General Services Administration (GSA)
FY 2010 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2010
Pre-Complaint Counseling Outcomes											Completed by EEO Counselor										Completed Using ADR											All Completed Counselings
Pre-Complaint Counseling Outcomes											#				%						#			%								#			%
Pre-Complaint Counselings:											117										68											185
Settlements											2				1.7%						8			11.8%								10			5.4%
Withdrawals or No Complaints Filed											34				29.1%						23			33.8%								57			30.8%
Complaints Filed*																																116			62.7%
Decision to File Complaint Pending at End of FY																																2			1.1%
*Includes only complaints filed in FY 2010 where counseling was also completed during FY 2010.

Agency Use of ADR for EEO Dispute Resolution in FY 2010
							Total Number													Offer Rate									Participation Rate
Pre-Complaint Counselings							185													94.1%									36.8%
Complaint Closures							107													7.5%									5.6%

Bases Most Frequently Alleged in Filed Complaints
				Top Basis 1													Top Basis 2												Top Basis 3
Bases of Alleged Discrimination				Reprisal													Age												Sex (Female)

Timeliness in FY 2010
												Total #					# Timely				% Timely			FY 2009 APD*				FY 2010 APD*					% Change			Govt Wide APD*
All Pre-Complaint Counselings (minus remands)												185					176				95.1%
All Investigations												95					83				87.4%			190				201					5.8%			181
All Complaint Closures												107												386				309					-19.9%			360
Merit Decisions (no AJ)												33					33				100%			551				327					-40.7%			481
Dismissal Decisions (no AJ)												29												77				43					-44.2%			88
*APD =Average Processing Days

Outcomes of Complaints in FY 2010
					Complaint Closures								Final Agency Decision (no AJ Decision)									Final Order (AJ Decision Fully Implemented)								Final Order (AJ Decision Not Fully Implemented)
					#			%					#					%				#			%					#				%
Total Complaints Filed					124
Total Closures					107
Settlements					22			20.6%
Withdrawals					7			6.5%
Total Final Agency Actions					78			72.9%					62					79.5%				16			20.5%					0				32.7%
	Dismissals				29			37.2%					29					100%				0			0%					0				0%
	Merit Decisions				49			62.8%					33					67.3%				16			32.7%					0				0%
			Finding Discrimination		1			2%					0					0%				1			100%					0				0%
			Finding No Discrimination		48			98%					33					68.8%				15			31.3%					0				0%

Costs Associated With EEO Process FY 2010
										Total #						Total Amount											Average Amount
Pre-Complaint Settlements w/ Monetary Benefits										1						$618											$618
		ADR Settlement s w/ Monetary Benefits								1						$618											$618
Investigation Costs										95						$278,228											$2,928
Complaint Closures with Monetary Benefits										27						$637,651											$23,616
		ADR Settlements w/ Monetary Benefits								0						$0											$0