Skip top navigation Skip to content

Print   Email  Share

Table B-9
FY 2009 Timeliness and Cost of All Completed Complaint Investigations
Agency or Department Total Number Completed Investigations Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed Total Cost All Completed Investigations Average Cost All Completed Investigations
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Agency for International Development 12 226.67 6 0 6 50.00% $34,739.00 $2,894.92
American Battle Monuments Commission 0 0 0 0 0 0.00% $0.00 $0.00
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0 0 0 0.00% $0.00 $0.00
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0 0 0 0.00% $0.00 $0.00
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 18 111.22 18 0 18 100.00% $60,000.00 $3,333.33
Central Intelligence Agency 13 357.38 0 8 8 61.54% $91,080.00 $7,006.15
Chemical Safety and Hazard Investigation Board 0 0 0 0 0 0.00% $0.00 $0.00
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0.00% $0.00 $0.00
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0.00% $0.00 $0.00
Commodity Futures Trading Commission 6 185 4 0 4 66.67% $26,462.00 $4,410.33
Consumer Product Safety Commission 6 148 6 0 6 100.00% $15,180.00 $2,530.00
Corporation for National and Community Service 4 105 4 0 4 100.00% $18,000.00 $4,500.00
Court Services & Offender Supervision Agency for DC 7 166.86 6 0 6 85.71% $17,521.00 $2,503.00
Defense Army and Air Force Exchange 57 218.88 15 14 29 50.88% $484,041.00 $8,491.95
Defense Commissary Agency 35 205.09 16 1 17 48.57% $174,845.65 $4,995.59
Defense Contract Audit Agency 4 105 4 0 4 100.00% $19,982.36 $4,995.59
Defense Contract Management Agency 20 306.35 1 1 2 10.00% $94,916.21 $4,745.81
Defense Finance and Accounting Service 32 152.03 23 1 24 75.00% $290,866.88 $9,089.59
Defense Human Resources Activity 2 472 0 0 0 0.00% $7,630.00 $3,815.00
Defense Information Systems Agency 13 104.92 12 0 12 92.31% $64,942.67 $4,995.59
Defense Intelligence Agency 13 350.54 0 2 2 15.38% $63,349.24 $4,873.02
Defense Logistics Agency 63 214.41 15 6 21 33.33% $412,727.49 $6,551.23
Defense Missile Defense Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Geospatial-Intelligence Agency 14 193.79 7 5 12 85.71% $95,272.96 $6,805.21
Defense National Guard Bureau 1 170 1 0 1 100.00% $4,995.59 $4,995.59
Defense National Security Agency 15 296.6 0 13 13 86.67% $106,729.00 $7,115.27
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Defense Office of the Inspector General 2 108 2 0 2 100.00% $21,089.06 $10,544.53
Defense Office of the Secretary - Wash. Hqtrs. Services 17 175.53 9 3 12 70.59% $243,019.85 $14,295.29
Defense Security Service 5 181.8 3 0 3 60.00% $24,977.95 $4,995.59
Defense Technical Information Center 0 0 0 0 0 0.00% $0.00 $0.00
Defense Threat Reduction Agency 3 226 1 2 3 100.00% $7,500.00 $2,500.00
Defense Uniformed Services University 0 0 0 0 0 0.00% $0.00 $0.00
Department of Agriculture 344 244.32 156 24 180 52.33% $1,225,710.25 $3,563.11
Department of Commerce 174 186.06 116 53 169 97.13% $907,411.00 $5,215.01
Department of Defense Education Activity 15 197.93 6 7 13 86.67% $79,342.33 $5,289.49
Department of Education 17 323.65 3 1 4 23.53% $102,422.36 $6,024.84
Department of Energy 37 198.05 22 5 27 72.97% $107,518.90 $2,905.92
Department of Health and Human Services 215 197.5 139 32 171 79.53% $970,012.59 $4,511.69
Department of Homeland Security 861 217.14 428 133 561 65.16% $3,697,662.43 $4,294.61
Department of Housing and Urban Development 72 322.88 6 2 8 11.11% $189,377.00 $2,630.24
Department of Justice 597 252.18 234 100 334 55.95% $2,532,737.26 $4,242.44
Department of Labor 105 178.64 81 21 102 97.14% $235,491.14 $2,242.77
Department of State 71 254.2 17 13 30 42.25% $128,838.00 $1,814.62
Department of the Air Force 193 203.13 96 5 101 52.33% $1,606,967.83 $8,326.26
Department of the Army 457 213.67 167 36 203 44.42% $2,994,458.46 $6,552.43
Department of the Interior 212 243.77 89 34 123 58.02% $659,521.65 $3,110.95
Department of the Navy 320 240.39 83 53 136 42.50% $2,921,600.00 $9,130.00
Department of the Treasury 357 251.87 119 100 219 61.34% $2,761,990.45 $7,736.67
Department of Transportation 244 162.96 187 24 211 86.48% $1,091,717.92 $4,474.25
Department of Veterans Affairs 1,575 178.52 823 272 1,095 69.52% $5,161,890.50 $3,277.39
Environmental Protection Agency 73 196.85 24 44 68 93.15% $252,650.00 $3,460.96
Equal Employment Opportunity Commission 32 292.13 14 0 14 43.75% $219,106.00 $6,847.06
Export-Import Bank of the US 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit Administration 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit System Insurance Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Federal Communications Commission 3 110 3 0 3 100.00% $12,500.00 $4,166.67
Federal Deposit Insurance Corporation 6 193.67 3 3 6 100.00% $40,303.73 $6,717.29
Federal Election Commission 3 175 2 1 3 100.00% $8,450.00 $2,816.67
Federal Energy Regulatory Commission 3 180 3 0 3 100.00% $9,450.00 $3,150.00
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 1 180 1 0 1 100.00% $6,142.24 $6,142.24
Federal Labor Relations Authority 3 207.67 1 2 3 100.00% $13,448.49 $4,482.83
Federal Maritime Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mediation and Conciliation Service 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mine Safety and Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Reserve System--Board of Governors 1 134 1 0 1 100.00% $13,176.00 $13,176.00
Federal Retirement Thrift Investment Board 0 0 0 0 0 0.00% $0.00 $0.00
Federal Trade Commission 3 293.67 0 3 3 100.00% $10,388.00 $3,462.67
General Services Administration 71 190.41 46 20 66 92.96% $208,600.49 $2,938.04
Government Printing Office 34 247.32 2 0 2 5.88% $103,202.00 $3,035.35
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Holocaust Memorial Museum U.S. 0 0 0 0 0 0.00% $0.00 $0.00
Institute of Museum and Library Services 0 0 0 0 0 0.00% $0.00 $0.00
Inter-American Foundation 0 0 0 0 0 0.00% $0.00 $0.00
International Boundary and Water Commission 0 0 0 0 0 0.00% $0.00 $0.00
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0 0 0 0.00% $0.00 $0.00
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0.00% $0.00 $0.00
John F. Kennedy Center for the Performing Arts 0 0 0 0 0 0.00% $0.00 $0.00
Marine Mammal Commission 0 0 0 0 0 0.00% $0.00 $0.00
Merit Systems Protection Board 2 74.5 2 0 2 100.00% $6,963.00 $3,481.50
Millennium Challenge Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 31 194.9 14 6 20 64.52% $145,301.68 $4,687.15
National Archives and Records Administration 12 151.67 12 0 12 100.00% $34,996.71 $2,916.39
National Capital Planning Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Council on Disability 0 0 0 0 0 0.00% $0.00 $0.00
National Credit Union Administration 4 153.25 4 0 4 100.00% $13,416.00 $3,354.00
National Endowment for the Arts 0 0 0 0 0 0.00% $0.00 $0.00
National Endowment for the Humanities 0 0 0 0 0 0.00% $0.00 $0.00
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0 0 0 0.00% $0.00 $0.00
National Indian Gaming Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Labor Relations Board 7 159.14 6 1 7 100.00% $90,359.00 $12,908.43
National Mediation Board 1 200 0 0 0 0.00% $14,000.00 $14,000.00
National Reconnaissance Office 6 186.17 2 1 3 50.00% $45,710.00 $7,618.33
National Science Foundation 2 158.5 1 1 2 100.00% $5,000.00 $2,500.00
National Transportation Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0.00% $0.00 $0.00
Nuclear Regulatory Commission 7 198.14 3 4 7 100.00% $22,363.00 $3,194.71
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Office of Government Ethics 0 0 0 0 0 0.00% $0.00 $0.00
Office of Personnel Management 27 137.78 27 0 27 100.00% $115,635.85 $4,282.81
Office of Special Counsel 0 0 0 0 0 0.00% $0.00 $0.00
Office of the Director of National Intelligence 2 204 1 1 2 100.00% $13,400.00 $6,700.00
Overseas Private Investment Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Peace Corps 3 130 3 0 3 100.00% $9,783.00 $3,261.00
Pension Benefit Guaranty Corporation 16 312.13 3 6 9 56.25% $56,980.00 $3,561.25
Postal Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 2 175.5 1 1 2 100.00% $6,140.00 $3,070.00
Securities and Exchange Commission 7 193.57 5 2 7 100.00% $46,676.50 $6,668.07
Selective Service System 10 165.5 10 0 10 100.00% $18,101.00 $1,810.10
Small Business Administration 26 149.96 23 0 23 88.46% $52,237.00 $2,009.12
Smithsonian Institution 4 120.75 4 0 4 100.00% $8,400.00 $2,100.00
Social Security Administration 509 258.83 139 44 183 35.95% $1,549,971.36 $3,045.13
Tennessee Valley Authority 46 100.3 46 0 46 100.00% $108,747.54 $2,364.08
Trade and Development Agency 0 0 0 0 0 0.00% $0.00 $0.00
U.S. Postal Service 3,014 113.05 2,908 82 2,990 99.20% $4,541,324.02 $1,506.74
U.S. Tax Court 0 0 0 0 0 0.00% $0.00 $0.00
Utah Reclamation Mitigation & Conservation Comm NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF









Cabinet Level Subtotal Including USPS 9,176 180.13 5,789 1,045 6,834 74.48% $34,032,880.00 $3,708.90
Midsize Agencies Subtotal 793 226.42 326 117 443 55.86% $2,481,847.65 $3,129.69
Small Agencies Subtotal 229 216.57 124 31 155 67.69% $1,028,732.94 $4,492.28
Micro Agencies Subtotal 1 290 0 0 0 0.00% $14,000.00 $14,000.00
Government-wide Including USPS 10,199 184.56 6,239 1,193 7,432 72.87% $37,557,460.59 $3,682.47









USPS Percentage of Cabinet Sub Total 32.85%
50.23% 7.85% 43.75%
13.34%
USPS Percentage of Government-wide 29.55%
46.61% 6.87% 40.23%
12.09%









Cabinet Level Subtotal Minus USPS 6,162 212.94 2,881 963 3,844 62.38% $29,491,555.98 $4,786.04
Government-wide Minus USPS 7,185 214.55 3,331 1,111 4,442 61.82% $33,016,136.57 $4,595.15

NRF = No Report Filed