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Office of Personnel Management (OPM)
FY 2011 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2011
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counseling 70 2 72
Settlements 0 0% 1 50% 1 1.4%
Withdrawals or No Complaints Filed 35 50% 1 50% 36 50%
Complaints Filed* 32 44.4%
Decision to File Complaint Pending at End of FY 3 4.2%
*Includes only complaints filed in FY 2011 where counseling was also completed during FY 2011.
Agency Use of ADR for EEO Dispute Resolution in FY 2011
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 72 81.9% 2.8%
Complaint Closures 19 0% 0%
Bases Most Frequently Alleged in FY 2011
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Race (Black or African American) Age
Timeliness in FY 2011
Total # # Timely % Timely FY 2010 APD* FY 2011 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 72 72 100%
All Investigations 23 23 100% 101 102 1% 183
All Complaint Closures 19 89 353 296.6% 346
Merit Decisions (no AJ) 7 0 0% 200 360 80% 429
Dismissal Decisions (no AJ) 2 18 44 144.4% 73
*APD = Average Processing Days
Outcomes of Complaints in FY 2011
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 32
Total Closures 19
Settlements 5 26.3%
Withdrawals 2 10.5%
Total Final Agency Actions 12 63.2% 9 75% 3 25% 0 0%
Dismissals 2 16.7% 2 100% 0 0% 0 0%
Merit Decisions 10 83.3% 7 70% 3 30% 0 0%
Finding Discrimination 0 NA% 0 NA% 0 NA% 0 NA%
Finding No Discrimination 10 100% 7 70% 3 30% 0 0%
Costs Associated with EEO Process in FY 2011
Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 0 $0 $0
ADR Settlements w/ Monetary Benefits 0 $0 $0
Investigation Costs 23 $195,460 $8,498
Complaint Closures with Monetary Benefits 5 $198,816 $39,763
ADR Settlements w/ Monetary Benefits 0 $0 $0