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| Agency or Department | Total Complaint Closures | Number Closures by Settlement | % Settlements | Number Closures by Withdrawal | % Withdrawals | Number Dismissal Closures | % Dismissals | Number Merit Complaint Closures | % Merit Complaint Closures |
|---|---|---|---|---|---|---|---|---|---|
| Advisory Council on Historic Preservation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| African Development Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Agency for International Development | 4 | 2 | 50.00% | 0 | 0.00% | 0 | 0.00% | 2 | 50.00% |
| American Battle Monuments Commission | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% |
| Appalachian Regional Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Architectural& Transportation Barriers Compliance Bd | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Arctic Research Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Armed Forces Retirement Home | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Barry Goldwater Scholarship and Excellence in Education Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Broadcasting Board of Governors | 25 | 7 | 28.00% | 1 | 4.00% | 4 | 16.00% | 13 | 52.00% |
| Central Intelligence Agency | 16 | 2 | 12.50% | 2 | 12.50% | 7 | 43.75% | 5 | 31.25% |
| Chemical Safety and Hazard Investigation Board | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Christopher Columbus Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission of Fine Arts | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission on Civil Rights | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Committee for Purchase from People Who Are Blind or Severely Disabled | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Commodity Futures Trading Commission | 4 | 1 | 25.00% | 1 | 25.00% | 0 | 0.00% | 2 | 50.00% |
| Consumer Product Safety Commission | 5 | 2 | 40.00% | 0 | 0.00% | 1 | 20.00% | 2 | 40.00% |
| Corporation for National and Community Service | 3 | 1 | 33.33% | 0 | 0.00% | 0 | 0.00% | 2 | 66.67% |
| Court Services & Offender Supervision Agency for DC | 8 | 4 | 50.00% | 0 | 0.00% | 0 | 0.00% | 4 | 50.00% |
| Defense Army and Air Force Exchange | 132 | 49 | 37.12% | 14 | 10.61% | 37 | 28.03% | 32 | 24.24% |
| Defense Commissary Agency | 80 | 20 | 25.00% | 14 | 17.50% | 20 | 25.00% | 26 | 32.50% |
| Defense Contract Audit Agency | 19 | 6 | 31.58% | 8 | 42.11% | 1 | 5.26% | 4 | 21.05% |
| Defense Contract Management Agency | 42 | 8 | 19.05% | 10 | 23.81% | 13 | 30.95% | 11 | 26.19% |
| Defense Finance and Accounting Service | 56 | 17 | 30.36% | 5 | 8.93% | 12 | 21.43% | 22 | 39.29% |
| Defense Human Resources Activity | 3 | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 0 | 0.00% |
| Defense Information Systems Agency | 9 | 2 | 22.22% | 2 | 22.22% | 1 | 11.11% | 4 | 44.44% |
| Defense Intelligence Agency | 40 | 7 | 17.50% | 7 | 17.50% | 14 | 35.00% | 12 | 30.00% |
| Defense Logistics Agency | 88 | 34 | 38.64% | 10 | 11.36% | 15 | 17.05% | 29 | 32.95% |
| Defense Media Activity | 5 | 0 | 0.00% | 0 | 0.00% | 3 | 60.00% | 2 | 40.00% |
| Defense Missile Defense Agency | 2 | 0 | 0.00% | 0 | 0.00% | 2 | 100.00% | 0 | 0.00% |
| Defense National Geospatial-Intelligence Agency | 29 | 14 | 48.28% | 1 | 3.45% | 4 | 13.79% | 10 | 34.48% |
| Defense National Guard Bureau | 11 | 2 | 18.18% | 5 | 45.45% | 3 | 27.27% | 1 | 9.09% |
| Defense National Security Agency | 40 | 10 | 25.00% | 6 | 15.00% | 6 | 15.00% | 18 | 45.00% |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Office of the Inspector General | 5 | 1 | 20.00% | 1 | 20.00% | 2 | 40.00% | 1 | 20.00% |
| Defense Office of the Sec. - Wash. Hqtrs. Services | 32 | 11 | 34.38% | 4 | 12.50% | 4 | 12.50% | 13 | 40.63% |
| Defense Security Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Technical Information Center | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Threat Reduction Agency | 6 | 0 | 0.00% | 1 | 16.67% | 0 | 0.00% | 5 | 83.33% |
| Defense TRICARE Management Activity | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Uniformed Services University | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Department of Agriculture | 540 | 206 | 38.15% | 32 | 5.93% | 60 | 11.11% | 242 | 44.81% |
| Department of Commerce | 503 | 109 | 21.67% | 21 | 4.17% | 240 | 47.71% | 133 | 26.44% |
| Department of Defense Education Activity | 44 | 9 | 20.45% | 3 | 6.82% | 13 | 29.55% | 19 | 43.18% |
| Department of Education | 62 | 19 | 30.65% | 5 | 8.06% | 2 | 3.23% | 36 | 58.06% |
| Department of Energy | 59 | 27 | 45.76% | 3 | 5.08% | 7 | 11.86% | 22 | 37.29% |
| Department of Health and Human Services | 338 | 99 | 29.29% | 53 | 15.68% | 74 | 21.89% | 112 | 33.14% |
| Department of Homeland Security | 1,697 | 272 | 16.03% | 92 | 5.42% | 552 | 32.53% | 781 | 46.02% |
| Department of Housing and Urban Development | 105 | 30 | 28.57% | 6 | 5.71% | 11 | 10.48% | 58 | 55.24% |
| Department of Justice | 638 | 109 | 17.08% | 89 | 13.95% | 146 | 22.88% | 294 | 46.08% |
| Department of Labor | 113 | 24 | 21.24% | 13 | 11.50% | 18 | 15.93% | 58 | 51.33% |
| Department of State | 94 | 12 | 12.77% | 1 | 1.06% | 35 | 37.23% | 46 | 48.94% |
| Department of the Air Force | 458 | 147 | 32.10% | 52 | 11.35% | 85 | 18.56% | 174 | 37.99% |
| Department of the Army | 1,301 | 540 | 41.51% | 149 | 11.45% | 265 | 20.37% | 347 | 26.67% |
| Department of the Interior | 236 | 87 | 36.86% | 19 | 8.05% | 30 | 12.71% | 100 | 42.37% |
| Department of the Navy | 649 | 212 | 32.67% | 67 | 10.32% | 159 | 24.50% | 211 | 32.51% |
| Department of the Treasury | 449 | 111 | 24.72% | 34 | 7.57% | 55 | 12.25% | 249 | 55.46% |
| Department of Transportation | 338 | 72 | 21.30% | 19 | 5.62% | 88 | 26.04% | 159 | 47.04% |
| Department of Veterans Affairs | 2,028 | 467 | 23.03% | 217 | 10.70% | 467 | 23.03% | 877 | 43.24% |
| Election Assistance Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Environmental Protection Agency | 78 | 21 | 26.92% | 2 | 2.56% | 11 | 14.10% | 44 | 56.41% |
| Equal Employment Opportunity Commission | 45 | 18 | 40.00% | 1 | 2.22% | 3 | 6.67% | 23 | 51.11% |
| Export-Import Bank of the US | 1 | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit Administration | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit System Insurance Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Communications Commission | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% |
| Federal Deposit Insurance Corporation | 22 | 3 | 13.64% | 5 | 22.73% | 5 | 22.73% | 9 | 40.91% |
| Federal Election Commission | 3 | 2 | 66.67% | 0 | 0.00% | 0 | 0.00% | 1 | 33.33% |
| Federal Energy Regulatory Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Financial Institutions Examination Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Federal Housing Finance Agency | 9 | 9 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Labor Relations Authority | 1 | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Federal Maritime Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mine Safety and Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Trade Commission | 2 | 0 | 0.00% | 0 | 0.00% | 2 | 100.00% | 0 | 0.00% |
| General Services Administration | 107 | 22 | 20.56% | 7 | 6.54% | 29 | 27.10% | 49 | 45.79% |
| Government Printing Office | 48 | 9 | 18.75% | 0 | 0.00% | 21 | 43.75% | 18 | 37.50% |
| Harry S. Truman Scholarship Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 1 | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Institute of Museum and Library Services | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Inter-American Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| International Boundary and Water Commission | 5 | 1 | 20.00% | 0 | 0.00% | 2 | 40.00% | 2 | 40.00% |
| International Joint Commission: US & Canada | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| International Trade Commission | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% |
| James Madison Memorial Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Japan-United States Friendship Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Marine Mammal Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Merit Systems Protection Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Millennium Challenge Corporation | 3 | 3 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Morris K. Udall & Stuart L. Udall Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Aeronautics and Space Administration | 50 | 15 | 30.00% | 3 | 6.00% | 13 | 26.00% | 19 | 38.00% |
| National Archives and Records Administration | 17 | 3 | 17.65% | 1 | 5.88% | 7 | 41.18% | 6 | 35.29% |
| National Capital Planning Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Council on Disability | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Credit Union Administration | 4 | 3 | 75.00% | 0 | 0.00% | 1 | 25.00% | 0 | 0.00% |
| National Endowment for the Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Foundation on the Arts and the Humanities | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Gallery of Art | 4 | 0 | 0.00% | 1 | 25.00% | 0 | 0.00% | 3 | 75.00% |
| National Indian Gaming Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Labor Relations Board | 6 | 2 | 33.33% | 2 | 33.33% | 1 | 16.67% | 1 | 16.67% |
| National Mediation Board | 2 | 2 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Reconnaissance Office | 4 | 0 | 0.00% | 3 | 75.00% | 1 | 25.00% | 0 | 0.00% |
| National Science Foundation | 4 | 1 | 25.00% | 0 | 0.00% | 1 | 25.00% | 2 | 50.00% |
| National Transportation Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Navajo and Hopi Indian Relocation Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Nuclear Regulatory Commission | 9 | 5 | 55.56% | 0 | 0.00% | 2 | 22.22% | 2 | 22.22% |
| Nuclear Waste Technical Review Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Occupational Safety and Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Government Ethics | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Personnel Management | 36 | 2 | 5.56% | 6 | 16.67% | 15 | 41.67% | 13 | 36.11% |
| Office of Special Counsel | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of the Director of National Intelligence | 3 | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | 0 | 0.00% |
| Overseas Private Investment Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Peace Corps | 1 | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Pension Benefit Guaranty Corporation | 18 | 7 | 38.89% | 0 | 0.00% | 6 | 33.33% | 5 | 27.78% |
| Postal Regulatory Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Presidio Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Railroad Retirement Board | 5 | 1 | 20.00% | 2 | 40.00% | 0 | 0.00% | 2 | 40.00% |
| Securities and Exchange Commission | 16 | 2 | 12.50% | 1 | 6.25% | 9 | 56.25% | 4 | 25.00% |
| Selective Service System | 11 | 11 | 100.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Small Business Administration | 45 | 8 | 17.78% | 3 | 6.67% | 9 | 20.00% | 25 | 55.56% |
| Smithsonian Institution | 13 | 1 | 7.69% | 0 | 0.00% | 2 | 15.38% | 10 | 76.92% |
| Social Security Administration | 530 | 59 | 11.13% | 38 | 7.17% | 84 | 15.85% | 349 | 65.85% |
| Tennessee Valley Authority | 36 | 3 | 8.33% | 2 | 5.56% | 9 | 25.00% | 22 | 61.11% |
| Trade and Development Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| U.S. Postal Service | 5,665 | 654 | 11.54% | 311 | 5.49% | 2,398 | 42.33% | 2,302 | 40.64% |
| U.S. Tax Court | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Utah Reclamation Mitigation & Conservation Comm. | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Valles Caldera Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Cabinet Level Subtotal | 15,916 | 3,388 | 21.29% | 1,275 | 8.01% | 4,843 | 30.43% | 6,410 | 40.27% |
| Midsize Agencies Subtotal | 917 | 134 | 14.61% | 66 | 7.20% | 177 | 19.30% | 540 | 58.89% |
| Small Agencies Subtotal | 288 | 99 | 34.38% | 16 | 5.56% | 71 | 24.65% | 102 | 35.42% |
| Micro Agencies Subtotal | 3 | 2 | 66.67% | 0 | 0.00% | 0 | 0.00% | 1 | 33.33% |
| Government-wide | 17,124 | 3,623 | 21.16% | 1,357 | 7.92% | 5,091 | 29.73% | 7,053 | 41.19% |
| NRF = No Report Filed | |||||||||