Social Security Administration (SSA)
FY 2010 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2010
Pre-Complaint Counseling Outcomes											Completed by EEO Counselor										Completed Using ADR												All Completed Counselings
Pre-Complaint Counseling Outcomes											#				%						#			%									#			%
Pre-Complaint Counselings:											535										437												972
Settlements											6				1.1%						72			16.5%									78			8%
Withdrawals or No Complaints Filed											196				36.6%						130			29.8%									326			33.5%
Complaints Filed*																																	536			55.1%
Decision to File Complaint Pending at End of FY																																	32			3.3%
*Includes only complaints filed in FY 2010 where counseling was also completed during FY 2010.

Agency Use of ADR for EEO Dispute Resolution in FY 2010
							Total Number													Offer Rate										Participation Rate
Pre-Complaint Counselings							972													86.9%										45%
Complaint Closures							530													79.1%										17.6%

Bases Most Frequently Alleged in Filed Complaints
				Top Basis 1											Top Basis 2												Top Basis 3
Bases of Alleged Discrimination				Reprisal											Age												Race (Black/African American)

Timeliness in FY 2010
												Total #					# Timely				% Timely			FY 2009 APD*					FY 2010 APD*					% Change			Govt Wide APD*
All Pre-Complaint Counselings (minus remands)												972					896				92.2%
All Investigations												482					399				82.8%			259					175					-32.4%			181
All Complaint Closures												530												448					444					-0.9%			360
Merit Decisions (no AJ)												256					107				41.8%			487					461					-5.3%			481
Dismissal Decisions (no AJ)												76												115					58					-49.6%			88
*APD =Average Processing Days

Outcomes of Complaints in FY 2010
					Complaint Closures								Final Agency Decision (no AJ Decision)									Final Order (AJ Decision Fully Implemented)									Final Order (AJ Decision Not Fully Implemented)
					#			%					#					%				#			%						#				%
Total Complaints Filed					562
Total Closures					530
Settlements					59			11.1%
Withdrawals					38			7.2%
Total Final Agency Actions					433			81.7%					332					76.7%				98			22.6%						3				25.8%
	Dismissals				84			19.4%					76					90.5%				8			9.5%						0				0%
	Merit Decisions				349			80.6%					256					73.4%				90			25.8%						3				0.9%
			Finding Discrimination		6			1.7%					0					0%				3			50%						3				50%
			Finding No Discrimination		343			98.3%					256					74.6%				87			25.4%						0				0%

Costs Associated With EEO Process FY 2010
										Total #						Total Amount												Average Amount
Pre-Complaint Settlements w/ Monetary Benefits										5						$3,642												$728
		ADR Settlement s w/ Monetary Benefits								5						$3,642												$728
Investigation Costs										482						$1,658,369												$3,440
Complaint Closures with Monetary Benefits										39						$306,420												$7,856
		ADR Settlements w/ Monetary Benefits								2						$7,500												$3,750