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Agency Name Number ADR Closures Number ADR Settlements  % ADR Settlements  Number ADR Withdrawals % ADR Withdrawals Total Number  ADR  Resolutions % ADR Resolutions (Resolution Rate)
Table B-20
FY 2010
ADR Complaint Resolutions (Formal Phase)
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 0 0 0.00% 0 0.00% 0 0.00%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0.00% 0 0.00% 0 0.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 1 1 100.00% 0 0.00% 1 100.00%
Central Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Chemical Safety and Hazard Investigation Board NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 1 0 0.00% 1 100.00% 1 100.00%
Consumer Product Safety Commission 0 0 0.00% 0 0.00% 0 0.00%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Court Services & Offender Supervision Agency for DC 1 1 100.00% 0 0.00% 1 100.00%
Defense Army and Air Force Exchange 29 28 96.55% 1 3.45% 29 100.00%
Defense Commissary Agency 22 7 31.82% 5 22.73% 12 54.55%
Defense Contract Audit Agency 5 3 60.00% 1 20.00% 4 80.00%
Defense Contract Management Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Finance and Accounting Service 6 5 83.33% 0 0.00% 5 83.33%
Defense Human Resources Activity 1 1 100.00% 0 0.00% 1 100.00%
Defense Information Systems Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Intelligence Agency 3 3 100.00% 0 0.00% 3 100.00%
Defense Logistics Agency 20 13 65.00% 1 5.00% 14 70.00%
Defense Media Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Missile Defense Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Geospatial-Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Guard Bureau 2 2 100.00% 0 0.00% 2 100.00%
Defense National Security Agency 1 1 100.00% 0 0.00% 1 100.00%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 0 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Sec. - Wash. Hqtrs. Services 4 1 25.00% 0 0.00% 1 25.00%
Defense Security Service 0 0 0.00% 0 0.00% 0 0.00%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 1 0 0.00% 1 100.00% 1 100.00%
Defense TRICARE Management Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Uniformed Services University 0 0 0.00% 0 0.00% 0 0.00%
Department of Agriculture 70 30 42.86% 2 2.86% 32 45.71%
Department of Commerce 18 12 66.67% 0 0.00% 12 66.67%
Department of Defense Education Activity 2 0 0.00% 0 0.00% 0 0.00%
Department of Education 5 2 40.00% 0 0.00% 2 40.00%
Department of Energy 5 3 60.00% 0 0.00% 3 60.00%
Department of Health and Human Services 32 4 12.50% 5 15.63% 9 28.13%
Department of Homeland Security 55 21 38.18% 4 7.27% 25 45.45%
Department of Housing and Urban Development 15 4 26.67% 0 0.00% 4 26.67%
Department of Justice 30 19 63.33% 0 0.00% 19 63.33%
Department of Labor 24 24 100.00% 0 0.00% 24 100.00%
Department of State 11 4 36.36% 1 9.09% 5 45.45%
Department of the Air Force 85 67 78.82% 2 2.35% 69 81.18%
Department of the Army 217 146 67.28% 10 4.61% 156 71.89%
Department of the Interior 15 5 33.33% 0 0.00% 5 33.33%
Department of the Navy 24 13 54.17% 0 0.00% 13 54.17%
Department of the Treasury 107 16 14.95% 1 0.93% 17 15.89%
Department of Transportation 5 2 40.00% 0 0.00% 2 40.00%
Department of Veterans Affairs 48 30 62.50% 4 8.33% 34 70.83%
Election Assistance Commission 0 0 0.00% 0 0.00% 0 0.00%
Environmental Protection Agency 0 0 0.00% 0 0.00% 0 0.00%
Equal Employment Opportunity Commission 11 11 100.00% 0 0.00% 11 100.00%
Export-Import Bank of the US 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 3 1 33.33% 0 0.00% 1 33.33%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 0 0 0.00% 0 0.00% 0 0.00%
Federal Labor Relations Authority 0 0 0.00% 0 0.00% 0 0.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 6 1 16.67% 0 0.00% 1 16.67%
Government Printing Office 0 0 0.00% 0 0.00% 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 0 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 3 3 100.00% 0 0.00% 3 100.00%
Morris K. Udall & Stuart L. Udall Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 4 2 50.00% 0 0.00% 2 50.00%
National Archives and Records Administration 1 0 0.00% 0 0.00% 0 0.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Arts 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 0 0 0.00% 0 0.00% 0 0.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 0 0 0.00% 0 0.00% 0 0.00%
National Science Foundation 1 1 100.00% 0 0.00% 1 100.00%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 1 0 0.00% 0 0.00% 0 0.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 0 0 0.00% 0 0.00% 0 0.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 0 0 0.00% 0 0.00% 0 0.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 0 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 5 4 80.00% 0 0.00% 4 80.00%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 1 0 0.00% 1 100.00% 1 100.00%
Securities and Exchange Commission 0 0 0.00% 0 0.00% 0 0.00%
Selective Service System 0 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 3 0 0.00% 0 0.00% 0 0.00%
Smithsonian Institution 1 1 100.00% 0 0.00% 1 100.00%
Social Security Administration 93 4 4.30% 0 0.00% 4 4.30%
Tennessee Valley Authority 0 0 0.00% 0 0.00% 0 0.00%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 174 95 54.60% 1 0.57% 96 55.17%
U.S. Tax Court 0 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation & Conservation Comm. NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF
               
Cabinet Level Subtotal 1,036 561 54.15% 39 3.76% 600 57.92%
Midsize Agencies Subtotal 110 9 8.18% 0 0.00% 9 8.18%
Small Agencies Subtotal 26 21 80.77% 2 7.69% 23 88.46%
Micro Agencies Subtotal 0 0 0.00% 0 0.00% 0 0.00%
Government-wide 1,172 591 50.43% 41 3.50% 632 53.92%

NRF = No Report Filed