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Table B-11a
FY 2010 Types of Complaints Closures - Sub-Component Data
Agency or Department Total Complaint  Closures Number Closures by Settlement %  Settlements Number Closures by Withdrawal %  Withdrawals Number  Dismissal Closures %  Dismissals Number Merit Complaint Closures % Merit Complaint Closures
DLA Aviation 15 6 40.00% 2 13.33% 5 33.33% 2 13.33%
DLA Disposition Services 6 2 33.33% 0 0.00% 0 0.00% 4 66.67%
DLA Distribution 40 15 37.50% 2 5.00% 7 17.50% 16 40.00%
DLA Headquarters Operations Division 10 4 40.00% 1 10.00% 2 20.00% 3 30.00%
DLA Land and Maritime 10 2 20.00% 4 40.00% 0 0.00% 4 40.00%
DLA Logistics Information Service 2 0 0.00% 1 50.00% 1 50.00% 0 0.00%
DLA Troop Support 5 5 100.00% 0 0.00% 0 0.00% 0 0.00%
Defense Logistics Agency Wide 88 34 38.64% 10 11.36% 15 17.05% 29 32.95%
                   
                   
Alabama National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Alaska National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arizona National Guard 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Arkansas National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
California National Guard 2 1 50.00% 1 50.00% 0 0.00% 0 0.00%
Colorado National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Connecticut National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DC National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Delaware National Guard 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Florida National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Georgia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Hawaii National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Idaho National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Illinois National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Indiana National Guard 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Iowa National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Kansas National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Kentucky National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Louisiana National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Maine National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Maryland National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Massachusetts National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Michigan National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Minnesota National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Mississippi National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Missouri National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Montana National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Nebraska National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nevada National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New Hamphire National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New Jersey National Guard 2 0 0.00% 1 50.00% 1 50.00% 0 0.00%
New Mexico National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New York National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
North Carolina National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
North Dakota National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Ohio National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Oklahoma National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Oregon National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Pennsylvania National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Puerto Rico National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Rhode Island National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
South Carolina National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
South Dakota National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Tennessee National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Texas National Guard 2 0 0.00% 2 100.00% 0 0.00% 0 0.00%
Utah National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Vermont National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Virgin Islands National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Virginia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Washington State National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
West Virginia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Wisconsin National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Wyoming National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense National Guard Bureau Wide 11 2 18.18% 5 45.45% 3 27.27% 1 9.09%
                   
                   
Agricultural Marketing Service 17 6 35.29% 0 0.00% 4 23.53% 7 41.18%
Agricultural Research Service 23 13 56.52% 1 4.35% 2 8.70% 7 30.43%
Agriculture Headquarters 14 9 64.29% 0 0.00% 1 7.14% 4 28.57%
Animal and Plant Health Inspection Service 63 21 33.33% 1 1.59% 14 22.22% 27 42.86%
Economic Research Service 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Farm Service Agency 32 9 28.13% 2 6.25% 5 15.63% 16 50.00%
Food and Nutrition Service 7 4 57.14% 0 0.00% 1 14.29% 2 28.57%
Food Safety And Inspection Service 81 36 44.44% 10 12.35% 7 8.64% 28 34.57%
Foreign Agricultural Service 13 5 38.46% 2 15.38% 1 7.69% 5 38.46%
Forest Service 127 52 40.94% 6 4.72% 11 8.66% 58 45.67%
Grain Inspection, Packers & Stockyards Admin. 8 2 25.00% 1 12.50% 0 0.00% 5 62.50%
National Agricultural Statistics Service 3 3 100.00% 0 0.00% 0 0.00% 0 0.00%
National Appeals Division 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Institute of Food and Agriculture 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Natural Resources Conservation Service 41 12 29.27% 1 2.44% 5 12.20% 23 56.10%
Office Of The Chief Financial Officer 30 12 40.00% 1 3.33% 5 16.67% 12 40.00%
Risk Management Agency 6 4 66.67% 1 16.67% 0 0.00% 1 16.67%
Rural Development 69 14 20.29% 5 7.25% 4 5.80% 46 66.67%
USDA - Office Of Inspector General 6 4 66.67% 1 16.67% 0 0.00% 1 16.67%
Department of Agriculture Wide 540 206 38.15% 32 5.93% 60 11.11% 242 44.81%
                   
                   
All Other Commerce Bureaus 20 10 50.00% 1 5.00% 3 15.00% 6 30.00%
Bureau of the Census 69 20 28.99% 7 10.14% 17 24.64% 25 36.23%
Decennial Census 312 33 10.58% 10 3.21% 208 66.67% 61 19.55%
International Trade Administration 6 4 66.67% 0 0.00% 0 0.00% 2 33.33%
National Institute of Standards & Technology 6 4 66.67% 0 0.00% 0 0.00% 2 33.33%
National Oceanic & Atmospheric Administration 46 21 45.65% 1 2.17% 8 17.39% 16 34.78%
U. S. Patent and Trademark Office 44 17 38.64% 2 4.55% 4 9.09% 21 47.73%
Department of Commerce Wide 503 109 21.67% 21 4.17% 240 47.71% 133 26.44%
                   
                   
Bonneville Power Administration 16 4 25.00% 1 6.25% 2 12.50% 9 56.25%
Chicago Operations Office 2 0 0.00% 0 0.00% 2 100.00% 0 0.00%
EM Consolidated Business Center 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Golden Field Office 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Headquarters 8 2 25.00% 1 12.50% 1 12.50% 4 50.00%
Idaho Operations Office 2 2 100.00% 0 0.00% 0 0.00% 0 0.00%
National Energy Technology Lab 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
NNSA Service Center 16 10 62.50% 1 6.25% 1 6.25% 4 25.00%
Oak Ridge Operations 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
OSTI 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Richland Operations Office 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Savannah River Operations 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Southeastern Power Administration 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Southwestern Power Administration 6 5 83.33% 0 0.00% 0 0.00% 1 16.67%
Strategic Petroleum Reserve 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Western Area Power Administration 6 2 33.33% 0 0.00% 0 0.00% 4 66.67%
Department of Energy Wide 59 27 45.76% 3 5.08% 7 11.86% 22 37.29%
                   
                   
Administration for Children and Families 11 0 0.00% 11 100.00% 0 0.00% 0 0.00%
Agency for Healthcare Research and Quality 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Centers for Disease Control and Prevention 36 12 33.33% 4 11.11% 5 13.89% 15 41.67%
Centers for Medicare & Medicaid Services 27 12 44.44% 4 14.81% 7 25.93% 4 14.81%
Food and Drug Administration 43 20 46.51% 3 6.98% 7 16.28% 13 30.23%
Health Resources and Services Administration 5 3 60.00% 0 0.00% 0 0.00% 2 40.00%
Indian Health Service 95 18 18.95% 16 16.84% 33 34.74% 28 29.47%
National Institutes of Health 84 24 28.57% 13 15.48% 19 22.62% 28 33.33%
Office of the Secretary of Health & Human Services 23 4 17.39% 2 8.70% 2 8.70% 15 65.22%
Program Support Center 4 1 25.00% 0 0.00% 0 0.00% 3 75.00%
Substance Abuse & Mental Health Services Admin 9 4 44.44% 0 0.00% 1 11.11% 4 44.44%
Department of Health & Human Services Wide 338 99 29.29% 53 15.68% 74 21.89% 112 33.14%
                   
                   
DHS Headquarters 51 11 21.57% 6 11.76% 8 15.69% 26 50.98%
Federal Emergency Management Agency 494 34 6.88% 15 3.04% 367 74.29% 78 15.79%
Federal Law Enforcement Training Center 14 4 28.57% 0 0.00% 7 50.00% 3 21.43%
Transportation Security Administration 436 67 15.37% 10 2.29% 60 13.76% 299 68.58%
U.S. Citizenship and Immigration Services 129 34 26.36% 9 6.98% 28 21.71% 58 44.96%
U.S. Coast Guard 62 16 25.81% 6 9.68% 6 9.68% 34 54.84%
U.S. Customs and Border Protection 320 56 17.50% 37 11.56% 46 14.38% 181 56.56%
U.S. Immigration and Customs Enforcement 174 46 26.44% 8 4.60% 27 15.52% 93 53.45%
U.S. Secret Service 17 4 23.53% 1 5.88% 3 17.65% 9 52.94%
Department of Homeland Security Wide 1,697 272 16.03% 92 5.42% 552 32.53% 781 46.02%
                   
                   
Alcohol, Tobacco, Firearms and Explosives 40 13 32.50% 2 5.00% 10 25.00% 15 37.50%
Bureau of Prisons 311 44 14.15% 42 13.50% 62 19.94% 163 52.41%
Drug Enforcement Administration 27 4 14.81% 7 25.93% 0 0.00% 16 59.26%
Executive Office for Immigration Review 6 2 33.33% 1 16.67% 3 50.00% 0 0.00%
Executive Office for U.S. Attorneys 46 17 36.96% 5 10.87% 15 32.61% 9 19.57%
Federal Bureau of Investigation 137 13 9.49% 28 20.44% 32 23.36% 64 46.72%
Office of Justice Programs 5 3 60.00% 0 0.00% 0 0.00% 2 40.00%
Offices, Boards, and Divisions 14 4 28.57% 0 0.00% 7 50.00% 3 21.43%
U.S. Marshals Service 52 9 17.31% 4 7.69% 17 32.69% 22 42.31%
Department of Justice Wide 638 109 17.08% 89 13.95% 146 22.88% 294 46.08%
                   
                   
Bureau of Labor Statistics 7 1 14.29% 0 0.00% 1 14.29% 5 71.43%
Dept. of Labor (DM and others) 49 10 20.41% 7 14.29% 8 16.33% 24 48.98%
Employment and Training Administration 12 3 25.00% 1 8.33% 4 33.33% 4 33.33%
Mine Safety and Health Administration 8 1 12.50% 1 12.50% 1 12.50% 5 62.50%
Occupational Safety and Health Administration 13 3 23.08% 0 0.00% 2 15.38% 8 61.54%
Office of Workers Compensation Programs 11 1 9.09% 0 0.00% 1 9.09% 9 81.82%
Wage and Hour Division 13 5 38.46% 4 30.77% 1 7.69% 3 23.08%
Department of Labor Wide 113 24 21.24% 13 11.50% 18 15.93% 58 51.33%
                   
                   
Eighth U.S. Army (KOREA) 3 1 33.33% 1 33.33% 1 33.33% 0 0.00%
Headquarters, Department of Army 66 24 36.36% 7 10.61% 11 16.67% 24 36.36%
U.S. Army Corps of Engineers 146 60 41.10% 16 10.96% 32 21.92% 38 26.03%
U.S. Army Europe 8 2 25.00% 0 0.00% 4 50.00% 2 25.00%
U.S. Army Forces Command 15 5 33.33% 5 33.33% 2 13.33% 3 20.00%
U.S. Army Installation Management Command 357 172 48.18% 39 10.92% 64 17.93% 82 22.97%
U.S. Army Intelligence and Security Command 9 4 44.44% 1 11.11% 1 11.11% 3 33.33%
U.S. Army Material Command 289 104 35.99% 35 12.11% 70 24.22% 80 27.68%
U.S. Army Medical Command 226 93 41.15% 18 7.96% 47 20.80% 68 30.09%
U.S. Army Network Enterprise Tech. Command 15 6 40.00% 4 26.67% 1 6.67% 4 26.67%
U.S. Army Pacific (USARPAC) 9 3 33.33% 0 0.00% 3 33.33% 3 33.33%
U.S. Army Reserve Command 72 33 45.83% 10 13.89% 16 22.22% 13 18.06%
U.S. Army Space and Missile Defense Command 4 1 25.00% 0 0.00% 0 0.00% 3 75.00%
U.S. Army Special Ops Command (USASOC) 5 1 20.00% 1 20.00% 2 40.00% 1 20.00%
U.S. Army Test and Evaluation Command 15 5 33.33% 1 6.67% 3 20.00% 6 40.00%
U.S. Army Training and Doctrine Command 62 26 41.94% 11 17.74% 8 12.90% 17 27.42%
Department of the Army Wide 1,301 540 41.51% 149 11.45% 265 20.37% 347 26.67%
                   
                   
Bureau Of Indian Affairs 61 20 32.79% 1 1.64% 15 24.59% 25 40.98%
Bureau Of Land Management 42 21 50.00% 6 14.29% 2 4.76% 13 30.95%
Bureau Of Reclamation 28 9 32.14% 2 7.14% 2 7.14% 15 53.57%
Bureau Of Surface Mining 3 1 33.33% 0 0.00% 2 66.67% 0 0.00%
DOI-Office Of The Secretary 14 6 42.86% 1 7.14% 0 0.00% 7 50.00%
Fish And Wildlife Service 11 3 27.27% 2 18.18% 0 0.00% 6 54.55%
Geological Survey 10 4 40.00% 1 10.00% 0 0.00% 5 50.00%
Minerals Management Service 6 3 50.00% 0 0.00% 1 16.67% 2 33.33%
National Park Service 61 20 32.79% 6 9.84% 8 13.11% 27 44.26%
Department of the Interior Wide 236 87 36.86% 19 8.05% 30 12.71% 100 42.37%
                   
                   
Bureau of Medicine & Surgery 61 28 45.90% 4 6.56% 14 22.95% 15 24.59%
Chief Of Naval Operations 11 3 27.27% 2 18.18% 3 27.27% 3 27.27%
Commander Naval Installations Command 93 30 32.26% 10 10.75% 23 24.73% 30 32.26%
Commander Naval Reserve 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commander Pacific Fleet 57 16 28.07% 3 5.26% 14 24.56% 24 42.11%
DON Assistant for Administration 17 8 47.06% 1 5.88% 1 5.88% 7 41.18%
Fleet Forces Command 49 7 14.29% 6 12.24% 13 26.53% 23 46.94%
Marine Corps HQ 92 31 33.70% 9 9.78% 23 25.00% 29 31.52%
Military Sealift Command 23 9 39.13% 3 13.04% 8 34.78% 3 13.04%
Naval Air Systems Command 65 17 26.15% 10 15.38% 14 21.54% 24 36.92%
Naval Education & Training Command 5 1 20.00% 0 0.00% 2 40.00% 2 40.00%
Naval Sea Systems Command 49 17 34.69% 10 20.41% 13 26.53% 9 18.37%
Naval Special Warfare Command 6 2 33.33% 0 0.00% 0 0.00% 4 66.67%
Naval Supply Systems Command 40 17 42.50% 1 2.50% 10 25.00% 12 30.00%
Naval Systems Management Activity 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Navy Facilities & Engineering Command 65 19 29.23% 7 10.77% 17 26.15% 22 33.85%
Navy Military Personnel Command 2 0 0.00% 0 0.00% 1 50.00% 1 50.00%
Office Of Naval Intelligence 4 2 50.00% 0 0.00% 1 25.00% 1 25.00%
Office Of Naval Research 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
SPAWAR 9 5 55.56% 1 11.11% 2 22.22% 1 11.11%
Strategic Systems Project Office 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Department of the Navy Wide 649 212 32.67% 67 10.32% 159 24.50% 211 32.51%
                   
Alcohol and Tobacco Tax and Trade Bureau 7 2 28.57% 0 0.00% 1 14.29% 4 57.14%
Bureau of Engraving and Printing 41 13 31.71% 2 4.88% 2 4.88% 24 58.54%
Bureau of the Public Debt 3 1 33.33% 0 0.00% 1 33.33% 1 33.33%
Departmental Offices 10 6 60.00% 1 10.00% 0 0.00% 3 30.00%
Financial Crimes Enforcement Network 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Financial Management Service 13 6 46.15% 2 15.38% 0 0.00% 5 38.46%
Internal Revenue Service 308 59 19.16% 26 8.44% 38 12.34% 185 60.06%
Internal Revenue Service Off. of the Chief Counsel 10 2 20.00% 2 20.00% 2 20.00% 4 40.00%
Office of the Comptroller of the Currency 7 5 71.43% 0 0.00% 0 0.00% 2 28.57%
Office of Thrift Supervision 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
Treas- Office of the Inspector General 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Treasury Inspector General For Tax Administration 2 0 0.00% 0 0.00% 2 100.00% 0 0.00%
U. S. Mint 46 16 34.78% 1 2.17% 9 19.57% 20 43.48%
Department of the Treasury Wide 449 111 24.72% 34 7.57% 55 12.25% 249 55.46%
                   
                   
Federal Aviation Administration 284 53 18.66% 16 5.63% 78 27.46% 137 48.24%
Federal Highway Administration 16 7 43.75% 1 6.25% 3 18.75% 5 31.25%
Federal Motor Carrier Safety Administration 14 4 28.57% 1 7.14% 5 35.71% 4 28.57%
Federal Railroad Administrataion 3 0 0.00% 0 0.00% 1 33.33% 2 66.67%
Federal Transit Administration 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
Maritime Administration 2 1 50.00% 1 50.00% 0 0.00% 0 0.00%
National Highway Traffic Safety Administration 4 1 25.00% 0 0.00% 1 25.00% 2 50.00%
Office of Inspector General 5 1 20.00% 0 0.00% 0 0.00% 4 80.00%
Office of the Secretary 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Pipeline & Hazardous Materials Safety Admin. 3 2 66.67% 0 0.00% 0 0.00% 1 33.33%
Research and Inovative Technology Administration 4 2 50.00% 0 0.00% 0 0.00% 2 50.00%
St. Lawrence Development Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Department of Transportation Wide 338 72 21.30% 19 5.62% 88 26.04% 159 47.04%
                   
                   
NCA 18 6 33.33% 1 5.56% 7 38.89% 4 22.22%
VA-HQ and Others 81 20 24.69% 5 6.17% 28 34.57% 28 34.57%
Veterans Benefits Administration 115 30 26.09% 10 8.70% 24 20.87% 51 44.35%
Veterans Health Administration 1,814 411 22.66% 201 11.08% 408 22.49% 794 43.77%
Department of Veterans Affairs Wide 2,028 467 23.03% 217 10.70% 467 23.03% 877 43.24%
                   
                   
Central Office 20 0 0.00% 4 20.00% 7 35.00% 9 45.00%
National Capital Region 13 3 23.08% 0 0.00% 3 23.08% 7 53.85%
Region 1 15 8 53.33% 1 6.67% 3 20.00% 3 20.00%
Region 10 3 0 0.00% 1 33.33% 0 0.00% 2 66.67%
Region 2 9 2 22.22% 1 11.11% 4 44.44% 2 22.22%
Region 3 5 1 20.00% 0 0.00% 1 20.00% 3 60.00%
Region 4 9 1 11.11% 0 0.00% 4 44.44% 4 44.44%
Region 5 9 1 11.11% 0 0.00% 3 33.33% 5 55.56%
Region 6 6 2 33.33% 0 0.00% 0 0.00% 4 66.67%
Region 7 6 2 33.33% 0 0.00% 1 16.67% 3 50.00%
Region 8 3 0 0.00% 0 0.00% 2 66.67% 1 33.33%
Region 9 9 2 22.22% 0 0.00% 1 11.11% 6 66.67%
General Services Administration Wide 107 22 20.56% 7 6.54% 29 27.10% 49 45.79%
                   
                   
Capital Metro Area Operations 465 23 4.95% 24 5.16% 191 41.08% 227 48.82%
Eastern Area 697 77 11.05% 41 5.88% 276 39.60% 303 43.47%
Great Lakes Area 606 57 9.41% 34 5.61% 276 45.54% 239 39.44%
National Area 114 24 21.05% 8 7.02% 46 40.35% 36 31.58%
Northeast Area 562 71 12.63% 39 6.94% 260 46.26% 192 34.16%
Office of Inspector General 11 2 18.18% 0 0.00% 3 27.27% 6 54.55%
Pacific Area 745 107 14.36% 49 6.58% 266 35.70% 323 43.36%
Southeast Area 805 68 8.45% 35 4.35% 372 46.21% 330 40.99%
Southwest Area 1,017 134 13.18% 47 4.62% 438 43.07% 398 39.13%
Western Area 643 91 14.15% 34 5.29% 270 41.99% 248 38.57%
U.S. Postal Service Wide 5,665 654 11.54% 311 5.49% 2,398 42.33% 2,302 40.64%