Defense Army and Air Force Exchange (AAFES)
FY 2010 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2010
Pre-Complaint Counseling Outcomes											Completed by EEO Counselor										Completed Using ADR											All Completed Counselings
Pre-Complaint Counseling Outcomes											#				%						#			%								#			%
Pre-Complaint Counselings:											267										60											327
Settlements											28				10.5%						15			25%								43			13.2%
Withdrawals or No Complaints Filed											140				52.4%						32			53.3%								172			52.6%
Complaints Filed*																																106			32.4%
Decision to File Complaint Pending at End of FY																																6			1.8%
*Includes only complaints filed in FY 2010 where counseling was also completed during FY 2010.

Agency Use of ADR for EEO Dispute Resolution in FY 2010
							Total Number													Offer Rate									Participation Rate
Pre-Complaint Counselings							327													100%									18.4%
Complaint Closures							132													100%									22%

Bases Most Frequently Alleged in Filed Complaints
				Top Basis 1													Top Basis 2												Top Basis 3
Bases of Alleged Discrimination				Reprisal													Race (Black/African American)												Disability (Physical)

Timeliness in FY 2010
												Total #					# Timely				% Timely			FY 2009 APD*				FY 2010 APD*					% Change			Govt Wide APD*
All Pre-Complaint Counselings (minus remands)												327					253				77.4%
All Investigations												44					29				65.9%			219				212					-3.2%			181
All Complaint Closures												132												336				270					-19.6%			360
Merit Decisions (no AJ)												11					9				81.8%			374				330					-11.8%			481
Dismissal Decisions (no AJ)												37												106				104					-1.9%			88
*APD =Average Processing Days

Outcomes of Complaints in FY 2010
					Complaint Closures								Final Agency Decision (no AJ Decision)									Final Order (AJ Decision Fully Implemented)								Final Order (AJ Decision Not Fully Implemented)
					#			%					#					%				#			%					#				%
Total Complaints Filed					112
Total Closures					132
Settlements					49			37.1%
Withdrawals					14			10.6%
Total Final Agency Actions					69			52.3%					48					69.6%				21			30.4%					0				65.6%
	Dismissals				37			53.6%					37					100%				0			0%					0				0%
	Merit Decisions				32			46.4%					11					34.4%				21			65.6%					0				0%
			Finding Discrimination		1			3.1%					0					0%				1			100%					0				0%
			Finding No Discrimination		31			96.9%					11					35.5%				20			64.5%					0				0%

Costs Associated With EEO Process FY 2010
										Total #						Total Amount											Average Amount
Pre-Complaint Settlements w/ Monetary Benefits										1						$1,870											$1,870
		ADR Settlement s w/ Monetary Benefits								1						$1,870											$1,870
Investigation Costs										44						$437,629											$9,946
Complaint Closures with Monetary Benefits										22						$227,257											$10,329
		ADR Settlements w/ Monetary Benefits								9						$34,937											$3,881