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Small Business Administration (SBA)
FY 2011 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2011
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counseling 65 5 70
Settlements 2 3.1% 0 0% 2 2.9%
Withdrawals or No Complaints Filed 25 38.5% 2 40% 27 38.6%
Complaints Filed* 40 57.1%
Decision to File Complaint Pending at End of FY 1 1.4%
*Includes only complaints filed in FY 2011 where counseling was also completed during FY 2011.
Agency Use of ADR for EEO Dispute Resolution in FY 2011
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 70 44.3% 7.1%
Complaint Closures 34 0% 0%
Bases Most Frequently Alleged in FY 2011
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Sex (Female)
Timeliness in FY 2011
Total # # Timely % Timely FY 2010 APD* FY 2011 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 70 59 84.3%
All Investigations 19 13 68.4% 151 202 33.8% 183
All Complaint Closures 34 373 257 -31.1% 346
Merit Decisions (no AJ) 10 7 70% 229 140 -38.9% 429
Dismissal Decisions (no AJ) 10 29 25 -13.8% 73
*APD = Average Processing Days
Outcomes of Complaints in FY 2011
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 41
Total Closures 34
Settlements 11 32.4%
Withdrawals 1 2.9%
Total Final Agency Actions 22 64.7% 20 90.9% 2 9.1% 0 0%
Dismissals 10 45.5% 10 100% 0 0% 0 0%
Merit Decisions 12 54.5% 10 83.3% 2 16.7% 0 0%
Finding Discrimination 0 NA% 0 NA% 0 NA% 0 NA%
Finding No Discrimination 12 100% 10 83.3% 2 16.7% 0 0%
Costs Associated with EEO Process in FY 2011
Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 1 $25,000 $25,000
ADR Settlements w/ Monetary Benefits 0 $0 $0
Investigation Costs 19 $73,034 $3,843
Complaint Closures with Monetary Benefits 7 $69,716 $9,959
ADR Settlements w/ Monetary Benefits 0 $0 $0