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General Services Administration (GSA)
FY 2011 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2011
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counseling 102 66 168
Settlements 1 1% 8 12.1% 9 5.4%
Withdrawals or No Complaints Filed 27 26.5% 23 34.9% 50 29.8%
Complaints Filed* 104 61.9%
Decision to File Complaint Pending at End of FY 5 3%
*Includes only complaints filed in FY 2011 where counseling was also completed during FY 2011.
Agency Use of ADR for EEO Dispute Resolution in FY 2011
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 168 91.7% 39.3%
Complaint Closures 103 7.8% 5.8%
Bases Most Frequently Alleged in FY 2011
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Race (Black or African American)
Timeliness in FY 2011
Total # # Timely % Timely FY 2010 APD* FY 2011 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 168 167 99.4%
All Investigations 65 45 69.2% 201 263 30.8% 183
All Complaint Closures 103 309 411 33% 346
Merit Decisions (no AJ) 19 19 100% 327 424 29.7% 429
Dismissal Decisions (no AJ) 26 43 53 23.3% 73
*APD = Average Processing Days
Outcomes of Complaints in FY 2011
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 104
Total Closures 103
Settlements 34 33%
Withdrawals 6 5.8%
Total Final Agency Actions 63 61.2% 45 71.4% 18 28.6% 0 0%
Dismissals 26 41.3% 26 100% 0 0% 0 0%
Merit Decisions 37 58.7% 19 51.4% 18 48.6% 0 0%
Finding Discrimination 0 NA% 0 NA% 0 NA% 0 NA%
Finding No Discrimination 37 100% 19 51.4% 18 48.6% 0 0%
Costs Associated with EEO Process in FY 2011
Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 2 $7,200 $3,600
ADR Settlements w/ Monetary Benefits 2 $7,200 $3,600
Investigation Costs 65 $184,094 $2,832
Complaint Closures with Monetary Benefits 27 $627,186 $23,229
ADR Settlements w/ Monetary Benefits 0 $0 $0