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Social Security Administration (SSA)
FY 2011 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2011
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counseling 533 370 903
Settlements 7 1.3% 64 17.3% 71 7.9%
Withdrawals or No Complaints Filed 303 56.8% 39 10.5% 342 37.9%
Complaints Filed* 464 51.4%
Decision to File Complaint Pending at End of FY 26 2.9%
*Includes only complaints filed in FY 2011 where counseling was also completed during FY 2011.
Agency Use of ADR for EEO Dispute Resolution in FY 2011
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 903 85.7% 41%
Complaint Closures 489 76.9% 14.1%
Bases Most Frequently Alleged in FY 2011
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Race (Black or African American)
Timeliness in FY 2011
Total # # Timely % Timely FY 2010 APD* FY 2011 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 903 847 93.8%
All Investigations 408 296 72.5% 175 190 8.6% 183
All Complaint Closures 489 444 418 -5.9% 346
Merit Decisions (no AJ) 150 80 53.3% 461 392 -15% 429
Dismissal Decisions (no AJ) 88 58 41 -29.3% 73
*APD = Average Processing Days
Outcomes of Complaints in FY 2011
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 489
Total Closures 489
Settlements 66 13.5%
Withdrawals 53 10.8%
Total Final Agency Actions 370 75.7% 238 64.3% 131 35.4% 1 0.3%
Dismissals 92 24.9% 88 95.7% 4 4.4% 0 0%
Merit Decisions 278 75.1% 150 54% 127 45.7% 1 0.4%
Finding Discrimination 3 1.1% 0 0% 2 66.7% 1 33.3%
Finding No Discrimination 275 98.9% 150 54.5% 125 45.5% 0 0%
Costs Associated with EEO Process in FY 2011
Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 2 $3,217 $1,608
ADR Settlements w/ Monetary Benefits 2 $3,217 $1,608
Investigation Costs 408 $1,904,040 $4,666
Complaint Closures with Monetary Benefits 24 $117,691 $4,903
ADR Settlements w/ Monetary Benefits 0 $0 $0