Social Security Administration (SSA)
FY 2010 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2010
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 535   437   972  
Settlements 6 1.1% 72 16.5% 78 8%
Withdrawals or No Complaints Filed 196 36.6% 130 29.8% 326 33.5%
Complaints Filed*         536 55.1%
Decision to File Complaint Pending at End of FY         32 3.3%
     *Includes only complaints filed in FY 2010 where counseling was also completed during FY 2010.
Agency Use of ADR for EEO Dispute Resolution in FY 2010
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 972 86.9% 45%
Complaint Closures 530 79.1% 17.6%
Bases Most Frequently Alleged in Filed Complaints
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Race (Black/African American)
Timeliness in FY 2010
Total # # Timely % Timely FY 2009 APD* FY 2010 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 972 896 92.2%        
All Investigations 482 399 82.8% 259 175 -32.4% 181
All Complaint Closures 530     448 444 -0.9% 360
Merit Decisions (no AJ) 256 107 41.8% 487 461 -5.3% 481
Dismissal Decisions (no AJ) 76     115 58 -49.6% 88
*APD =Average Processing Days
Outcomes of Complaints in FY 2010
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 562              
Total Closures 530              
Settlements 59 11.1%            
Withdrawals 38 7.2%            
Total Final Agency Actions 433 81.7% 332 76.7% 98 22.6% 3 25.8%
  Dismissals 84 19.4% 76 90.5% 8 9.5% 0 0%
  Merit Decisions 349 80.6% 256 73.4% 90 25.8% 3 0.9%
      Finding Discrimination 6 1.7% 0 0% 3 50% 3 50%
      Finding No Discrimination 343 98.3% 256 74.6% 87 25.4% 0 0%
Costs Associated With EEO Process FY 2010
  Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 5 $3,642 $728
  ADR Settlements w/ Monetary Benefits 5 $3,642 $728
Investigation Costs 482 $1,658,369 $3,440
Complaint Closures with Monetary Benefits 39 $306,420 $7,856
  ADR Settlements w/ Monetary Benefits 2 $7,500 $3,750