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Agency or Department Total Number Completed Investigations  Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number  Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed  Total Cost All Completed Investigations   Average Cost All Completed Investigations 
Table B-9
FY 2010 Timeliness and Cost of All Completed Complaint Investigations
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Agency for International Development 9 232.44 3 0 3 33.33% $36,269.00 $4,029.89
American Battle Monuments Commission 1 136 1 0 1 100.00% $3,100.00 $3,100.00
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0 0 0 0.00% $0.00 $0.00
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0 0 0 0.00% $0.00 $0.00
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 18 110.22 17 1 18 100.00% $54,625.00 $3,034.72
Central Intelligence Agency 13 280.77 3 2 5 38.46% $94,468.00 $7,266.77
Chemical Safety and Hazard Investigation Board NRF NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0.00% $0.00 $0.00
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0.00% $0.00 $0.00
Commodity Futures Trading Commission 4 270 2 2 4 100.00% $12,709.00 $3,177.25
Consumer Product Safety Commission 6 141.17 6 0 6 100.00% $9,470.00 $1,578.33
Corporation for National and Community Service 5 81.6 5 0 5 100.00% $22,500.00 $4,500.00
Court Services & Offender Supervision Agency for DC 9 172.67 7 0 7 77.78% $50,616.00 $5,624.00
Defense Army and Air Force Exchange 44 212.45 20 9 29 65.91% $437,629.75 $9,946.13
Defense Commissary Agency 56 162.48 36 8 44 78.57% $293,205.92 $5,235.82
Defense Contract Audit Agency 14 175.57 12 0 12 85.71% $76,029.84 $5,430.70
Defense Contract Management Agency 15 259.73 1 0 1 6.67% $135,162.30 $9,010.82
Defense Finance and Accounting Service 44 173.82 38 4 42 95.45% $410,512.08 $9,329.82
Defense Human Resources Activity 3 191.33 0 3 3 100.00% $7,670.00 $2,556.67
Defense Information Systems Agency 11 273 1 0 1 9.09% $77,009.02 $7,000.82
Defense Intelligence Agency 17 291.35 3 2 5 29.41% $145,533.18 $8,560.78
Defense Logistics Agency 57 267.51 10 10 20 35.09% $486,013.35 $8,526.55
Defense Media Activity 1 177 1 0 1 100.00% $5,235.82 $5,235.82
Defense Missile Defense Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Geospatial-Intelligence Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Guard Bureau 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Security Agency 28 259.07 0 14 14 50.00% $46,388.70 $1,656.74
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Defense Office of the Inspector General 2 132.5 2 0 2 100.00% $21,575.93 $10,787.97
Defense Office of the Sec. - Wash. Hqtrs. Services 27 314.44 5 1 6 22.22% $247,320.45 $9,160.02
Defense Security Service 1 90 1 0 1 100.00% $5,564.85 $5,564.85
Defense Technical Information Center 0 0 0 0 0 0.00% $0.00 $0.00
Defense Threat Reduction Agency 5 190.6 2 2 4 80.00% $42,829.10 $8,565.82
Defense TRICARE Management Activity 0 0 0 0 0 0.00% $0.00 $0.00
Defense Uniformed Services University 0 0 0 0 0 0.00% $0.00 $0.00
Department of Agriculture 290 323.64 27 12 39 13.45% $1,021,879.21 $3,523.72
Department of Commerce 316 214.36 138 81 219 69.30% $1,391,359.83 $4,403.04
Department of Defense Education Activity 35 206.97 13 19 32 91.43% $163,017.14 $4,657.63
Department of Education 54 157.83 39 0 39 72.22% $211,348.08 $3,913.85
Department of Energy 36 144.17 26 7 33 91.67% $104,182.50 $2,893.96
Department of Health and Human Services 214 169.27 158 28 186 86.92% $780,786.94 $3,648.54
Department of Homeland Security 939 213.11 455 111 566 60.28% $3,764,310.39 $4,008.85
Department of Housing and Urban Development 71 424.38 2 3 5 7.04% $189,820.00 $2,673.52
Department of Justice 632 218.1 266 160 426 67.41% $2,626,702.56 $4,156.17
Department of Labor 73 174.49 56 16 72 98.63% $214,563.07 $2,939.22
Department of State 94 222.9 22 23 45 47.87% $236,077.11 $2,511.46
Department of the Air Force 282 220.87 96 2 98 34.75% $1,494,103.20 $5,298.24
Department of the Army 546 202.53 234 54 288 52.75% $3,734,491.70 $6,839.73
Department of the Interior 253 252.18 108 53 161 63.64% $832,984.50 $3,292.43
Department of the Navy 379 231.39 119 58 177 46.70% $3,460,270.00 $9,130.00
Department of the Treasury 351 181.83 204 97 301 85.75% $2,146,290.38 $6,114.79
Department of Transportation 262 140.76 227 14 241 91.98% $1,184,634.98 $4,521.51
Department of Veterans Affairs 1,677 186.3 953 339 1,292 77.04% $11,454,829.58 $6,830.55
Election Assistance Commission 0 0 0 0 0 0.00% $0.00 $0.00
Environmental Protection Agency 70 210.33 31 12 43 61.43% $254,352.00 $3,633.60
Equal Employment Opportunity Commission 32 229.13 14 3 17 53.13% $246,000.00 $7,687.50
Export-Import Bank of the US 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit Administration 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit System Insurance Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Federal Communications Commission 5 180 5 0 5 100.00% $12,500.00 $2,500.00
Federal Deposit Insurance Corporation 14 198.64 10 4 14 100.00% $89,533.55 $6,395.25
Federal Election Commission 1 114 1 0 1 100.00% $3,543.00 $3,543.00
Federal Energy Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 3 219.33 0 0 0 0.00% $10,639.80 $3,546.60
Federal Labor Relations Authority 0 0 0 0 0 0.00% $0.00 $0.00
Federal Maritime Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mediation and Conciliation Service 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mine Safety and Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Reserve System--Board of Governors 2 79.5 2 0 2 100.00% $9,636.00 $4,818.00
Federal Retirement Thrift Investment Board 0 0 0 0 0 0.00% $0.00 $0.00
Federal Trade Commission 0 0 0 0 0 0.00% $0.00 $0.00
General Services Administration 95 201.21 58 25 83 87.37% $278,228.65 $2,928.72
Government Printing Office 50 268.36 3 0 3 6.00% $98,917.00 $1,978.34
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Holocaust Memorial Museum U.S. 0 0 0 0 0 0.00% $0.00 $0.00
Institute of Museum and Library Services 0 0 0 0 0 0.00% $0.00 $0.00
Inter-American Foundation 0 0 0 0 0 0.00% $0.00 $0.00
International Boundary and Water Commission 2 47 2 0 2 100.00% $4,825.00 $2,412.50
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 1 128 1 0 1 100.00% $4,964.00 $4,964.00
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0.00% $0.00 $0.00
John F. Kennedy Center for the Performing Arts 0 0 0 0 0 0.00% $0.00 $0.00
Marine Mammal Commission 0 0 0 0 0 0.00% $0.00 $0.00
Merit Systems Protection Board 0 0 0 0 0 0.00% $0.00 $0.00
Millennium Challenge Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Morris K. Udall & Stuart L. Udall Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 37 183.38 19 13 32 86.49% $175,696.24 $4,748.55
National Archives and Records Administration 5 184.6 3 2 5 100.00% $15,533.00 $3,106.60
National Capital Planning Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Council on Disability 0 0 0 0 0 0.00% $0.00 $0.00
National Credit Union Administration 2 139 2 0 2 100.00% $7,115.00 $3,557.50
National Endowment for the Arts 0 0 0 0 0 0.00% $0.00 $0.00
National Endowment for the Humanities 0 0 0 0 0 0.00% $0.00 $0.00
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 10 262.3 1 6 7 70.00% $50,642.25 $5,064.23
National Indian Gaming Commission 1 195 0 0 0 0.00% $4,538.00 $4,538.00
National Labor Relations Board 2 151 2 0 2 100.00% $42,275.60 $21,137.80
National Mediation Board 1 200 0 0 0 0.00% $3,000.00 $3,000.00
National Reconnaissance Office 1 278 0 0 0 0.00% $6,000.00 $6,000.00
National Science Foundation 5 198.2 3 0 3 60.00% $11,758.00 $2,351.60
National Transportation Safety Board 2 120 2 0 2 100.00% $6,900.00 $3,450.00
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0.00% $0.00 $0.00
Nuclear Regulatory Commission 7 175 5 2 7 100.00% $26,313.00 $3,759.00
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Office of Government Ethics 0 0 0 0 0 0.00% $0.00 $0.00
Office of Personnel Management 15 100.87 15 0 15 100.00% $86,294.56 $5,752.97
Office of Special Counsel 0 0 0 0 0 0.00% $0.00 $0.00
Office of the Director of National Intelligence 4 321 0 2 2 50.00% $24,000.00 $6,000.00
Overseas Private Investment Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Peace Corps 4 158 3 1 4 100.00% $15,197.00 $3,799.25
Pension Benefit Guaranty Corporation 11 103.18 9 2 11 100.00% $17,014.00 $1,546.73
Postal Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 2 95 2 0 2 100.00% $6,245.00 $3,122.50
Securities and Exchange Commission 13 195.15 7 6 13 100.00% $89,515.00 $6,885.77
Selective Service System 0 0 0 0 0 0.00% $0.00 $0.00
Small Business Administration 28 151.39 20 7 27 96.43% $106,311.50 $3,796.84
Smithsonian Institution 14 143.36 14 0 14 100.00% $30,787.00 $2,199.07
Social Security Administration 482 175.42 366 33 399 82.78% $1,658,369.40 $3,440.60
Tennessee Valley Authority 43 113.91 43 0 43 100.00% $124,773.83 $2,901.72
Trade and Development Agency 0 0 0 0 0 0.00% $0.00 $0.00
U.S. Postal Service 3,197 117.74 3,079 86 3,165 99.00% $4,770,669.86 $1,492.23
U.S. Tax Court 0 0 0 0 0 0.00% $0.00 $0.00
Utah Reclamation Mitigation & Conservation Comm. NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF
                 
Cabinet Level Subtotal Including USPS 10,026 180.32 6,354 1,216 7,570 75.50% $42,220,001.32 $4,211.05
Midsize Agencies Subtotal 798 176.21 576 94 670 83.96% $2,804,346.73 $3,514.22
Small Agencies Subtotal 229 206.34 110 29 139 60.70% $994,727.65 $4,343.79
Micro Agencies Subtotal 2 168 1 0 1 50.00% $6,100.00 $3,050.00
Government-wide Including USPS 11,055 180.56 7,041 1,339 8,380 75.80% $46,025,175.70 $4,163.29
                 
USPS Percentage of Cabinet Sub Total 31.89%   48.46% 7.07% 41.81%   11.30%  
USPS Percentage of Government-wide 28.92%   43.73% 6.42% 37.77%   10.37%  
                 
Cabinet Level Subtotal Minus USPS 6,829 209.62 3,275 1,130 4,405 64.50% $37,449,331.46 $5,483.87
Government-wide Minus USPS 7,858 206.12 3,962 1,253 5,215 66.37% $41,254,505.84 $5,250.00
NRF = No Report Filed