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Government-Wide (The Government)
FY 2011 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2011
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counseling 18,820 17,822 36,642
Settlements 628 3.3% 5,171 29% 5,799 15.8%
Withdrawals or No Complaints Filed 7,270 38.6% 6,391 35.9% 13,661 37.3%
Complaints Filed* 16,259 44.4%
Decision to File Complaint Pending at End of FY 923 2.5%
*Includes only complaints filed in FY 2011 where counseling was also completed during FY 2011.
Agency Use of ADR for EEO Dispute Resolution in FY 2011
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 36,642 78% 48.6%
Complaint Closures 17,436 17.6% 6.8%
Bases Most Frequently Alleged in FY 2011
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Race (Black or African American)
Timeliness in FY 2011
Total # # Timely % Timely FY 2010 APD* FY 2011 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 36,624 33,992 92.8%
All Investigations 10,854 8,103 74.7% 181 183 1.1% 183
All Complaint Closures 17,436 360 346 -3.9% 346
Merit Decisions (no AJ) 4,428 2,503 56.5% 481 430 -10.6% 429
Dismissal Decisions (no AJ) 4,768 88 62 -29.5% 73
*APD = Average Processing Days
Outcomes of Complaints in FY 2011
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 16,974
Total Closures 17,436
Settlements 3,785 21.7%
Withdrawals 1,372 7.9%
Total Final Agency Actions 12,279 70.4% 9,196 74.9% 3,031 24.7% 52 0.4%
Dismissals 4,853 39.5% 4,768 98.2% 82 1.7% 3 0.1%
Merit Decisions 7,426 60.5% 4,428 59.6% 2,949 39.7% 49 0.7%
Finding Discrimination 212 2.9% 52 24.5% 116 54.7% 44 20.8%
Finding No Discrimination 7,214 97.2% 4,376 60.7% 2,833 39.3% 5 0.1%
Costs Associated with EEO Process in FY 2011
Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 627 $3,042,646 $4,852
ADR Settlements w/ Monetary Benefits 519 $1,554,152 $2,994
Investigation Costs 10,854 $49,612,024 $4,570
Complaint Closures with Monetary Benefits 2,842 $43,478,106 $15,298
ADR Settlements w/ Monetary Benefits 376 $3,577,013 $9,513