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Department of State (STATE)
FY 2011 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2011
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counseling 186 85 271
Settlements 7 3.8% 17 20% 24 8.9%
Withdrawals or No Complaints Filed 87 46.8% 31 36.5% 118 43.5%
Complaints Filed* 122 45%
Decision to File Complaint Pending at End of FY 7 2.6%
*Includes only complaints filed in FY 2011 where counseling was also completed during FY 2011.
Agency Use of ADR for EEO Dispute Resolution in FY 2011
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 271 75.3% 31.4%
Complaint Closures 101 5.9% 5.9%
Bases Most Frequently Alleged in FY 2011
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Race (Black or African American)
Timeliness in FY 2011
Total # # Timely % Timely FY 2010 APD* FY 2011 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 271 203 74.9%
All Investigations 89 43 48.3% 223 271 21.5% 183
All Complaint Closures 101 206 466 126.2% 346
Merit Decisions (no AJ) 41 3 7.3% 134 424 216.4% 429
Dismissal Decisions (no AJ) 26 62 81 30.6% 73
*APD = Average Processing Days
Outcomes of Complaints in FY 2011
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 128
Total Closures 101
Settlements 10 9.9%
Withdrawals 9 8.9%
Total Final Agency Actions 82 81.2% 67 81.7% 15 18.3% 0 0%
Dismissals 26 31.7% 26 100% 0 0% 0 0%
Merit Decisions 56 68.3% 41 73.2% 15 26.8% 0 0%
Finding Discrimination 1 1.8% 0 0% 1 100% 0 0%
Finding No Discrimination 55 98.2% 41 74.5% 14 25.5% 0 0%
Costs Associated with EEO Process in FY 2011
Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 4 $168,978 $42,244
ADR Settlements w/ Monetary Benefits 3 $48,978 $16,326
Investigation Costs 89 $211,680 $2,378
Complaint Closures with Monetary Benefits 10 $246,210 $24,621
ADR Settlements w/ Monetary Benefits 1 $5,700 $5,700