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Table B-23
FY 2011 Summary of Pending Complaints By Category
Agency or Department Pending End of Period Pending Acknowledgment Pending Investigation Pending Hearing Pending Final Agency Action
Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 3 1,440 480 0 0 0 2 992 496 1 448 448 0 0 0
Agency for International Development 28 9,200 328.57 6 535 89.17 8 1,833 229.13 10 6,436 643.6 1 221 221
American Battle Monuments Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 13 4,234 325.69 0 0 0 2 66 33 10 4,165 416.5 1 3 3
Central Intelligence Agency 61 35,377 579.95 0 0 0 16 3,234 202.13 35 29,783 850.94 6 2,066 344.33
Chemical Safety and Hazard Investigation Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Commodity Futures Trading Commission 3 1,503 501 0 0 0 1 338 338 2 1,165 582.5 0 0 0
Consumer Product Safety Commission 3 954 318 0 0 0 1 9 9 2 945 472.5 0 0 0
Corporation for National and Community Service 6 2,105 350.83 0 0 0 2 152 76 3 1,800 600 1 153 153
Court Services and Offender Supervision Agency for the District of Columbia 19 11,142 586.42 1 30 30 2 80 40 16 11,032 689.5 0 0 0
Defense Army and Air Force Exchange 74 23,009 310.93 1 21 21 39 3,859 98.95 31 18,372 592.65 3 757 252.33
Defense Commissary Agency 122 41,090 336.8 0 0 0 39 5,177 132.74 55 29,616 538.47 16 6,225 389.06
Defense Contract Audit Agency 32 8,236 257.38 0 0 0 14 1,428 102 13 6,592 507.08 4 211 52.75
Defense Contract Management Agency 39 16,646 426.82 0 0 0 25 5,537 221.48 10 8,286 828.6 4 2,823 705.75
Defense Finance and Accounting Service 42 12,913 307.45 0 0 0 14 1,325 94.64 24 10,656 444 4 932 233
Defense Human Resources Activity 9 3,742 415.78 0 0 0 4 645 161.25 4 2,470 617.5 1 627 627
Defense Information Systems Agency 40 17,809 445.23 5 187 37.4 8 1,895 236.88 16 9,246 577.88 11 6,481 589.18
Defense Intelligence Agency 49 25,000 510.2 3 71 23.67 12 2,022 168.5 29 21,026 725.03 4 1,864 466
Defense Logistics Agency 149 56,083 376.4 4 63 15.75 46 6,453 140.28 60 33,133 552.22 38 16,430 432.37
Defense Media Activity 2 398 199 0 0 0 0 0 0 0 0 0 2 398 199
Defense Missile Defense Agency 4 1,534 383.5 0 0 0 0 0 0 4 1,534 383.5 0 0 0
Defense National Geospatial-Intelligence Agency 34 6,889 202.62 0 0 0 13 1,513 116.38 20 5,350 267.5 1 26 26
Defense National Guard Bureau 43 12,314 286.37 25 3,900 156 3 427 142.33 2 1,242 621 12 6,634 552.83
Defense National Security Agency 47 21,091 448.74 2 124 62 24 5,387 224.46 18 14,625 812.5 3 955 318.33
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Defense Office of the Inspector General 5 2,852 570.4 0 0 0 0 0 0 4 2,606 651.5 1 246 246
Defense Office of the Secretary - Wash. Hqtrs. Services 80 33,443 418.04 0 0 0 32 3,034 94.81 40 28,845 721.13 6 1,558 259.67
Defense Security Service 12 1,274 106.17 2 21 10.5 9 1,232 136.89 0 0 0 0 0 0
Defense Technical Information Center 1 451 451 0 0 0 0 0 0 0 0 0 1 451 451
Defense Threat Reduction Agency 15 7,536 502.4 0 0 0 8 1,580 197.5 7 5,956 850.86 0 0 0
Defense TRICARE Management Activity 7 1,211 173 6 629 104.83 0 0 0 1 582 582 0 0 0
Defense Uniformed Services University 2 180 90 2 180 90 0 0 0 0 0 0 0 0 0
Department of Agriculture 850 542,031 637.68 85 11,526 135.6 260 73,285 281.87 357 333,130 933.14 128 123,475 964.65
Department of Commerce 653 190,868 292.29 12 290 24.17 80 12,539 156.74 316 107,934 341.56 241 70,093 290.84
Department of Defense Education Activity 68 22,908 336.88 3 44 14.67 23 3,187 138.57 36 18,092 502.56 6 1,585 264.17
Department of Education 63 29,477 467.89 5 167 33.4 9 1,170 130 42 26,550 632.14 7 1,590 227.14
Department of Energy NRF NRF NRF NRf NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Department of Health and Human Services 510 198,261 388.75 29 1,352 46.62 119 12,978 109.06 271 161,870 597.31 75 21,752 290.03
Department of Homeland Security 1,802 696,701 386.63 210 16,890 80.43 582 105,070 180.53 783 466,022 595.17 210 107,884 513.73
Department of Housing and Urban Development 157 71,471 455.23 0 0 0 49 9,576 195.43 82 56,827 693.01 19 4,932 259.58
Department of Justice 1,561 801,499 513.45 138 10,647 77.15 282 51,285 181.86 601 453,861 755.18 477 284,357 596.14
Department of Labor 167 100,826 603.75 23 937 40.74 35 4,065 116.14 88 91,932 1,044.68 16 3,860 241.25
Department of State 196 85,722 437.36 16 2,617 163.56 62 8,416 135.74 83 54,639 658.3 32 20,033 626.03
Department of the Air Force 713 269,344 377.76 43 2,269 52.77 317 44,145 139.26 207 135,887 656.46 144 86,907 603.52
Department of the Army 1,119 394,440 352.49 74 5,300 71.62 485 64,018 132 424 272,134 641.83 116 51,928 447.66
Department of the Interior 510 333,999 654.9 61 9,876 161.9 128 34,940 272.97 219 222,102 1,014.16 92 66,858 726.72
Department of the Navy 1,209 346,245 286.39 280 19,598 69.99 512 78,822 153.95 313 210,051 671.09 94 37,449 398.39
Department of the Treasury 558 250,655 449.2 36 938 26.06 143 16,522 115.54 307 214,384 698.32 63 18,778 298.06
Department of Transportation 597 434,957 728.57 71 11,992 168.9 75 8,191 109.21 325 351,298 1,080.92 109 63,248 580.26
Department of Veterans Affairs 2,884 1,300,827 451.05 236 7,748 32.83 594 73,751 124.16 1,545 1,024,626 663.19 508 194,693 383.25
Election Assistance Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Environmental Protection Agency 133 59,699 448.86 7 0 0 55 10,542 191.67 51 35,978 705.45 17 13,148 773.41
Equal Employment Opportunity Commission 23 8,462 367.91 2 151 75.5 4 483 120.75 12 6,626 552.17 3 1,157 385.67
Export-Import Bank of the US 1 137 137 0 0 0 1 137 137 0 0 0 0 0 0
Farm Credit Administration 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Farm Credit System Insurance Corporation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Communications Commission 9 750 83.33 0 0 0 2 220 110 2 480 240 0 0 0
Federal Deposit Insurance Corporation 46 10,639 231.28 6 226 37.67 22 2,660 120.91 12 6,532 544.33 5 1,218 243.6
Federal Election Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Energy Regulatory Commission 6 1,160 193.33 0 0 0 5 900 180 1 260 260 0 0 0
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 5 1,244 248.8 1 2 2 3 1,216 405.33 0 0 0 0 0 0
Federal Labor Relations Authority 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Maritime Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Mediation and Conciliation Service 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Mine Safety & Health Review Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Reserve System--Board of Governors 17 7,468 439.29 6 1,019 169.83 0 0 0 11 6,449 586.27 0 0 0
Federal Retirement Thrift Investment Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Trade Commission 1 885 885 0 0 0 0 0 0 1 885 885 0 0 0
General Services Administration 141 55,346 392.52 1 15 15 54 8,330 154.26 69 42,302 613.07 12 4,527 377.25
Government Printing Office 85 51,145 601.71 1 21 21 17 2,853 167.82 61 46,958 769.8 6 1,313 218.83
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Holocaust Memorial Museum U.S. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Institute of Museum and Library Services 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Inter-American Foundation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
International Boundary and Water Commission 3 702 234 0 0 0 0 0 0 3 702 234 0 0 0
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
John F. Kennedy Center for the Performing Arts 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Marine Mammal Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Merit Systems Protection Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Millennium Challenge Corporation 3 290 96.67 0 0 0 2 270 135 0 0 0 0 0 0
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 45 21,189 470.87 4 121 30.25 8 1,172 146.5 26 17,959 690.73 7 1,937 276.71
National Archives and Records Administration 13 7,399 569.15 2 113 56.5 1 148 148 10 7,138 713.8 0 0 0
National Capital Planning Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Council on Disability 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Credit Union Administration 8 2,133 266.63 0 0 0 1 56 56 7 2,077 296.71 0 0 0
National Endowment for the Arts 2 320 160 0 0 0 1 30 30 1 290 290 0 0 0
National Endowment for the Humanities 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 6 4,867 811.17 0 0 0 0 0 0 3 3,308 1,102.67 3 1,559 519.67
National Indian Gaming Commission 2 26 13 0 0 0 0 0 0 0 0 0 0 0 0
National Labor Relations Board 7 3,469 495.57 0 0 0 1 49 49 5 3,214 642.8 1 206 206
National Mediation Board 2 286 143 0 0 0 0 0 0 2 286 143 0 0 0
National Reconnaissance Office 11 6,007 546.09 0 0 0 2 385 192.5 8 5,544 693 1 78 78
National Science Foundation 14 3,860 275.71 0 0 0 7 886 126.57 6 2,898 483 1 76 76
National Transportation Safety Board 1 506 506 0 0 0 0 0 0 1 506 506 0 0 0
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Nuclear Regulatory Commission 12 3,045 253.75 2 113 56.5 4 476 119 6 2,456 409.33 0 0 0
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Office of Government Ethics 2 486 243 1 61 61 0 0 0 1 425 425 0 0 0
Office of Personnel Management 51 22,991 450.8 2 103 51.5 11 974 88.55 29 19,580 675.17 9 2,334 259.33
Office of Special Counsel 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Office of the Director of National Intelligence 5 2,226 445.2 1 123 123 0 0 0 2 1,146 573 2 957 478.5
Overseas Private Investment Corporation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Peace Corps 6 3,767 627.83 0 0 0 1 86 86 4 3,189 797.25 1 492 492
Pension Benefit Guaranty Corporation 19 3,308 174.11 0 0 0 0 0 0 10 1,865 186.5 9 1,443 160.33
Postal Regulatory Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 5 800 160 0 0 0 3 63 21 2 737 368.5 0 0 0
Securities and Exchange Commission 8 2,675 334.38 0 0 0 6 946 157.67 2 1,729 864.5 0 0 0
Selective Service System 1 311 311 0 0 0 1 311 311 0 0 0 0 0 0
Small Business Administration 55 28,767 523.04 0 0 0 24 3,804 158.5 29 24,367 840.24 2 596 298
Smithsonian Institution 14 7,334 523.86 0 0 0 5 458 91.6 7 6,472 924.57 2 404 202
Social Security Administration 805 405,331 503.52 18 626 34.78 176 26,681 151.6 454 310,106 683.05 148 67,763 457.86
Tennessee Valley Authority 54 20,008 370.52 2 6 3 14 1,135 81.07 29 17,506 603.66 4 687 171.75
Trade and Development Agency 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
U.S. Postal Service 3,736 1,418,410 379.66 3 128 42.67 665 46,198 69.47 2,393 1,305,168 545.41 302 48,034 159.05
U.S. Tax Court 1 35 35 0 0 0 1 35 35 0 0 0 0 0 0
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
                               
Cabinet Level Subtotal 18,161 7,782,342 428.52 1,375 107,515 78.19 4,710 689,672 146.43 8,730 5,706,644 653.68 2,750 1,254,074 456.03
Midsize Agencies Subtotal 1,344 631,304 469.72 40 1,097 27.43 369 55,756 151.1 706 480,802 681.02 206 92,614 449.58
Small Agencies Subtotal 407 181,512 445.98 22 2,107 95.77 95 15,262 160.65 236 153,783 651.62 36 9,724 270.11
Micro Agencies Subtotal 7 2,212 316 1 61 61 2 992 496 4 1,159 289.75 0 0 0
Government-wide 19,919 8,597,370 431.6165 1,438 110,780 77.04 5,176 761,682 147.16 9,676 6,342,388 655.48 2,992 1,356,412 453.35

NRF = No Report Filed