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| Agency or Department | Total Complaint Closures | Number Complaint Closures Offered ADR | % Complaint Closures Offered ADR (Offer Rate) | Number Offers Rejected by Complainant | Total Complaint Closures Accepted / Participated in ADR Program | % Complaint Closures Accepted into ADR Program (Participation Rate) |
|---|---|---|---|---|---|---|
| Advisory Council on Historic Preservation | NRF | NRF | NRF | NRF | NRF | NRF |
| African Development Foundation | 1 | 0 | 0.00% | 0 | 0 | 0.00% |
| Agency for International Development | 13 | 9 | 69.23% | 7 | 2 | 15.38% |
| American Battle Monuments Commission | NRF | NRF | NRF | NRF | NRF | NRF |
| Appalachian Regional Commission | NRF | NRF | NRF | NRF | NRF | NRF |
| Architectural and Transportation Barriers Compliance Board | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Arctic Research Commission | NRF | NRF | NRF | NRF | NRF | NRF |
| Armed Forces Retirement Home | NRF | NRF | NRF | NRF | NRF | NRF |
| Barry Goldwater Scholarship and Excellence in Education Foundation | NRF | NRF | NRF | NRF | NRF | NRF |
| Broadcasting Board of Governors | 16 | 16 | 100.00% | 16 | 0 | 0.00% |
| Central Intelligence Agency | 23 | 0 | 0.00% | 0 | 0 | 0.00% |
| Chemical Safety and Hazard Investigation Board | 1 | 1 | 100.00% | 1 | 0 | 0.00% |
| Christopher Columbus Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission of Fine Arts | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission on Civil Rights | 3 | 0 | 0.00% | 0 | 0 | 0.00% |
| Committee for Purchase from People Who Are Blind or Severely Disabled | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Commodity Futures Trading Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Consumer Product Safety Commission | 7 | 0 | 0.00% | 0 | 0 | 0.00% |
| Corporation for National and Community Service | 3 | 0 | 0.00% | 0 | 0 | 0.00% |
| Court Services and Offender Supervision Agency for the District of Columbia | 7 | 1 | 14.29% | 0 | 1 | 14.29% |
| Defense Army and Air Force Exchange | 119 | 78 | 65.55% | 64 | 14 | 11.76% |
| Defense Commissary Agency | 114 | 22 | 19.30% | 9 | 13 | 11.40% |
| Defense Contract Audit Agency | 21 | 6 | 28.57% | 0 | 6 | 28.57% |
| Defense Contract Management Agency | 22 | 2 | 9.09% | 2 | 0 | 0.00% |
| Defense Finance and Accounting Service | 62 | 4 | 6.45% | 1 | 3 | 4.84% |
| Defense Human Resources Activity | 1 | 0 | 0.00% | 0 | 0 | 0.00% |
| Defense Information Systems Agency | 13 | 0 | 0.00% | 0 | 0 | 0.00% |
| Defense Intelligence Agency | 21 | 11 | 52.38% | 11 | 0 | 0.00% |
| Defense Logistics Agency | 105 | 20 | 19.05% | 3 | 17 | 16.19% |
| Defense Media Activity | 2 | 2 | 100.00% | 2 | 0 | 0.00% |
| Defense Missile Defense Agency | 1 | 1 | 100.00% | 1 | 0 | 0.00% |
| Defense National Geospatial-Intelligence Agency | 20 | 0 | 0.00% | 0 | 0 | 0.00% |
| Defense National Guard Bureau | 18 | 8 | 44.44% | 1 | 7 | 38.89% |
| Defense National Security Agency | 30 | 0 | 0.00% | 0 | 0 | 0.00% |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Defense Office of the Inspector General | 6 | 1 | 16.67% | 0 | 1 | 16.67% |
| Defense Office of the Secretary - Wash. Hqtrs. Services | 35 | 2 | 5.71% | 0 | 2 | 5.71% |
| Defense Security Service | 6 | 1 | 16.67% | 0 | 1 | 16.67% |
| Defense Technical Information Center | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Defense Threat Reduction Agency | 8 | 8 | 100.00% | 8 | 0 | 0.00% |
| Defense TRICARE Management Activity | 3 | 0 | 0.00% | 0 | 0 | 0.00% |
| Defense Uniformed Services University | 4 | 2 | 50.00% | 0 | 2 | 50.00% |
| Department of Agriculture | 457 | 152 | 33.26% | 77 | 75 | 16.41% |
| Department of Commerce | 687 | 172 | 25.04% | 154 | 18 | 2.62% |
| Department of Defense Education Activity | 39 | 14 | 35.90% | 11 | 3 | 7.69% |
| Department of Education | 43 | 22 | 51.16% | 12 | 10 | 23.26% |
| Department of Energy | RNF | RNF | RNF | RNF | RNF | RNF |
| Department of Health and Human Services | 378 | 83 | 21.96% | 50 | 33 | 8.73% |
| Department of Homeland Security | 1,192 | 293 | 24.58% | 247 | 46 | 3.86% |
| Department of Housing and Urban Development | 98 | 8 | 8.16% | 0 | 8 | 8.16% |
| Department of Justice | 693 | 63 | 9.09% | 47 | 16 | 2.31% |
| Department of Labor | 121 | 121 | 100.00% | 87 | 34 | 28.10% |
| Department of State | 101 | 6 | 5.94% | 0 | 6 | 5.94% |
| Department of the Air Force | 529 | 193 | 36.48% | 122 | 71 | 13.42% |
| Department of the Army | 1,279 | 288 | 22.52% | 109 | 179 | 14.00% |
| Department of the Interior | 279 | 199 | 71.33% | 171 | 28 | 10.04% |
| Department of the Navy | 684 | 25 | 3.65% | 10 | 15 | 2.19% |
| Department of the Treasury | 427 | 304 | 71.19% | 240 | 64 | 14.99% |
| Department of Transportation | 338 | 6 | 1.78% | 0 | 6 | 1.78% |
| Department of Veterans Affairs | 2,071 | 111 | 5.36% | 18 | 93 | 4.49% |
| Election Assistance Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Environmental Protection Agency | 43 | 7 | 16.28% | 3 | 4 | 9.30% |
| Equal Employment Opportunity Commission | 31 | 4 | 12.90% | 0 | 4 | 12.90% |
| Export-Import Bank of the US | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Farm Credit Administration | 1 | 1 | 100.00% | 0 | 1 | 100.00% |
| Farm Credit System Insurance Corporation | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Communications Commission | 5 | 5 | 100.00% | 5 | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 28 | 9 | 32.14% | 4 | 5 | 17.86% |
| Federal Election Commission | 4 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Energy Regulatory Commission | 8 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Financial Institutions Examination Council | NRF | NRF | NRF | NRF | NRF | NRF |
| Federal Housing Finance Agency | 3 | 1 | 33.33% | 0 | 1 | 33.33% |
| Federal Labor Relations Authority | 1 | 1 | 100.00% | 0 | 1 | 100.00% |
| Federal Maritime Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 1 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Mine Safety & Health Review Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 2 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Trade Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| General Services Administration | 103 | 8 | 7.77% | 2 | 6 | 5.83% |
| Government Printing Office | 39 | 0 | 0.00% | 0 | 0 | 0.00% |
| Harry S. Truman Scholarship Foundation | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Institute of Museum and Library Services | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Inter-American Foundation | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| International Boundary and Water Commission | 5 | 0 | 0.00% | 0 | 0 | 0.00% |
| International Joint Commission: US & Canada | NRF | NRF | NRF | NRF | NRF | NRF |
| International Trade Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| James Madison Memorial Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF |
| Japan-United States Friendship Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 3 | 0 | 0.00% | 0 | 0 | 0.00% |
| Marine Mammal Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Merit Systems Protection Board | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Millennium Challenge Corporation | 2 | 0 | 0.00% | 0 | 0 | 0.00% |
| Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation | NRF | NRF | NRF | NRF | NRF | NRF |
| National Aeronautics and Space Administration | 59 | 20 | 33.90% | 4 | 16 | 27.12% |
| National Archives and Records Administration | 11 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Capital Planning Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Council on Disability | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Credit Union Administration | 6 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Endowment for the Arts | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Foundation on the Arts & the Humanities | NRF | NRF | NRF | NRF | NRF | NRF |
| National Gallery of Art | 8 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Indian Gaming Commission | 2 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Labor Relations Board | 13 | 13 | 100.00% | 13 | 0 | 0.00% |
| National Mediation Board | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Reconnaissance Office | 4 | 3 | 75.00% | 3 | 0 | 0.00% |
| National Science Foundation | 2 | 2 | 100.00% | 2 | 0 | 0.00% |
| National Transportation Safety Board | 1 | 1 | 100.00% | 1 | 0 | 0.00% |
| Navajo and Hopi Indian Relocation Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Nuclear Regulatory Commission | 14 | 13 | 92.86% | 10 | 3 | 21.43% |
| Nuclear Waste Technical Review Commission | NRF | NRF | NRF | NRF | NRF | NRF |
| Occupational Safety & Health Review Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Office of Government Ethics | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Office of Personnel Management | 19 | 0 | 0.00% | 0 | 0 | 0.00% |
| Office of Special Counsel | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Office of the Director of National Intelligence | 2 | 0 | 0.00% | 0 | 0 | 0.00% |
| Overseas Private Investment Corporation | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Peace Corps | 4 | 0 | 0.00% | 0 | 0 | 0.00% |
| Pension Benefit Guaranty Corporation | 30 | 17 | 56.67% | 17 | 0 | 0.00% |
| Postal Regulatory Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Presidio Trust | NRF | NRF | NRF | NRF | NRF | NRF |
| Railroad Retirement Board | 2 | 0 | 0.00% | 0 | 0 | 0.00% |
| Securities and Exchange Commission | 14 | 1 | 7.14% | 0 | 1 | 7.14% |
| Selective Service System | 1 | 0 | 0.00% | 0 | 0 | 0.00% |
| Small Business Administration | 34 | 0 | 0.00% | 0 | 0 | 0.00% |
| Smithsonian Institution | 6 | 6 | 100.00% | 4 | 2 | 33.33% |
| Social Security Administration | 489 | 376 | 76.89% | 307 | 69 | 14.11% |
| Tennessee Valley Authority | 84 | 0 | 0.00% | 0 | 0 | 0.00% |
| Trade and Development Agency | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| U.S. Postal Service | 6,251 | 328 | 5.25% | 30 | 298 | 4.77% |
| U.S. Tax Court | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Utah Reclamation Mitigation and Conservation Commission | NRF | NRF | NRF | NRF | NRF | NRF |
| Valles Caldera Trust | NRF | NRF | NRF | NRF | NRF | NRF |
| Cabinet Level Subtotal | 16,278 | 2,556 | 15.70% | 1,487 | 1,069 | 6.57% |
| Midsize Agencies Subtotal | 865 | 426 | 49.25% | 324 | 102 | 11.79% |
| Small Agencies Subtotal | 288 | 88 | 30.56% | 74 | 14 | 4.86% |
| Micro Agencies Subtotal | 5 | 1 | 20.00% | 1 | 0 | 0.00% |
| Government-wide | 17,436 | 3,071 | 17.61% | 1,886 | 1,185 | 6.80% |
NRF = No Report Filed