U.S. Postal Service (USPS)
FY 2010 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2010
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 5,111   11,189   16,300  
Settlements 645 12.6% 3,469 31% 4,114 25.2%
Withdrawals or No Complaints Filed 1,455 28.5% 5,047 45.1% 6,502 39.9%
Complaints Filed*         5,285 32.4%
Decision to File Complaint Pending at End of FY         399 2.5%
     *Includes only complaints filed in FY 2010 where counseling was also completed during FY 2010.
Agency Use of ADR for EEO Dispute Resolution in FY 2010
  Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 16,300 82.9% 68.6%
Complaint Closures 5,665 3.1% 3.1%
Bases Most Frequently Alleged in Filed Complaints
  Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Disability (Physical) Age
Timeliness in FY 2010
      Total #   # Timely   % Timely FY 2009 APD* FY 2010 APD*   % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 16,278 16,170 99.3%        
All Investigations 3,197 3,165 99% 113 118 4.4% 181
All Complaint Closures 5,665     243 247 1.6% 360
Merit Decisions (no AJ) 1,232 1,194 96.9% 266 262 -1.5% 481
Dismissal Decisions (no AJ) 2,376     35 33 -5.7% 88
*APD =Average Processing Days
Outcomes of Complaints in FY 2010
  Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 5,490              
Total Closures 5,665              
Settlements 654 11.5%            
Withdrawals 311 5.5%            
Total Final Agency Actions 4,700 83% 3,608 76.8% 1,073 22.8% 19 45.7%
  Dismissals 2,398

51%

2,376 99.1% 22 0.9% 0 0%
  Merit Decisions 2,302

49%

1,232 53.5% 1,051 45.7% 19 0.8%
  Finding Discrimination 75

3.3%

0 0% 56 74.7% 19 25.3%
  Finding No Discrimination 2,227 96.7% 1,232 55.3% 995 44.7% 0 0%
Costs Associated With EEO Process FY 2010
  Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 302 $545,551 $1,806
  ADR Settlements w/ Monetary Benefits 196 $289,621 $1,477
Investigation Costs 3,197 $4,770,669 $1,492
Complaint Closures with Monetary Benefits 587 $6,568,197 $11,189
  ADR Settlements w/ Monetary Benefits 88 $79,503 $903