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Table B-3
FY 2010 Outcomes of All Pre-Complaint Closures
Agency or Department Number Completed/ Ended  Counselings Number Completed/ Ended by Settlements % Settlements Number  Completed/ Ended by Withdrawals/No Complaints Filed  % Withdrawals/ No Complaints Filed  Total Number Completed/  Ended by Resolution % Resolutions Number Completed/  Ended by Filing Complaint % Complaints  Number Decision to File Complaint Pending % Decision to File Complaint Pending
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 2 0 0.00% 0 0.00% 0 0.00% 2 100.00% 0 0.00%
Agency for International Development 37 5 13.51% 16 43.24% 21 56.76% 15 40.54% 1 2.70%
American Battle Monuments Commission 2 0 0.00% 0 0.00% 0 0.00% 2 100.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd. 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 61 0 0.00% 40 65.57% 40 65.57% 21 34.43% 0 0.00%
Central Intelligence Agency 55 2 3.64% 20 36.36% 22 40.00% 33 60.00% 0 0.00%
Chemical Safety and Hazard Investigation Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 5 0 0.00% 1 20.00% 1 20.00% 4 80.00% 0 0.00%
Consumer Product Safety Commission 8 0 0.00% 3 37.50% 3 37.50% 5 62.50% 0 0.00%
Corporation for National and Community Service 5 1 20.00% 0 0.00% 1 20.00% 4 80.00% 0 0.00%
Court Services & Offender Supervision Agency for DC 22 2 9.09% 9 40.91% 11 50.00% 11 50.00% 0 0.00%
Defense Army and Air Force Exchange 327 43 13.15% 172 52.60% 215 65.75% 106 32.42% 6 1.83%
Defense Commissary Agency 201 20 9.95% 63 31.34% 83 41.29% 110 54.73% 8 3.98%
Defense Contract Audit Agency 39 2 5.13% 20 51.28% 22 56.41% 17 43.59% 0 0.00%
Defense Contract Management Agency 59 3 5.08% 27 45.76% 30 50.85% 29 49.15% 0 0.00%
Defense Finance and Accounting Service 121 27 22.31% 33 27.27% 60 49.59% 54 44.63% 7 5.79%
Defense Human Resources Activity 7 0 0.00% 0 0.00% 0 0.00% 7 100.00% 0 0.00%
Defense Information Systems Agency 22 2 9.09% 7 31.82% 9 40.91% 13 59.09% 0 0.00%
Defense Intelligence Agency 72 7 9.72% 28 38.89% 35 48.61% 36 50.00% 1 1.39%
Defense Logistics Agency 264 31 11.74% 114 43.18% 145 54.92% 112 42.42% 7 2.65%
Defense Media Activity 2 0 0.00% 0 0.00% 0 0.00% 2 100.00% 0 0.00%
Defense Missile Defense Agency 5 1 20.00% 1 20.00% 2 40.00% 2 40.00% 1 20.00%
Defense National Geospatial-Intelligence Agency 32 1 3.13% 10 31.25% 11 34.38% 18 56.25% 3 9.38%
Defense National Guard Bureau 115 26 22.61% 67 58.26% 93 80.87% 22 19.13% 0 0.00%
Defense National Security Agency 97 0 0.00% 64 65.98% 64 65.98% 29 29.90% 4 4.12%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 14 0 0.00% 4 28.57% 4 28.57% 10 71.43% 0 0.00%
Defense Office of the Sec. - Wash. Hqtrs. Services 60 2 3.33% 23 38.33% 25 41.67% 34 56.67% 1 1.67%
Defense Security Service 4 0 0.00% 0 0.00% 0 0.00% 4 100.00% 0 0.00%
Defense Technical Information Center 4 1 25.00% 2 50.00% 3 75.00% 1 25.00% 0 0.00%
Defense Threat Reduction Agency 15 0 0.00% 10 66.67% 10 66.67% 5 33.33% 0 0.00%
Defense TRICARE Management Activity 3 0 0.00% 1 33.33% 1 33.33% 2 66.67% 0 0.00%
Defense Uniformed Services University 10 0 0.00% 8 80.00% 8 80.00% 2 20.00% 0 0.00%
Department of Agriculture 879 101 11.49% 347 39.48% 448 50.97% 404 45.96% 27 3.07%
Department of Commerce 3,320 32 0.96% 1,982 59.70% 2,014 60.66% 1,136 34.22% 170 5.12%
Department of Defense Education Activity 123 10 8.13% 62 50.41% 72 58.54% 47 38.21% 4 3.25%
Department of Education 67 9 13.43% 13 19.40% 22 32.84% 43 64.18% 2 2.99%
Department of Energy 125 23 18.40% 35 28.00% 58 46.40% 61 48.80% 6 4.80%
Department of Health and Human Services 701 21 3.00% 264 37.66% 285 40.66% 387 55.21% 29 4.14%
Department of Homeland Security 1,848 103 5.57% 569 30.79% 672 36.36% 1,100 59.52% 76 4.11%
Department of Housing and Urban Development 146 13 8.90% 47 32.19% 60 41.10% 82 56.16% 4 2.74%
Department of Justice 1,328 75 5.65% 280 21.08% 355 26.73% 660 49.70% 313 23.57%
Department of Labor 223 16 7.17% 70 31.39% 86 38.57% 129 57.85% 8 3.59%
Department of State 257 14 5.45% 107 41.63% 121 47.08% 133 51.75% 3 1.17%
Department of the Air Force 1,111 189 17.01% 396 35.64% 585 52.66% 506 45.54% 20 1.80%
Department of the Army 2,416 298 12.33% 758 31.37% 1,056 43.71% 1,278 52.90% 82 3.39%
Department of the Interior 578 58 10.03% 222 38.41% 280 48.44% 288 49.83% 10 1.73%
Department of the Navy 1,450 235 16.21% 509 35.10% 744 51.31% 682 47.03% 24 1.66%
Department of the Treasury 731 139 19.02% 185 25.31% 324 44.32% 387 52.94% 20 2.74%
Department of Transportation 560 41 7.32% 183 32.68% 224 40.00% 311 55.54% 25 4.46%
Department of Veterans Affairs 4,398 501 11.39% 1,587 36.08% 2,088 47.48% 2,123 48.27% 187 4.25%
Election Assistance Commission 3 0 0.00% 3 100.00% 3 100.00% 0 0.00% 0 0.00%
Environmental Protection Agency 113 10 8.85% 33 29.20% 43 38.05% 70 61.95% 0 0.00%
Equal Employment Opportunity Commission 62 4 6.45% 24 38.71% 28 45.16% 31 50.00% 3 4.84%
Export-Import Bank of the US 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 13 2 15.38% 7 53.85% 9 69.23% 4 30.77% 0 0.00%
Federal Deposit Insurance Corporation 33 1 3.03% 10 30.30% 11 33.33% 20 60.61% 2 6.06%
Federal Election Commission 3 2 66.67% 1 33.33% 3 100.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 9 6 66.67% 0 0.00% 6 66.67% 3 33.33% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 7 0 0.00% 1 14.29% 1 14.29% 6 85.71% 0 0.00%
Federal Labor Relations Authority 3 0 0.00% 2 66.67% 2 66.67% 1 33.33% 0 0.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 3 0 0.00% 3 100.00% 3 100.00% 0 0.00% 0 0.00%
Federal Mine Safety & Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 86 0 0.00% 79 91.86% 79 91.86% 7 8.14% 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 8 0 0.00% 8 100.00% 8 100.00% 0 0.00% 0 0.00%
General Services Administration 185 10 5.41% 57 30.81% 67 36.22% 116 62.70% 2 1.08%
Government Printing Office 206 0 0.00% 149 72.33% 149 72.33% 53 25.73% 4 1.94%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 10 3 30.00% 1 10.00% 4 40.00% 6 60.00% 0 0.00%
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 1 0 0.00% 0 0.00% 0 0.00% 1 100.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 5 0 0.00% 0 0.00% 0 0.00% 5 100.00% 0 0.00%
Morris K. Udall & Stuart L. Udall Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 98 9 9.18% 31 31.63% 40 40.82% 55 56.12% 3 3.06%
National Archives and Records Administration 40 10 25.00% 15 37.50% 25 62.50% 13 32.50% 2 5.00%
National Capital Planning Commission 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 11 3 27.27% 2 18.18% 5 45.45% 5 45.45% 1 9.09%
National Endowment for the Arts 28 0 0.00% 25 89.29% 25 89.29% 3 10.71% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 8 0 0.00% 4 50.00% 4 50.00% 4 50.00% 0 0.00%
National Indian Gaming Commission 2 0 0.00% 1 50.00% 1 50.00% 1 50.00% 0 0.00%
National Labor Relations Board 38 3 7.89% 21 55.26% 24 63.16% 14 36.84% 0 0.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 15 0 0.00% 6 40.00% 6 40.00% 9 60.00% 0 0.00%
National Science Foundation 10 0 0.00% 2 20.00% 2 20.00% 8 80.00% 0 0.00%
National Transportation Safety Board 2 0 0.00% 1 50.00% 1 50.00% 0 0.00% 1 50.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 23 5 21.74% 3 13.04% 8 34.78% 15 65.22% 0 0.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 1 1 100.00% 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Office of Government Ethics 7 0 0.00% 3 42.86% 3 42.86% 2 28.57% 2 28.57%
Office of Personnel Management 57 0 0.00% 24 42.11% 24 42.11% 33 57.89% 0 0.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 5 0 0.00% 2 40.00% 2 40.00% 3 60.00% 0 0.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Peace Corps 6 0 0.00% 0 0.00% 0 0.00% 4 66.67% 2 33.33%
Pension Benefit Guaranty Corporation 31 2 6.45% 6 19.35% 8 25.81% 21 67.74% 2 6.45%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 7 0 0.00% 0 0.00% 0 0.00% 7 100.00% 0 0.00%
Securities and Exchange Commission 24 1 4.17% 6 25.00% 7 29.17% 17 70.83% 0 0.00%
Selective Service System 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 69 5 7.25% 18 26.09% 23 33.33% 45 65.22% 1 1.45%
Smithsonian Institution 30 1 3.33% 17 56.67% 18 60.00% 9 30.00% 3 10.00%
Social Security Administration 972 78 8.02% 326 33.54% 404 41.56% 536 55.14% 32 3.29%
Tennessee Valley Authority 91 8 8.79% 3 3.30% 11 12.09% 62 68.13% 18 19.78%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 16,300 4,114 25.24% 6,502 39.89% 10,616 65.13% 5,285 32.42% 399 2.45%
U.S. Tax Court 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation & Conservation Comm. NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
                       
Cabinet Level Subtotal 38,034 6,158 16.19% 14,772 38.84% 20,930 55.03% 15,657 41.17% 1,447 3.80%
Midsize Agencies Subtotal 1,648 122 7.40% 519 31.49% 641 38.90% 946 57.40% 61 3.70%
Small Agencies Subtotal 867 51 5.88% 466 53.75% 517 59.63% 334 38.52% 16 1.85%
Micro Agencies Subtotal 14 1 7.14% 5 35.71% 6 42.86% 6 42.86% 2 14.29%
Government-wide 40,563 6,332 15.61% 15,762 38.86% 22,094 54.47% 16,943 41.77% 1,526 3.76%






















NRF = No Report Filed