Department of Homeland Security (DHS)
FY 2010 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2010
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 1,110   738   1,848  
Settlements 18 1.6% 85 11.5% 103 5.6%
Withdrawals or No Complaints Filed 315 28.4% 254 34.4% 569 30.8%
Complaints Filed*         1,100 59.5%
Decision to File Complaint Pending at End of FY         76 4.1%
     *Includes only complaints filed in FY 2010 where counseling was also completed during FY 2010.
Agency Use of ADR for EEO Dispute Resolution in FY 2010
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 1,848 68.7% 39.9%
Complaint Closures 1,697 17.3% 3.2%
Bases Most Frequently Alleged in Filed Complaints
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Sex (Female)
Timeliness in FY 2010
Total # # Timely % Timely FY 2009 APD* FY 2010 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 1,846 1,495 81%        
All Investigations 939 566 60.3% 217 213 -1.8% 181
All Complaint Closures 1,697     627 653 4.1% 360
Merit Decisions (no AJ) 507 17 3.4% 847 1,113 31.4% 481
Dismissal Decisions (no AJ) 546     241 332 37.8% 88
*APD =Average Processing Days
Outcomes of Complaints in FY 2010
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 1,185              
Total Closures 1,697              
Settlements 272 16%            
Withdrawals 92 5.4%            
Total Final Agency Actions 1,333 78.6% 1,053 79% 268 20.1% 12 33.5%
  Dismissals 552 41.4% 546 98.9% 6 1.1% 0 0%
  Merit Decisions 781 58.6% 507 64.9% 262 33.5% 12 1.5%
      Finding Discrimination 17 2.2% 1 5.9% 5 29.4% 11 64.7%
      Finding No Discrimination 764 97.8% 506 66.2% 257 33.6% 1 0.1%
Costs Associated With EEO Process FY 2010
  Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 15 $248,932 $16,595
  ADR Settlements w/ Monetary Benefits 13 $246,376 $18,952
Investigation Costs 939 $3,764,310 $4,008
Complaint Closures with Monetary Benefits 159 $4,045,971 $25,446
  ADR Settlements w/ Monetary Benefits 12 $246,100 $20,508