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Defense Finance and Accounting Service (DFAS)
FY 2011 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2011
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counseling 40 80 120
Settlements 0 0% 40 50% 40 33.3%
Withdrawals or No Complaints Filed 13 32.5% 16 20% 29 24.2%
Complaints Filed* 50 41.7%
Decision to File Complaint Pending at End of FY 1 0.8%
*Includes only complaints filed in FY 2011 where counseling was also completed during FY 2011.
Agency Use of ADR for EEO Dispute Resolution in FY 2011
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 120 90% 66.7%
Complaint Closures 62 6.5% 4.8%
Bases Most Frequently Alleged in FY 2011
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Disability (Physical)
Timeliness in FY 2011
Total # # Timely % Timely FY 2010 APD* FY 2011 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 120 119 99.2%
All Investigations 39 23 59% 174 196 12.6% 183
All Complaint Closures 62 268 262 -2.2% 346
Merit Decisions (no AJ) 15 15 100% 220 247 12.3% 429
Dismissal Decisions (no AJ) 14 13 7 -46.2% 73
*APD = Average Processing Days
Outcomes of Complaints in FY 2011
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 55
Total Closures 62
Settlements 20 32.3%
Withdrawals 6 9.7%
Total Final Agency Actions 36 58.1% 29 80.6% 7 19.4% 0 0%
Dismissals 14 38.9% 14 100% 0 0% 0 0%
Merit Decisions 22 61.1% 15 68.2% 7 31.8% 0 0%
Finding Discrimination 0 NA% 0 NA% 0 NA% 0 NA%
Finding No Discrimination 22 100% 15 68.2% 7 31.8% 0 0%
Costs Associated with EEO Process in FY 2011
Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 7 $5,634 $804
ADR Settlements w/ Monetary Benefits 7 $5,634 $804
Investigation Costs 39 $370,913 $9,510
Complaint Closures with Monetary Benefits 15 $130,479 $8,698
ADR Settlements w/ Monetary Benefits 1 $8,480 $8,480