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Department of Homeland Security (DHS)
FY 2011 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2011
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counseling 1,174 922 2,096
Settlements 35 3% 110 11.9% 145 6.9%
Withdrawals or No Complaints Filed 362 30.8% 325 35.3% 687 32.8%
Complaints Filed* 1,198 57.2%
Decision to File Complaint Pending at End of FY 66 3.2%
*Includes only complaints filed in FY 2011 where counseling was also completed during FY 2011.
Agency Use of ADR for EEO Dispute Resolution in FY 2011
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 2,096 81.2% 44%
Complaint Closures 1,192 24.6% 3.9%
Bases Most Frequently Alleged in FY 2011
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Sex (Female)
Timeliness in FY 2011
Total # # Timely % Timely FY 2010 APD* FY 2011 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 2,096 1,692 80.7%
All Investigations 888 531 59.8% 213 243 14.1% 183
All Complaint Closures 1,192 653 511 -21.7% 346
Merit Decisions (no AJ) 457 119 26% 1,113 579 -48% 429
Dismissal Decisions (no AJ) 163 332 153 -53.9% 73
*APD = Average Processing Days
Outcomes of Complaints in FY 2011
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 1,283
Total Closures 1,192
Settlements 241 20.2%
Withdrawals 96 8.1%
Total Final Agency Actions 855 71.7% 620 72.5% 230 26.9% 5 0.6%
Dismissals 170 19.9% 163 95.9% 7 4.1% 0 0%
Merit Decisions 685 80.1% 457 66.7% 223 32.6% 5 0.7%
Finding Discrimination 13 1.9% 2 15.4% 6 46.2% 5 38.5%
Finding No Discrimination 672 98.1% 455 67.7% 217 32.3% 0 0%
Costs Associated with EEO Process in FY 2011
Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 13 $119,362 $9,181
ADR Settlements w/ Monetary Benefits 8 $93,572 $11,696
Investigation Costs 888 $3,664,840 $4,127
Complaint Closures with Monetary Benefits 157 $3,622,459 $23,072
ADR Settlements w/ Monetary Benefits 4 $145,200 $36,300