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Table B-9a
FY 2009 Timeliness and Cost of Complaint Investigations Completed by Agency Investigators
Agency or Department Total Number Completed Investigations By Agency Average Processing Days Completed Investigations By Agency Number Timely Completed within 180 Days Number Timely Completed within 181-360 Days Total Number Timely Completed Investigations By Agency % Investigations Timely Completed By Agency Total Cost Completed Investigations By Agency Average Cost Completed Investigations By Agency
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Agency for International Development 0 0 0 0 0 0.00% $0.00 $0.00
American Battle Monuments Commission 0 0 0 0 0 0.00% $0.00 $0.00
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0 0 0 0.00% $0.00 $0.00
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0 0 0 0.00% $0.00 $0.00
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 0 0 0 0 0 0.00% $0.00 $0.00
Central Intelligence Agency 12 359 0 7 7 58.33% $79,080.00 $6,590.00
Chemical Safety and Hazard Investigation Board 0 0 0 0 0 0.00% $0.00 $0.00
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0.00% $0.00 $0.00
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0.00% $0.00 $0.00
Commodity Futures Trading Commission 0 0 0 0 0 0.00% $13,231.00 $0.00
Consumer Product Safety Commission 0 0 0 0 0 0.00% $0.00 $0.00
Corporation for National and Community Service 0 0 0 0 0 0.00% $0.00 $0.00
Court Services & Offender Supervision Agency for DC 0 0 0 0 0 0.00% $0.00 $0.00
Defense Army and Air Force Exchange 57 218.88 15 14 29 50.88% $484,041.00 $8,491.95
Defense Commissary Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Contract Audit Agency 4 105 4 0 4 100.00% $19,982.36 $4,995.59
Defense Contract Management Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Finance and Accounting Service 32 152.03 23 1 24 75.00% $290,866.88 $9,089.59
Defense Human Resources Activity 0 0 0 0 0 0.00% $0.00 $0.00
Defense Information Systems Agency 13 104.92 12 0 12 92.31% $64,942.67 $4,995.59
Defense Intelligence Agency 13 350.54 0 2 2 15.38% $63,349.24 $4,873.02
Defense Logistics Agency 63 214.41 15 6 21 33.33% $412,727.49 $6,551.23
Defense Missile Defense Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Geospatial-Intelligence Agency 14 193.79 7 5 12 85.71% $95,272.96 $6,805.21
Defense National Guard Bureau 1 170 1 0 1 100.00% $4,995.59 $4,995.59
Defense National Security Agency 15 296.6 0 13 13 86.67% $106,729.00 $7,115.27
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Defense Office of the Inspector General 0 0 0 0 0 0.00% $0.00 $0.00
Defense Office of the Secretary - Wash. Hqtrs. Services 17 175.53 9 3 12 70.59% $243,019.85 $14,295.29
Defense Security Service 5 181.8 3 0 3 60.00% $24,977.95 $4,995.59
Defense Technical Information Center 0 0 0 0 0 0.00% $0.00 $0.00
Defense Threat Reduction Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Uniformed Services University 0 0 0 0 0 0.00% $0.00 $0.00
Department of Agriculture 1 83 1 0 1 100.00% $15,850.00 $15,850.00
Department of Commerce 10 210.5 4 5 9 90.00% $66,281.00 $6,628.10
Department of Defense Education Activity 13 208.77 4 7 11 84.62% $73,392.33 $5,645.56
Department of Education 0 0 0 0 0 0.00% $0.00 $0.00
Department of Energy 0 0 0 0 0 0.00% $18,570.00 $0.00
Department of Health and Human Services 2 173 2 0 2 100.00% $96,324.00 $48,162.00
Department of Homeland Security 62 141.48 52 4 56 90.32% $340,532.00 $5,492.45
Department of Housing and Urban Development 0 0 0 0 0 0.00% $0.00 $0.00
Department of Justice 146 282.21 43 39 82 56.16% $1,090,519.68 $7,469.31
Department of Labor 5 222.8 1 4 5 100.00% $21,000.00 $4,200.00
Department of State 3 331.33 1 1 2 66.67% $10,080.00 $3,360.00
Department of the Air Force 193 203.13 96 5 101 52.33% $1,606,967.83 $8,326.26
Department of the Army 457 213.67 167 36 203 44.42% $2,994,458.46 $6,552.43
Department of the Interior 0 0 0 0 0 0.00% $8,500.00 $0.00
Department of the Navy 320 240.39 83 53 136 42.50% $2,921,600.00 $9,130.00
Department of the Treasury 292 257.31 96 83 179 61.30% $2,499,963.45 $8,561.52
Department of Transportation 128 161.71 101 13 114 89.06% $762,161.92 $5,954.39
Department of Veterans Affairs 1,066 178.53 582 182 764 71.67% $4,286,648.00 $4,021.25
Environmental Protection Agency 2 143 2 0 2 100.00% $2,382.00 $1,191.00
Equal Employment Opportunity Commission 25 314.12 10 0 10 40.00% $189,106.00 $7,564.24
Export-Import Bank of the US 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit Administration 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit System Insurance Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Federal Communications Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Deposit Insurance Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Federal Election Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Energy Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 0 0 0 0 0 0.00% $3,071.12 $0.00
Federal Labor Relations Authority 0 0 0 0 0 0.00% $0.00 $0.00
Federal Maritime Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mediation and Conciliation Service 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mine Safety and Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Reserve System--Board of Governors 0 0 0 0 0 0.00% $0.00 $0.00
Federal Retirement Thrift Investment Board 0 0 0 0 0 0.00% $0.00 $0.00
Federal Trade Commission 0 0 0 0 0 0.00% $0.00 $0.00
General Services Administration 0 0 0 0 0 0.00% $0.00 $0.00
Government Printing Office 0 0 0 0 0 0.00% $0.00 $0.00
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Holocaust Memorial Museum U.S. 0 0 0 0 0 0.00% $0.00 $0.00
Institute of Museum and Library Services 0 0 0 0 0 0.00% $0.00 $0.00
Inter-American Foundation 0 0 0 0 0 0.00% $0.00 $0.00
International Boundary and Water Commission 0 0 0 0 0 0.00% $0.00 $0.00
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0 0 0 0.00% $0.00 $0.00
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0.00% $0.00 $0.00
John F. Kennedy Center for the Performing Arts 0 0 0 0 0 0.00% $0.00 $0.00
Marine Mammal Commission 0 0 0 0 0 0.00% $0.00 $0.00
Merit Systems Protection Board 0 0 0 0 0 0.00% $0.00 $0.00
Millennium Challenge Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 0 0 0 0 0 0.00% $0.00 $0.00
National Archives and Records Administration 1 177 1 0 1 100.00% $1,091.24 $1,091.24
National Capital Planning Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Council on Disability 0 0 0 0 0 0.00% $0.00 $0.00
National Credit Union Administration 0 0 0 0 0 0.00% $0.00 $0.00
National Endowment for the Arts 0 0 0 0 0 0.00% $0.00 $0.00
National Endowment for the Humanities 0 0 0 0 0 0.00% $0.00 $0.00
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0 0 0 0.00% $0.00 $0.00
National Indian Gaming Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Labor Relations Board 6 165.17 5 1 6 100.00% $87,859.00 $14,643.17
National Mediation Board 0 0 0 0 0 0.00% $7,000.00 $0.00
National Reconnaissance Office 4 184.75 1 0 1 25.00% $32,150.00 $8,037.50
National Science Foundation 0 0 0 0 0 0.00% $0.00 $0.00
National Transportation Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0.00% $0.00 $0.00
Nuclear Regulatory Commission 1 173 1 0 1 100.00% $5,000.00 $5,000.00
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Office of Government Ethics 0 0 0 0 0 0.00% $0.00 $0.00
Office of Personnel Management 19 133.47 19 0 19 100.00% $79,854.85 $4,202.89
Office of Special Counsel 0 0 0 0 0 0.00% $0.00 $0.00
Office of the Director of National Intelligence 0 0 0 0 0 0.00% $0.00 $0.00
Overseas Private Investment Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Peace Corps 0 0 0 0 0 0.00% $0.00 $0.00
Pension Benefit Guaranty Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Postal Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 0 0 0 0 0 0.00% $0.00 $0.00
Securities and Exchange Commission 0 0 0 0 0 0.00% $0.00 $0.00
Selective Service System 0 0 0 0 0 0.00% $0.00 $0.00
Small Business Administration 14 138.29 13 0 13 92.86% $0.00 $0.00
Smithsonian Institution 1 130 1 0 1 100.00% $2,000.00 $2,000.00
Social Security Administration 0 0 0 0 0 0.00% $0.00 $0.00
Tennessee Valley Authority 1 94 1 0 1 100.00% $2,000.00 $2,000.00
Trade and Development Agency 0 0 0 0 0 0.00% $0.00 $0.00
U.S. Postal Service 0 0 0 0 0 0.00% $0.00 $0.00
U.S. Tax Court 0 0 0 0 0 0.00% $0.00 $0.00
Utah Reclamation Mitigation & Conservation Comm NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF









Cabinet Level Subtotal 2,932 206.57 1,322 476 1,798 61.32% $18,623,753.66 $6,351.89
Midsize Agencies Subtotal 37 134.65 36 0 36 97.30% $86,236.85 $2,330.73
Small Agencies Subtotal 49 290.63 18 8 26 53.06% $410,588.36 $8,379.35
Micro Agencies Subtotal 0 0 0 0 0 0.00% $7,000.00 $0.00
Government-wide 3,018 207.08 1,376 484 1,860 61.63% $19,127,578.87 $6,337.83

NRF = No Report Filed