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Defense Army and Air Force Exchange (AAFES)
FY 2011 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2011
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counseling 253 105 358
Settlements 18 7.1% 34 32.4% 52 14.5%
Withdrawals or No Complaints Filed 147 58.1% 52 49.5% 199 55.6%
Complaints Filed* 103 28.8%
Decision to File Complaint Pending at End of FY 4 1.1%
*Includes only complaints filed in FY 2011 where counseling was also completed during FY 2011.
Agency Use of ADR for EEO Dispute Resolution in FY 2011
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 358 100% 29.3%
Complaint Closures 119 65.6% 11.8%
Bases Most Frequently Alleged in FY 2011
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Race (Black or African American) Reprisal Age
Timeliness in FY 2011
Total # # Timely % Timely FY 2010 APD* FY 2011 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 358 283 79.1%
All Investigations 49 25 51% 212 195 -8% 183
All Complaint Closures 119 270 313 15.9% 346
Merit Decisions (no AJ) 25 18 72% 330 360 9.1% 429
Dismissal Decisions (no AJ) 27 104 112 7.7% 73
*APD = Average Processing Days
Outcomes of Complaints in FY 2011
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 107
Total Closures 119
Settlements 39 32.8%
Withdrawals 14 11.8%
Total Final Agency Actions 66 55.5% 52 78.8% 14 21.2% 0 0%
Dismissals 27 40.9% 27 100% 0 0% 0 0%
Merit Decisions 39 59.1% 25 64.1% 14 35.9% 0 0%
Finding Discrimination 1 2.6% 0 0% 1 100% 0 0%
Finding No Discrimination 38 97.4% 25 65.8% 13 34.2% 0 0%
Costs Associated with EEO Process in FY 2011
Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 7 $23,482 $3,354
ADR Settlements w/ Monetary Benefits 6 $23,315 $3,885
Investigation Costs 49 $488,276 $9,964
Complaint Closures with Monetary Benefits 19 $249,054 $13,108
ADR Settlements w/ Monetary Benefits 4 $39,000 $9,750