Skip top navigation Skip to content

Print   Email  Share

Table B-9c
FY 2009 Timeliness and Cost of All Completed Complaint Investigations - Sub-Component Data
Agency or Department Total Number Completed Investigations Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed Total Cost All Completed Investigations Average Cost All Completed Investigations
Defense Logistics Agency Total 63 214.41 15 6 21 33.33% $412,727.49 $6,551.23
Defense Distribution Center 26 216.15 6 1 7 26.92% $170,331.98 $6,551.23
Defense Logistics Information Service 3 237 0 0 0 0.00% $19,653.69 $6,551.23
Defense Reutilization & Marketing Service 6 234.83 0 0 0 0.00% $39,307.38 $6,551.23
Defense Supply Center Columbus 9 176.11 5 4 9 100.00% $58,961.07 $6,551.23
Defense Supply Center Philadelphia 5 173.6 2 0 2 40.00% $32,756.15 $6,551.23
Defense Supply Center Richmond 5 192.2 1 0 1 20.00% $32,756.15 $6,551.23
DLA Operations Division 9 261.56 1 1 2 22.22% $58,961.07 $6,551.23
Defense National Guard Bureau Total 1 170 1 0 1 100.00% $4,995.59 $4,995.59
Alabama National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Alaska National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Arizona National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Arkansas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
California National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Colorado National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Connecticut National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DC National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Delaware National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Florida National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Georgia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Hawaii National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Idaho National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Illinois National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Indiana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Iowa National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Kansas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Kentucky National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Louisiana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Maine National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Maryland National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Massachusetts National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Michigan National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Minnesota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Mississippi National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Missouri National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Montana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Nebraska National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Nevada National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Hamphire National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Jersey National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Mexico National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New York National Guard 1 170 1 0 1 100.00% $4,995.59 $4,995.59
North Carolina National Guard 0 0 0 0 0 0.00% $0.00 $0.00
North Dakota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Ohio National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Oklahoma National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Oregon National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Pennsylvania National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Puerto Rico National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Rhode Island National Guard 0 0 0 0 0 0.00% $0.00 $0.00
South Carolina National Guard 0 0 0 0 0 0.00% $0.00 $0.00
South Dakota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Tennessee National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Texas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Utah National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Vermont National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Virgin Islands National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Virginia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Washington State National Guard 0 0 0 0 0 0.00% $0.00 $0.00
West Virginia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Wisconsin National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Wyoming National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Department of Agriculture Total 344 244.32 156 24 180 52.33% $1,225,710.25 $3,563.11
Department of Agriculture Headquarters 4 1,010.50 1 1 2 50.00% $14,000.00 $3,500.00
Agricultural Marketing Service 8 175 5 3 8 100.00% $29,482.00 $3,685.25
Agricultural Research Service 29 176.21 16 2 18 62.07% $106,049.40 $3,656.88
Agriculture Headquarters 15 261.53 5 1 6 40.00% $57,458.00 $3,830.53
Animal and Plant Health Inspection Service 39 171.64 27 0 27 69.23% $140,163.00 $3,593.92
COOP State Research, Education & Extension Srvce 1 162 1 0 1 100.00% $2,750.00 $2,750.00
Economic Research Service 2 236.5 1 0 1 50.00% $6,860.00 $3,430.00
Farm Service Agency 22 291.59 5 12 17 77.27% $94,794.00 $4,308.82
Food and Nutrition Service 5 338.8 0 0 0 0.00% $12,800.00 $2,560.00
Food Safety And Inspection Service 50 192.02 29 1 30 60.00% $169,892.28 $3,397.85
Foreign Agricultural Service 4 232.25 1 1 2 50.00% $15,949.00 $3,987.25
Forest Service 72 283.5 34 2 36 50.00% $284,317.01 $3,948.85
Grain Inspection, Packers & Stockyards Admin 6 471 3 0 3 50.00% $36,569.00 $6,094.83
National Agricultural Statistics Service 3 200 1 0 1 33.33% $6,838.00 $2,279.33
National Appeals Division 1 185 0 0 0 0.00% $3,800.00 $3,800.00
Natural Resources Conservation Service 31 194.71 16 1 17 54.84% $102,063.20 $3,292.36
Office Of Inspector General 4 301.25 0 0 0 0.00% $10,000.00 $2,500.00
Office Of The Chief Financial Officer 20 234.35 4 0 4 20.00% $61,060.36 $3,053.02
Risk Management Agency 4 528.25 0 0 0 0.00% $11,887.00 $2,971.75
Rural Development 24 230.75 7 0 7 29.17% $58,978.00 $2,457.42
Department of Commerce Total 174 186.06 116 53 169 97.13% $907,411.00 $5,215.01
All Other Commerce Bureaus 16 200.88 9 7 16 100.00% $110,723.00 $6,920.19
Bureau of the Census 57 178.09 43 13 56 98.25% $291,657.00 $5,116.79
Decennial Census 29 192.83 18 11 29 100.00% $132,392.00 $4,565.24
International Trade Administration 6 203 3 2 5 83.33% $34,194.00 $5,699.00
National Institute of Standards & Technology 3 187 2 1 3 100.00% $12,332.00 $4,110.67
National Oceanic & Atmospheric Administration 39 193.69 20 16 36 92.31% $219,778.00 $5,635.33
U. S. Patent and Trademark Office 24 170.21 21 3 24 100.00% $106,335.00 $4,430.63
Department of Energy Total 37 198.05 22 5 27 72.97% $107,518.90 $2,905.92
Bonneville Power Administration 6 248.33 2 1 3 50.00% $17,405.00 $2,900.83
Chicago Operations Office 0 0 0 0 0 0.00% $0.00 $0.00
EM Consolidated Business Center 1 280 0 1 1 100.00% $4,500.00 $4,500.00
Golden Field Office 0 0 0 0 0 0.00% $0.00 $0.00
Headquarters 7 60 7 0 7 100.00% $37,140.00 $5,305.71
Idaho Operations Office 0 0 0 0 0 0.00% $0.00 $0.00
National Energy Technology Lab 1 90 1 0 1 100.00% $5,800.00 $5,800.00
NNSA Service Center 12 297.92 3 3 6 50.00% $11,370.90 $947.58
Oak Ridge Operations 0 0 0 0 0 0.00% $0.00 $0.00
OSTI 0 0 0 0 0 0.00% $0.00 $0.00
Richland Operations Office 1 244 0 0 0 0.00% $4,875.00 $4,875.00
Savannah River Operations 0 0 0 0 0 0.00% $0.00 $0.00
Southeastern Power Administration 0 0 0 0 0 0.00% $0.00 $0.00
Southwestern Power Administration 4 170 4 0 4 100.00% $13,454.00 $3,363.50
Strategic Petroleum Reserve 0 0 0 0 0 0.00% $0.00 $0.00
Western Area Power Administration 5 109.8 5 0 5 100.00% $12,974.00 $2,594.80
Department of Health and Human Services Total 215 197.5 139 32 171 79.53% $970,012.59 $4,511.69
Administration for Children and Families 17 189.24 13 3 16 94.12% $73,134.00 $4,302.00
Agency for Healthcare Research and Quality 1 340 0 1 1 100.00% $579.00 $579.00
Centers for Disease Control and Prevention 24 225.96 11 5 16 66.67% $75,615.00 $3,150.63
Centers for Medicare & Medicaid Services 16 132.81 16 0 16 100.00% $62,811.17 $3,925.70
Food and Drug Administration 18 157.11 16 2 18 100.00% $158,697.00 $8,816.50
Health Resources and Services Administration 7 170.86 3 2 5 71.43% $26,902.00 $3,843.14
Indian Health Service 38 216.87 27 2 29 76.32% $94,124.00 $2,476.95
National Institutes of Health 43 202.65 23 9 32 74.42% $207,695.00 $4,830.12
Office of the Secretary of Health and Human Services 28 177.71 17 3 20 71.43% $90,713.99 $3,239.79
Program Support Center 10 279.3 5 1 6 60.00% $30,733.00 $3,073.30
Substance Abuse & Mental Health Services Admin 13 200.77 8 4 12 92.31% $52,784.43 $4,060.34
Department of Homeland Security Total 861 217.14 428 133 561 65.16% $3,697,662.43 $4,294.61
DHS Headquarters 6 241.67 3 3 6 100.00% $32,638.00 $5,439.67
Federal Emergency Management Agency 109 377.66 8 4 12 11.01% $508,246.00 $4,662.81
Federal Law Enforcement Training Center 6 409.5 0 0 0 0.00% $26,127.02 $4,354.50
Transportation Security Administration 240 220.91 72 29 101 42.08% $767,775.00 $3,199.06
U.S. Citizenship and Immigration Services 77 151.09 57 15 72 93.51% $339,301.41 $4,406.51
U.S. Coast Guard 49 248.71 6 41 47 95.92% $163,081.00 $3,328.18
U.S. Customs and Border Protection 215 142.17 192 18 210 97.67% $1,211,808.00 $5,636.32
U.S. Immigration and Customs Enforcement 146 203.67 90 18 108 73.97% $533,122.00 $3,651.52
U.S. Secret Service 13 364.77 0 5 5 38.46% $115,564.00 $8,889.54
Department of Justice Total 597 252.18 234 100 334 55.95% $2,532,737.26 $4,242.44
Alcohol, Tobacco, Firearms and Explosives 24 327.33 1 1 2 8.33% $101,863.00 $4,244.29
Bureau of Prisons 351 218.25 176 50 226 64.39% $1,101,359.64 $3,137.78
Drug Enforcement Administration 17 211.24 9 3 12 70.59% $54,246.82 $3,190.99
Executive Office for Immigration Review 3 243 0 0 0 0.00% $3,744.30 $1,248.10
Executive Office for U.S. Attorneys 28 383.89 2 1 3 10.71% $52,839.00 $1,887.11
Federal Bureau of Investigation 123 264.46 41 38 79 64.23% $1,060,371.38 $8,620.91
Office of Justice Programs 5 498.4 3 0 3 60.00% $8,285.26 $1,657.05
Offices, Boards, and Divisions 13 253.15 1 4 5 38.46% $54,083.72 $4,160.29
U.S. Marshals Service 33 385.15 1 3 4 12.12% $95,944.14 $2,907.40
Department of Labor Total 105 178.64 81 21 102 97.14% $235,491.14 $2,242.77
Bureau of Labor Statistics 2 173 1 1 2 100.00% $0.00 $0.00
Dept. of Labor (DM and others) 29 191.24 21 8 29 100.00% $0.00 $0.00
Employment and Training Administration 3 153.33 3 0 3 100.00% $0.00 $0.00
Employment Standards Administration 30 173.23 23 6 29 96.67% $0.00 $0.00
Mine Safety and Health Administration 16 189.63 11 4 15 93.75% $0.00 $0.00
Occupational Safety and Health Administration 25 166.96 22 2 24 96.00% $0.00 $0.00
Department of the Army Total 457 213.67 167 36 203 44.42% $2,994,458.46 $6,552.43
Eighth U.S. Army (KOREA) 0 0 0 0 0 0.00% $0.00 $0.00
Headquarters, Department of Army 37 270.65 6 1 7 18.92% $238,624.43 $6,449.31
U.S. Army Corps of Engineers 49 234.02 9 5 14 28.57% $313,860.83 $6,405.32
U.S. Army Europe 6 179.33 5 0 5 83.33% $58,567.00 $9,761.17
U.S. Army Forces Command 7 234.14 2 0 2 28.57% $40,816.83 $5,830.98
U.S. Army Installation Management Command 113 187.06 52 7 59 52.21% $788,552.63 $6,978.34
U.S. Army Intelligence and Security Command 8 239.88 3 0 3 37.50% $46,774.12 $5,846.77
U.S. Army Material Command 104 208.88 44 11 55 52.88% $647,500.91 $6,225.97
U.S. Army Medical Command 81 214.49 28 8 36 44.44% $519,548.01 $6,414.17
U.S. Army Network Enterprise Technology Command 1 224 0 0 0 0.00% $5,653.13 $5,653.13
U.S. Army Pacific (USARPAC) 1 196 0 0 0 0.00% $5,934.52 $5,934.52
U.S. Army Reserve Command 17 210.06 7 3 10 58.82% $111,154.08 $6,538.48
U.S. Army Space and Missile Defense Command 6 223.17 2 0 2 33.33% $32,248.54 $5,374.76
U.S. Army Special Operations Command (USASOC) 1 188 0 0 0 0.00% $7,359.59 $7,359.59
U.S. Army Test and Evaluation Command 4 252.75 2 0 2 50.00% $24,278.66 $6,069.67
U.S. Army Training and Doctrine Command 22 216.82 7 1 8 36.36% $153,585.18 $6,981.14
Department of the Interior Total 212 243.77 89 34 123 58.02% $659,521.65 $3,110.95
Bureau Of Indian Affairs 40 429.75 0 0 0 0.00% $115,399.00 $2,884.98
Bureau Of Land Management 32 180.19 23 6 29 90.63% $90,809.50 $2,837.80
Bureau Of Reclamation 24 178.63 14 3 17 70.83% $48,271.05 $2,011.29
Bureau Of Surface Mining 1 109 1 0 1 100.00% $3,122.00 $3,122.00
Fish And Wildlife Service 15 214.33 9 0 9 60.00% $58,822.50 $3,921.50
Geological Survey 10 216.9 2 4 6 60.00% $71,597.23 $7,159.72
Minerals Management Service 5 152.2 5 0 5 100.00% $22,300.00 $4,460.00
National Park Service 56 207.14 25 12 37 66.07% $169,044.23 $3,018.65
Office Of The Secretary 29 227 10 9 19 65.52% $80,156.14 $2,764.00
Department of the Navy Total 320 240.39 83 53 136 42.50% $2,921,600.00 $9,130.00
AAUSN 7 249.43 0 2 2 28.57% $63,910.00 $9,130.00
Bureau of Medicine & Surgery 14 259.93 3 1 4 28.57% $127,820.00 $9,130.00
Bureau of Naval Personnel 1 278 0 0 0 0.00% $9,130.00 $9,130.00
Chief Of Naval Operations 7 256.86 0 1 1 14.29% $63,910.00 $9,130.00
Commander Naval Installations 52 244.77 11 7 18 34.62% $474,760.00 $9,130.00
Commander Naval Reserve 0 0 0 0 0 0.00% $0.00 $0.00
Commander Pacific Fleet 35 265 7 8 15 42.86% $319,550.00 $9,130.00
Fleet Forces Command 31 197.81 15 7 22 70.97% $283,030.00 $9,130.00
Marine Corps HQ 44 234.32 10 7 17 38.64% $401,720.00 $9,130.00
Naval Air Systems Command 35 233.57 7 9 16 45.71% $319,550.00 $9,130.00
Naval Education & Training Command 3 199 2 0 2 66.67% $27,390.00 $9,130.00
Naval Sea Systems Command 30 252.57 11 0 11 36.67% $273,900.00 $9,130.00
Naval Special Warfare Command 2 156.5 1 1 2 100.00% $18,260.00 $9,130.00
Naval Supply Systems Command 26 218.38 8 6 14 53.85% $237,380.00 $9,130.00
Naval Systems Management Activity 0 0 0 0 0 0.00% $0.00 $0.00
Navy Facilities & Engineering 24 231.38 7 3 10 41.67% $219,120.00 $9,130.00
Office Of Naval Intelligence 3 309.67 0 1 1 33.33% $27,390.00 $9,130.00
Office Of Naval Research 0 0 0 0 0 0.00% $0.00 $0.00
SPAWAR 4 456.75 0 0 0 0.00% $36,520.00 $9,130.00
Strategic Systems Project Office 2 184.5 1 0 1 50.00% $18,260.00 $9,130.00
Department of the Treasury Total 357 251.87 119 100 219 61.34% $2,761,990.45 $7,736.67
Alcohol and Tobacco Tax and Trade Bureau 8 222.75 3 3 6 75.00% $0.00 $0.00
Bureau of Engraving and Printing 29 206.86 15 4 19 65.52% $0.00 $0.00
Bureau of the Public Debt 2 262 0 1 1 50.00% $0.00 $0.00
Departmental Offices 4 285 2 1 3 75.00% $0.00 $0.00
Financial Crimes Enforcement Network 0 0 0 0 0 0.00% $0.00 $0.00
Financial Management Service 11 266.82 4 4 8 72.73% $0.00 $0.00
Internal Revenue Service 250 255.94 78 70 148 59.20% $2,598,550.45 $10,394.20
Internal Revenue Service Office of the Chief Counsel 2 326 1 0 1 50.00% $0.00 $0.00
Office of the Comptroller of the Currency 8 246.5 3 5 8 100.00% $163,440.00 $20,430.00
Office of the Inspector General 0 0 0 0 0 0.00% $0.00 $0.00
Office of Thrift Supervision 1 197 0 1 1 100.00% $0.00 $0.00
Treasury Inspector General For Tax Administration 4 299.5 1 0 1 25.00% $0.00 $0.00
U. S. Mint 38 250.89 12 11 23 60.53% $0.00 $0.00
Department of Transportation Total 244 162.96 187 24 211 86.48% $1,091,717.92 $4,474.25
Federal Aviation Administration 207 158.18 162 17 179 86.47% $946,126.85 $4,570.66
Federal Highway Administration 14 198.43 7 4 11 78.57% $58,454.34 $4,175.31
Federal Motor Carrier Safety Administration 4 151.5 4 0 4 100.00% $14,477.39 $3,619.35
Federal Railroad Administrataion 0 0 0 0 0 0.00% $0.00 $0.00
Federal Transit Administration 3 146 3 0 3 100.00% $14,749.78 $4,916.59
Maritime Administration 4 161.5 3 1 4 100.00% $11,364.00 $2,841.00
National Highway Traffic Safty Administration 5 251.4 3 1 4 80.00% $17,318.39 $3,463.68
Office of Inspector General 1 93 1 0 1 100.00% $2,841.00 $2,841.00
Office of the Secretary 0 0 0 0 0 0.00% $0.00 $0.00
Pipeline and Hazardous Materials Safety Admin 2 294 0 1 1 50.00% $8,795.39 $4,397.70
Research and Inovative Technology Administration 4 153.5 4 0 4 100.00% $17,590.78 $4,397.70
St. Lawrence Development Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Department of Veterans Affairs Total 1,575 178.52 823 272 1,095 69.52% $5,161,890.50 $3,277.39
HQ and Others 54 173.19 29 10 39 72.22% $5,161,890.50 $95,590.56
NCA 8 178.63 5 1 6 75.00% $0.00 $0.00
Veterans Benefits Administration 108 180.42 55 13 68 62.96% $0.00 $0.00
Veterans Health Administration 1,405 178.58 734 248 982 69.89% $0.00 $0.00
General Services Administration Total 71 190.41 46 20 66 92.96% $208,600.49 $2,938.04
Central Office 16 176.06 10 6 16 100.00% $39,070.49 $2,441.91
National Capital Region 10 223.8 7 1 8 80.00% $28,589.00 $2,858.90
Region 1 4 156 4 0 4 100.00% $13,910.00 $3,477.50
Region 10 1 162 1 0 1 100.00% $1,900.00 $1,900.00
Region 2 6 140.17 6 0 6 100.00% $19,256.00 $3,209.33
Region 3 5 182.8 2 3 5 100.00% $12,139.92 $2,427.98
Region 4 7 253.14 1 5 6 85.71% $29,702.96 $4,243.28
Region 5 4 116.75 4 0 4 100.00% $13,580.12 $3,395.03
Region 6 7 259 2 3 5 71.43% $24,330.00 $3,475.71
Region 7 1 131 1 0 1 100.00% $2,975.00 $2,975.00
Region 8 1 122 1 0 1 100.00% $2,973.00 $2,973.00
Region 9 9 179.78 7 2 9 100.00% $20,174.00 $2,241.56
U.S. Postal Service Total 3,014 113.05 2,908 82 2,990 99.20% $4,541,324.02 $1,506.74
Capital Metro Area Operations 202 119.63 196 5 201 99.50% $305,688.31 $1,513.31
Eastern Area 400 111.58 385 13 398 99.50% $591,551.79 $1,478.88
Great Lakes Area 355 104.79 348 3 351 98.87% $525,646.24 $1,480.69
National Area 66 132.56 61 2 63 95.45% $102,407.37 $1,551.63
New York Metro Area 199 117.07 189 8 197 98.99% $305,312.71 $1,534.23
Northeast Area 152 116.5 149 2 151 99.34% $226,741.18 $1,491.72
Office of Inspector General 8 114.75 8 0 8 100.00% $11,147.95 $1,393.49
Pacific Area 425 112.53 409 12 421 99.06% $652,350.39 $1,534.94
Southeast Area 395 111.79 386 8 394 99.75% $598,210.27 $1,514.46
Southwest Area 450 112.36 438 11 449 99.78% $676,450.56 $1,503.22
Western Area 362 114.71 339 18 357 98.62% $545,817.25 $1,507.78