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Table B-1a
FY 2011 Total Work Force, Counselings, and Complaints - Sub-Component Data
Agency or Department Total Work Force Number Completed/ Ended Counselings Number Individuals with Completed/ Ended Counselings Counseled Individuals as % of Total Work Force Number Complaints Filed Number Complainants Number Complainants as % of Total Work Force
Defense Logistics Agency Wide 23,180 283 278 1.20% 106 105 0.45%
DLA Aviation 3,732 48 48 1.29% 22 22 0.59%
DLA Disposition Services 910 21 21 2.31% 9 9 0.99%
DLA Distribution 8,215 117 114 1.39% 37 37 0.45%
DLA Headquarters Operations Division 3,247 34 34 1.05% 10 10 0.31%
DLA Land and Maritime 3,414 38 36 1.05% 21 20 0.59%
DLA Logistics Information Service 862 6 6 0.70% 4 4 0.46%
DLA Troop Support 2,800 19 19 0.68% 3 3 0.11%
               
               
Defense National Guard Bureau Wide 55,194 109 106 0.19% 31 29 0.05%
Alabama National Guard 2,661 1 1 0.04% 1 1 0.04%
Alaska National Guard 681 0 0 0.00% 0 0 0.00%
Arizona National Guard 1,375 5 5 0.36% 1 1 0.07%
Arkansas National Guard 964 3 2 0.21% 0 0 0.00%
California National Guard 2,257 9 9 0.40% 8 8 0.35%
Colorado National Guard 752 2 2 0.27% 2 2 0.27%
Connecticut National Guard 595 0 0 0.00% 0 0 0.00%
DC National Guard 447 2 2 0.45% 1 1 0.22%
Delaware National Guard 354 0 0 0.00% 0 0 0.00%
Florida National Guard 1,050 0 0 0.00% 0 0 0.00%
Georgia National Guard 1,200 0 0 0.00% 0 0 0.00%
Guam National Guard 0 0 0 0.00% 0 0 0.00%
Hawaii National Guard 1,123 0 0 0.00% 0 0 0.00%
Idaho National Guard 850 0 0 0.00% 0 0 0.00%
Illinois National Guard 1,155 0 0 0.00% 0 0 0.00%
Indiana National Guard 1,167 2 2 0.17% 0 0 0.00%
Iowa National Guard 1,654 27 27 1.63% 1 1 0.06%
Kansas National Guard 1,204 3 1 0.08% 3 1 0.08%
Kentucky National Guard 728 0 0 0.00% 0 0 0.00%
Louisiana National Guard 977 0 0 0.00% 0 0 0.00%
Maine National Guard 511 0 0 0.00% 0 0 0.00%
Maryland National Guard 1,380 1 1 0.07% 1 1 0.07%
Massachusetts National Guard 1,106 4 4 0.36% 0 0 0.00%
Michigan National Guard 1,617 3 3 0.19% 2 2 0.12%
Minnesota National Guard 704 1 1 0.14% 1 1 0.14%
Mississippi National Guard 1,294 1 1 0.08% 0 0 0.00%
Missouri National Guard 1,324 3 3 0.23% 1 1 0.08%
Montana National Guard 552 1 1 0.18% 0 0 0.00%
Nebraska National Guard 519 0 0 0.00% 0 0 0.00%
Nevada National Guard 619 3 3 0.48% 0 0 0.00%
New Hampshire National Guard 450 1 1 0.22% 0 0 0.00%
New Jersey National Guard 933 1 1 0.11% 0 0 0.00%
New Mexico National Guard 482 0 0 0.00% 0 0 0.00%
New York National Guard 1,990 1 1 0.05% 1 1 0.05%
North Carolina National Guard 1,111 0 0 0.00% 0 0 0.00%
North Dakota National Guard 648 1 1 0.15% 1 1 0.15%
Ohio National Guard 1,972 0 0 0.00% 0 0 0.00%
Oklahoma National Guard 860 0 0 0.00% 0 0 0.00%
Oregon National Guard 1,203 1 1 0.08% 0 0 0.00%
Pennsylvania National Guard 3,542 0 0 0.00% 0 0 0.00%
Puerto Rico National Guard 810 4 4 0.49% 0 0 0.00%
Rhode Island National Guard 385 0 0 0.00% 0 0 0.00%
South Carolina National Guard 938 1 1 0.11% 1 1 0.11%
South Dakota National Guard 521 0 0 0.00% 0 0 0.00%
Tennessee National Guard 1,308 4 4 0.31% 4 4 0.31%
Texas National Guard 1,811 2 2 0.11% 1 1 0.06%
Utah National Guard 846 11 11 1.30% 0 0 0.00%
Vermont National Guard 497 0 0 0.00% 0 0 0.00%
Virgin Islands National Guard 133 0 0 0.00% 0 0 0.00%
Virginia National Guard 680 2 2 0.29% 0 0 0.00%
Washington State National Guard 794 4 4 0.50% 0 0 0.00%
West Virginia National Guard 1,009 3 3 0.30% 0 0 0.00%
Wisconsin National Guard 999 0 0 0.00% 0 0 0.00%
Wyoming National Guard 452 2 2 0.44% 1 1 0.22%
               
Department of Agriculture Wide 107,934 953 917 0.85% 505 489 0.45%
USDA Agricultural Marketing Service 4,165 27 27 0.65% 18 18 0.43%
USDA Agricultural Research Service 8,972 27 27 0.30% 18 18 0.20%
USDA Animal and Plant Health Inspection Service 8,632 68 68 0.79% 49 49 0.57%
USDA Economic Research Service 385 1 1 0.26% 1 1 0.26%
USDA Farm Service Agency 5,003 45 42 0.84% 25 25 0.50%
USDA Food and Nutrition Service 1,367 9 8 0.59% 6 5 0.37%
USDA Food Safety And Inspection Service 10,164 219 208 2.05% 79 77 0.76%
USDA Foreign Agricultural Service 970 11 11 1.13% 7 7 0.72%
USDA Forest Service 42,298 267 246 0.58% 146 133 0.31%
USDA Grain Inspection, Packers and Stockyards Administration 793 23 23 2.90% 9 9 1.13%
USDA National Agricultural Statistics Service 1,038 3 3 0.29% 2 2 0.19%
USDA National Appeals Division 84 0 0 0.00% 0 0 0.00%
USDA National Institute of Food and Agriculture 377 4 4 1.06% 3 3 0.80%
USDA Natural Resources Conservation Service 12,296 45 45 0.37% 29 29 0.24%
USDA Office Of Inspector General 602 5 5 0.83% 2 2 0.33%
USDA Office Of The Chief Financial Officer 1,302 55 55 4.22% 32 32 2.46%
USDA Risk Management Agency 502 14 14 2.79% 10 10 1.99%
USDA Rural Development 5,928 81 81 1.37% 45 45 0.76%
               
               
Department of Commerce Wide 45,105 448 441 0.98% 306 301 0.67%
DOC U. S. Patent and Trademark Office 10,211 52 51 0.50% 29 28 0.27%
DOC All Other Commerce Bureaus 4,324 33 33 0.76% 25 25 0.58%
DOC Bureau of the Census 13,047 126 122 0.94% 82 79 0.61%
DOC Decennial Census 0 102 102 0.00% 84 84 0.00%
DOC International Trade Administration 1,641 16 15 0.91% 9 9 0.55%
DOC National Institute of Standards & Technology 3,000 20 20 0.67% 10 10 0.33%
DOC National Oceanic & Atmospheric Administration 12,882 99 98 0.76% 67 66 0.51%
               
               
Department of Energy Wide NRF NRF NRF NRF NRF NRF NRF
Department of Health and Human Services Wide 72,596 706 684 0.94% 415 398 0.55%
HHS Administration for Children and Families 1,328 17 17 1.28% 8 8 0.60%
HHS Agency for Healthcare Research and Quality 292 2 2 0.68% 1 1 0.34%
HHS Centers for Disease Control and Prevention 9,960 99 99 0.99% 49 49 0.49%
HHS Centers for Medicare & Medicaid Services 5,274 56 53 1.00% 30 28 0.53%
HHS Food and Drug Administration 12,758 125 119 0.93% 73 72 0.56%
HHS Health Resources and Services Administration 1,697 32 32 1.89% 12 12 0.71%
HHS Indian Health Service 15,138 191 181 1.20% 101 101 0.67%
HHS National Institutes of Health 19,956 114 111 0.56% 96 82 0.41%
HHS Off of the Secretary of Health & Human Services 4,933 56 56 1.14% 33 33 0.67%
HHS Program Support Center 745 8 8 1.07% 6 6 0.81%
HHS Substance Abuse & Mental Health Serv Admin 515 6 6 1.17% 6 6 1.17%
               
               
Department of Homeland Security Wide 199,452 2,096 2,019 1.01% 1,283 1,220 0.61%
DHS Federal Emergency Management Agency 18,334 221 218 1.19% 111 105 0.57%
DHS Federal Law Enforcement Training Center 1,256 24 23 1.83% 14 13 1.04%
DHS Headquarters 7,619 88 87 1.14% 56 55 0.72%
DHS Transportation Security Administration 66,023 675 671 1.02% 439 428 0.65%
DHS U.S. Citizenship and Immigration Services 10,645 127 116 1.09% 82 79 0.74%
DHS U.S. Coast Guard 8,776 78 75 0.85% 45 42 0.48%
DHS U.S. Customs and Border Protection 59,464 574 528 0.89% 328 294 0.49%
DHS U.S. Immigration and Customs Enforcement 20,300 263 260 1.28% 174 174 0.86%
DHS U.S. Secret Service 7,035 46 41 0.58% 34 30 0.43%
               
               
Department of Justice Wide 117,212 1,125 1,105 0.94% 704 691 0.59%
DOJ Alcohol, Tobacco, Firearms and Explosives 5,054 54 54 1.07% 40 40 0.79%
DOJ Bureau of Prisons 37,874 600 596 1.57% 369 367 0.97%
DOJ Drug Enforcement Administration 9,805 26 26 0.27% 21 21 0.21%
DOJ Executive Office for Immigration Review 1,536 13 13 0.85% 10 10 0.65%
DOJ Executive Office for U.S. Attorneys 11,721 53 48 0.41% 35 30 0.26%
DOJ Federal Bureau of Investigation 35,575 224 224 0.63% 156 156 0.44%
DOJ Office of Justice Programs 670 13 10 1.49% 6 6 0.90%
DOJ Offices, Boards, and Divisions 9,184 55 55 0.60% 23 23 0.25%
DOJ U.S. Marshals Service 5,793 87 79 1.36% 44 38 0.66%
               
               
Department of Labor Wide 16,331 249 237 1.45% 144 137 0.84%
DOL (DM and others) 4,750 86 84 1.77% 50 49 1.03%
DOL Bureau of Labor Statistics 2,455 8 8 0.33% 3 3 0.12%
DOL Employment and Training Administration 1,147 21 20 1.74% 17 17 1.48%
DOL Mine Safety and Health Administration 2,348 36 34 1.45% 18 17 0.72%
DOL Occupational Safety and Health Administration 2,274 39 34 1.50% 21 17 0.75%
DOL Office of Workers Compensation Programs 1,576 25 25 1.59% 13 13 0.82%
DOL Wage and Hour Division 1,781 34 32 1.80% 22 21 1.18%
               
               
Department of the Army Wide 276,924 2,388 2,220 0.80% 1,283 1,205 0.44%
Eighth U.S. Army (KOREA) 507 5 5 0.99% 5 5 0.99%
Headquarters, Department of Army 13,996 147 136 0.97% 77 70 0.50%
U.S. Army Corps of Engineers 38,010 250 230 0.61% 144 134 0.35%
U.S. Army Europe 2,034 11 11 0.54% 6 6 0.29%
U.S. Army Forces Command 3,499 15 14 0.40% 4 4 0.11%
U.S. Army Installation Management Command 61,977 618 581 0.94% 338 324 0.52%
U.S. Army Intelligence and Security Command 3,194 16 15 0.47% 13 12 0.38%
U.S. Army Material Command 66,529 479 434 0.65% 261 237 0.36%
U.S. Army Medical Command 42,427 475 443 1.04% 232 220 0.52%
U.S. Army Network Enterprise Technology Command 4,710 27 27 0.57% 16 16 0.34%
U.S. Army Pacific (USARPAC) 501 13 13 2.59% 7 7 1.40%
U.S. Army Reserve Command 12,317 147 140 1.14% 74 73 0.59%
U.S. Army Space and Missile Defense Command 1,036 7 5 0.48% 5 3 0.29%
U.S. Army Special Operations Command (USASOC) 1,789 12 12 0.67% 8 8 0.45%
U.S. Army Test and Evaluation Command 4,340 16 13 0.30% 13 10 0.23%
U.S. Army Training and Doctrine Command 20,058 150 141 0.70% 80 76 0.38%
               
               
Department of the Interior Wide 80,092 571 567 0.71% 290 290 0.36%
DOI Bureau Of Indian Affairs 9,193 93 93 1.01% 52 52 0.57%
DOI Bureau Of Land Management 12,036 78 77 0.64% 35 35 0.29%
DOI Bureau of Ocean Energy Mgt, Regulation & Enforcement 1,183 15 15 1.27% 4 4 0.34%
DOI Bureau Of Reclamation 5,443 57 57 1.05% 33 33 0.61%
DOI Fish And Wildlife Service 10,378 45 45 0.43% 30 30 0.29%
DOI Geological Survey 9,369 21 21 0.22% 12 12 0.13%
DOI National Park Service 27,538 190 187 0.68% 79 79 0.29%
DOI Office Of Surface Mining, Reclamation and Enforcement 532 8 8 1.50% 6 6 1.13%
DOI-Office Of The Secretary 4,420 64 64 1.45% 39 39 0.88%
               
               
Department of the Navy Wide 246,340 1,998 1,982 0.80% 1,010 1,002 0.41%
Chief Of Naval Operations 5,340 47 47 0.88% 21 21 0.39%
Commander Naval Installations Command 32,553 263 261 0.80% 104 102 0.31%
Commander Naval Reserve 471 1 1 0.21% 1 1 0.21%
Commander Pacific Fleet 18,437 125 124 0.67% 43 43 0.23%
DON Assistant for Administration 5,048 47 47 0.93% 21 21 0.42%
DON Bureau of Medicine & Surgery 12,478 162 162 1.30% 69 69 0.55%
DON SPAWAR 8,675 33 32 0.37% 8 8 0.09%
DON Strategic Systems Project Office 1,027 7 7 0.68% 3 3 0.29%
Fleet Forces Command 21,879 92 90 0.41% 38 36 0.16%
Marine Corps HQ 32,855 646 643 1.96% 441 440 1.34%
Military Sealift Command 6,757 56 56 0.83% 18 18 0.27%
Naval Air Systems Command 24,618 141 141 0.57% 68 68 0.28%
Naval Education & Training Command 4,852 36 36 0.74% 19 19 0.39%
Naval Sea Systems Command 26,326 76 71 0.27% 35 33 0.13%
Naval Special Warfare Command 1,123 4 4 0.36% 0 0 0.00%
Naval Supply Systems Command 20,216 92 92 0.46% 44 44 0.22%
Naval Systems Management Activity 443 0 0 0.00% 0 0 0.00%
Navy Facilities & Engineering Command 16,607 142 140 0.84% 66 65 0.39%
Navy Military Personnel Command 1,694 8 8 0.47% 4 4 0.24%
Office Of Naval Intelligence 1,836 14 14 0.76% 6 6 0.33%
Office Of Naval Research 3,105 6 6 0.19% 1 1 0.03%
               
               
Department of the Treasury Wide 122,847 745 686 0.56% 414 359 0.29%
Treas - Alcohol and Tobacco Tax and Trade Bureau 499 0 0 0.00% 0 0 0.00%
Treas - Bureau of Engraving and Printing 1,932 36 35 1.81% 30 28 1.45%
Treas - Bureau of the Public Debt 1,938 18 17 0.88% 5 4 0.21%
Treas - Departmental Offices 1,900 22 22 1.16% 12 12 0.63%
Treas - Financial Crimes Enforcement Network 306 4 4 1.31% 1 1 0.33%
Treas - Financial Management Service 1,726 5 5 0.29% 3 3 0.17%
Treas - Inspector General For Tax Administration 826 0 0 0.00% 0 0 0.00%
Treas - Internal Revenue Service 104,407 581 525 0.50% 304 256 0.25%
Treas - Office of the Comptroller of the Currency 3,737 11 11 0.29% 3 2 0.05%
Treas - Office of Thrift Supervision 838 2 2 0.24% 2 2 0.24%
Treas - Special IG for the Trouble Assets Relief Pgm 157 3 3 1.91% 3 3 1.91%
Treas - U. S. Mint 1,855 52 51 2.75% 41 40 2.16%
Treas -IRS Office of the Chief Counsel 2,552 10 10 0.39% 9 7 0.27%
Treas- Office of the Inspector General 174 1 1 0.57% 1 1 0.57%
               
               
Department of Transportation Wide 57,784 620 555 0.96% 350 320 0.55%
DOT Federal Aviation Administration 48,262 513 453 0.94% 288 260 0.54%
DOT Federal Highway Administration 3,032 22 20 0.66% 13 13 0.43%
DOT Federal Motor Carrier Safety Administration 1,116 14 14 1.25% 9 9 0.81%
DOT Federal Railroad Administrataion 867 6 6 0.69% 2 2 0.23%
DOT Federal Transit Administration 575 15 15 2.61% 3 3 0.52%
DOT Maritime Administration 819 9 9 1.10% 8 8 0.98%
DOT National Highway Traffic Safety Administration 599 6 6 1.00% 6 6 1.00%
DOT Office of Inspector General 465 2 2 0.43% 2 2 0.43%
DOT Office of the Secretary 757 9 9 1.19% 5 5 0.66%
DOT Pipeline & Hazardous Materials Safety Admin 444 1 1 0.23% 0 0 0.00%
DOT Research & Inovative Technology Admin 714 23 20 2.80% 14 12 1.68%
DOT St. Lawrence Development Corporation 134 0 0 0.00% 0 0 0.00%
               
               
Department of Veterans Affairs Wide 315,116 4,415 4,074 1.29% 2,352 2,083 0.66%
VA-HQ and Others 12,215 173 172 1.41% 89 89 0.73%
VA-National Cemetery Administration 1,711 43 42 2.45% 21 21 1.23%
VA-Veterans Benefits Administration 20,274 310 298 1.47% 180 172 0.85%
VA-Veterans Health Administration 280,916 3,889 3,562 1.27% 2,062 1,801 0.64%
               
               
Federal Housing Finance Agency Wide 618 6 6 0.97% 4 4 0.65%
Federal Housing Finance Agency Hqtrs 519 5 5 0.96% 3 3 0.58%
Federal Housing Finance Agency OIG 99 1 1 1.01% 1 1 1.01%
               
               
General Services Administration Wide 12,738 168 152 1.19% 104 95 0.75%
GSA Central Office 3,421 50 48 1.40% 28 27 0.79%
GSA National Capital Region 1,600 30 30 1.88% 17 17 1.06%
GSA Region 1 311 1 1 0.32% 0 0 0.00%
GSA Region 10 470 2 2 0.43% 1 1 0.21%
GSA Region 2 666 13 13 1.95% 9 9 1.35%
GSA Region 3 991 7 6 0.61% 5 4 0.40%
GSA Region 4 1,013 14 14 1.38% 10 10 0.99%
GSA Region 5 937 6 5 0.53% 5 5 0.53%
GSA Region 6 782 10 10 1.28% 4 4 0.51%
GSA Region 7 1,083 9 8 0.74% 6 5 0.46%
GSA Region 8 423 1 1 0.24% 0 0 0.00%
GSA Region 9 1,041 25 14 1.34% 19 13 1.25%
               
               
U.S. Postal Service Wide 642,457 14,683 13,258 2.06% 5,117 4,714 0.73%
USPS Capital Metro Area Operations 65,282 2,054 1,825 2.80% 672 626 0.96%
USPS Eastern Area 100,748 1,733 1,572 1.56% 776 714 0.71%
USPS Great Lakes Area 81,746 1,687 1,546 1.89% 609 563 0.69%
USPS Headquarters 9,637 229 216 2.24% 109 102 1.06%
USPS Northeast Area 94,245 1,719 1,572 1.67% 484 450 0.48%
USPS Office of Inspector General 1,154 16 13 1.13% 8 6 0.52%
USPS Pacific Area 68,458 1,821 1,638 2.39% 526 479 0.70%
USPS Southwest Area 116,683 3,753 3,330 2.85% 1,378 1,260 1.08%
USPS Western Area 104,504 1,671 1,546 1.48% 555 514 0.49%

NRF = No Report Filed