Defense Army and Air Force Exchange (AAFES)
FY 2010 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2010
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 267   60   327  
Settlements 28 10.5% 15 25% 43 13.2%
Withdrawals or No Complaints Filed 140 52.4% 32 53.3% 172 52.6%
Complaints Filed*         106 32.4%
Decision to File Complaint Pending at End of FY         6 1.8%
     *Includes only complaints filed in FY 2010 where counseling was also completed during FY 2010.
Agency Use of ADR for EEO Dispute Resolution in FY 2010
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 327 100% 18.4%
Complaint Closures 132 100% 22%
Bases Most Frequently Alleged in Filed Complaints
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Race (Black/African American) Disability (Physical)
Timeliness in FY 2010
Total # # Timely % Timely FY 2009 APD* FY 2010 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 327 253 77.4%        
All Investigations 44 29 65.9% 219 212 -3.2% 181
All Complaint Closures 132     336 270 -19.6% 360
Merit Decisions (no AJ) 11 9 81.8% 374 330 -11.8% 481
Dismissal Decisions (no AJ) 37     106 104 -1.9% 88
*APD =Average Processing Days
Outcomes of Complaints in FY 2010
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 112              
Total Closures 132              
Settlements 49 37.1%            
Withdrawals 14 10.6%            
Total Final Agency Actions 69 52.3% 48 69.6% 21 30.4% 0 65.6%
  Dismissals 37 53.6% 37 100% 0 0% 0 0%
  Merit Decisions 32 46.4% 11 34.4% 21 65.6% 0 0%
      Finding Discrimination 1 3.1% 0 0% 1 100% 0 0%
      Finding No Discrimination 31 96.9% 11 35.5% 20 64.5% 0 0%
Costs Associated With EEO Process FY 2010
  Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 1 $1,870 $1,870
  ADR Settlements w/ Monetary Benefits 1 $1,870 $1,870
Investigation Costs 44 $437,629 $9,946
Complaint Closures with Monetary Benefits 22 $227,257 $10,329
  ADR Settlements w/ Monetary Benefits 9 $34,937 $3,881