26.26% 83 20.96% 187 47.22%
Department of Transportation 420 43 10.24% 143 34.05% 186 44.29%
Department of Veterans Affairs 2,113 449 21.25% 578 27.35% 1,027 48.60%
Environmental Protection Agency 15 6 40.00% 0 0.00% 6 40.00%
Equal Employment Opportunity Commission 14 7 50.00% 0 0.00% 7 50.00%
Export-Import Bank of the US 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 1 0 0.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 9 4 44.44% 1 11.11% 5 55.56%
Federal Election Commission 1 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 2 0 0.00% 0 0.00% 0 0.00%
Federal Labor Relations Authority 1 0 0.00% 0 0.00% 0 0.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 69 10 14.49% 16 23.19% 26 37.68%
Government Printing Office 0 0 0.00% 0 0.00% 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 3 1 33.33% 2 66.67% 3 100.00%
Institute of Museum and Library Services 1 1 100.00% 0 0.00% 1 100.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 0 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 11 1 9.09% 0 0.00% 1 9.09%
National Archives and Records Administration 10 4 40.00% 2 20.00% 6 60.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 4 2 50.00% 0 0.00% 2 50.00%
National Endowment for the Arts 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 1 0 0.00% 1 100.00% 1 100.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 2 2 100.00% 0 0.00% 2 100.00%
National Science Foundation 2 2 100.00% 0 0.00% 2 100.00%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 4 2 50.00% 0 0.00% 2 50.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 3 1 33.33% 1 33.33% 2 66.67%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 1 1 100.00% 0 0.00% 1 100.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 4 1 25.00% 0 0.00% 1 25.00%
Pension Benefit Guaranty Corporation 8 2 25.00% 1 12.50% 3 37.50%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 0 0 0.00% 0 0.00% 0 0.00%
Securities and Exchange Commission 2 0 0.00% 0 0.00% 0 0.00%
Selective Service System 0 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 20 7 35.00% 6 30.00% 13 65.00%
Smithsonian Institution 14 1 7.14% 7 50.00% 8 57.14%
Social Security Administration 351 57 16.24% 30 8.55% 87 24.79%
Tennessee Valley Authority 4 0 0.00% 0 0.00% 0 0.00%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 12,181 3,834 31.48% 5,437 44.64% 9,271 76.11%
U.S. Tax Court 0 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation & Conservation Comm NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF








Cabinet Level Subtotal 18,689 5,322 28.48% 7,374 39.46% 12,696 67.93%
Midsize Agencies Subtotal 496 87 17.54% 61 12.30% 148 29.84%
Small Agencies Subtotal 73 30 41.10% 9 12.33% 39 53.42%
Micro Agencies Subtotal 3 2 66.67% 0 0.00% 2 66.67%
Government-wide 19,261 5,441 28.25% 7,444 38.65% 12,885 66.90%

NRF = No Report Filed