General Services Administration (GSA)
FY 2010 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2010
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 117   68   185  
Settlements 2 1.7% 8 11.8% 10 5.4%
Withdrawals or No Complaints Filed 34 29.1% 23 33.8% 57 30.8%
Complaints Filed*         116 62.7%
Decision to File Complaint Pending at End of FY         2 1.1%
     *Includes only complaints filed in FY 2010 where counseling was also completed during FY 2010.
Agency Use of ADR for EEO Dispute Resolution in FY 2010
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 185 94.1% 36.8%
Complaint Closures 107 7.5% 5.6%
Bases Most Frequently Alleged in Filed Complaints
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Sex (Female)
Timeliness in FY 2010
Total # # Timely % Timely FY 2009 APD* FY 2010 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 185 176 95.1%        
All Investigations 95 83 87.4% 190 201 5.8% 181
All Complaint Closures 107     386 309 -19.9% 360
Merit Decisions (no AJ) 33 33 100% 551 327 -40.7% 481
Dismissal Decisions (no AJ) 29     77 43 -44.2% 88
*APD =Average Processing Days
Outcomes of Complaints in FY 2010
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 124              
Total Closures 107              
Settlements 22 20.6%            
Withdrawals 7 6.5%            
Total Final Agency Actions 78 72.9% 62 79.5% 16 20.5% 0 32.7%
  Dismissals 29 37.2% 29 100% 0 0% 0 0%
  Merit Decisions 49 62.8% 33 67.3% 16 32.7% 0 0%
      Finding Discrimination 1 2% 0 0% 1 100% 0 0%
      Finding No Discrimination 48 98% 33 68.8% 15 31.3% 0 0%
Costs Associated With EEO Process FY 2010
  Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 1 $618 $618
  ADR Settlements w/ Monetary Benefits 1 $618 $618
Investigation Costs 95 $278,228 $2,928
Complaint Closures with Monetary Benefits 27 $637,651 $23,616
  ADR Settlements w/ Monetary Benefits 0 $0 $0