Small Business Administration (SBA)
FY 2010 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2010
Pre-Complaint Counseling Outcomes											Completed by EEO Counselor										Completed Using ADR											All Completed Counselings
Pre-Complaint Counseling Outcomes											#				%						#			%								#			%
Pre-Complaint Counselings:											66										3											69
Settlements											4				6.1%						1			33.3%								5			7.3%
Withdrawals or No Complaints Filed											16				24.2%						2			66.7%								18			26.1%
Complaints Filed*																																45			65.2%
Decision to File Complaint Pending at End of FY																																1			1.5%
*Includes only complaints filed in FY 2010 where counseling was also completed during FY 2010.

Agency Use of ADR for EEO Dispute Resolution in FY 2010
							Total Number													Offer Rate									Participation Rate
Pre-Complaint Counselings							69													55.1%									4.4%
Complaint Closures							45													6.7%									6.7%

Bases Most Frequently Alleged in Filed Complaints
				Top Basis 1													Top Basis 2												Top Basis 3
Bases of Alleged Discrimination				Reprisal													Sex (Female)												Age

Timeliness in FY 2010
												Total #					# Timely				% Timely			FY 2009 APD*				FY 2010 APD*					% Change			Govt Wide APD*
All Pre-Complaint Counselings (minus remands)												69					51				73.9%
All Investigations												28					27				96.4%			150				151					0.7%			181
All Complaint Closures												45												190				373					96.3%			360
Merit Decisions (no AJ)												13					7				53.9%			129				229					77.5%			481
Dismissal Decisions (no AJ)												9												0				29					NA%			88
*APD =Average Processing Days

Outcomes of Complaints in FY 2010
					Complaint Closures								Final Agency Decision (no AJ Decision)									Final Order (AJ Decision Fully Implemented)								Final Order (AJ Decision Not Fully Implemented)
					#			%					#					%				#			%					#				%
Total Complaints Filed					45
Total Closures					45
Settlements					8			17.8%
Withdrawals					3			6.7%
Total Final Agency Actions					34			75.6%					22					64.7%				12			35.3%					0				48%
	Dismissals				9			26.5%					9					100%				0			0%					0				0%
	Merit Decisions				25			73.5%					13					52%				12			48%					0				0%
			Finding Discrimination		0			NA%					0					NA%				0			NA%					0				NA%
			Finding No Discrimination		25			100%					13					52%				12			48%					0				0%

Costs Associated With EEO Process FY 2010
										Total #						Total Amount											Average Amount
Pre-Complaint Settlements w/ Monetary Benefits										0						$0											$0
		ADR Settlement s w/ Monetary Benefits								0						$0											$0
Investigation Costs										28						$106,311											$3,796
Complaint Closures with Monetary Benefits										11						$324,500											$29,500
		ADR Settlements w/ Monetary Benefits								0						$0											$0