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| Agency or Department | Number ADR Closures | Number ADR Settlements | % ADR Settlements | Number ADR Withdrawals/No Complaints Filed | % ADR Withdrawals No Complaints Filed | Number ADR Resolutions | % ADR Resolutions (Resolution Rate) |
|---|---|---|---|---|---|---|---|
| Advisory Council on Historic Preservation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| African Development Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Agency for International Development | 4 | 0 | 0.00% | 1 | 25.00% | 1 | 25.00% |
| American Battle Monuments Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Appalachian Regional Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Architectural and Transportation Barriers Compliance Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Arctic Research Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Armed Forces Retirement Home | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Barry Goldwater Scholarship and Excellence in Education Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Broadcasting Board of Governors | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% |
| Central Intelligence Agency | 4 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Chemical Safety and Hazard Investigation Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Christopher Columbus Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission of Fine Arts | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission on Civil Rights | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Committee for Purchase from People Who Are Blind or Severely Disabled | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Commodity Futures Trading Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Consumer Product Safety Commission | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Corporation for National and Community Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Court Services and Offender Supervision Agency for the District of Columbia | 3 | 1 | 33.33% | 1 | 33.33% | 2 | 66.67% |
| Defense Army and Air Force Exchange | 105 | 34 | 32.38% | 52 | 49.52% | 86 | 81.90% |
| Defense Commissary Agency | 77 | 7 | 9.09% | 28 | 36.36% | 35 | 45.45% |
| Defense Contract Audit Agency | 4 | 1 | 25.00% | 1 | 25.00% | 2 | 50.00% |
| Defense Contract Management Agency | 19 | 1 | 5.26% | 9 | 47.37% | 10 | 52.63% |
| Defense Finance and Accounting Service | 80 | 40 | 50.00% | 16 | 20.00% | 56 | 70.00% |
| Defense Human Resources Activity | 8 | 4 | 50.00% | 1 | 12.50% | 5 | 62.50% |
| Defense Information Systems Agency | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Intelligence Agency | 26 | 2 | 7.69% | 15 | 57.69% | 17 | 65.38% |
| Defense Logistics Agency | 120 | 44 | 36.67% | 48 | 40.00% | 92 | 76.67% |
| Defense Media Activity | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Missile Defense Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense National Geospatial-Intelligence Agency | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense National Guard Bureau | 18 | 6 | 33.33% | 5 | 27.78% | 11 | 61.11% |
| Defense National Security Agency | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Office of the Inspector General | 3 | 3 | 100.00% | 0 | 0.00% | 3 | 100.00% |
| Defense Office of the Secretary - Wash. Hqtrs. Services | 23 | 0 | 0.00% | 4 | 17.39% | 4 | 17.39% |
| Defense Security Service | 5 | 5 | 100.00% | 0 | 0.00% | 5 | 100.00% |
| Defense Technical Information Center | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Defense Threat Reduction Agency | 6 | 2 | 33.33% | 2 | 33.33% | 4 | 66.67% |
| Defense TRICARE Management Activity | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Uniformed Services University | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Department of Agriculture | 263 | 61 | 23.19% | 84 | 31.94% | 145 | 55.13% |
| Department of Commerce | 46 | 5 | 10.87% | 12 | 26.09% | 17 | 36.96% |
| Department of Defense Education Activity | 16 | 5 | 31.25% | 6 | 37.50% | 11 | 68.75% |
| Department of Education | 28 | 1 | 3.57% | 7 | 25.00% | 8 | 28.57% |
| Department of Energy | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Department of Health and Human Services | 209 | 17 | 8.13% | 65 | 31.10% | 82 | 39.23% |
| Department of Homeland Security | 922 | 110 | 11.93% | 325 | 35.25% | 435 | 47.18% |
| Department of Housing and Urban Development | 29 | 3 | 10.34% | 8 | 27.59% | 11 | 37.93% |
| Department of Justice | 158 | 47 | 29.75% | 36 | 22.78% | 83 | 52.53% |
| Department of Labor | 122 | 16 | 13.11% | 21 | 17.21% | 37 | 30.33% |
| Department of State | 85 | 17 | 20.00% | 31 | 36.47% | 48 | 56.47% |
| Department of the Air Force | 515 | 162 | 31.46% | 79 | 15.34% | 241 | 46.80% |
| Department of the Army | 545 | 196 | 35.96% | 158 | 28.99% | 354 | 64.95% |
| Department of the Interior | 122 | 38 | 31.15% | 32 | 26.23% | 70 | 57.38% |
| Department of the Navy | 822 | 209 | 25.43% | 322 | 39.17% | 531 | 64.60% |
| Department of the Treasury | 363 | 110 | 30.30% | 87 | 23.97% | 197 | 54.27% |
| Department of Transportation | 210 | 48 | 22.86% | 54 | 25.71% | 102 | 48.57% |
| Department of Veterans Affairs | 2,395 | 383 | 15.99% | 737 | 30.77% | 1,120 | 46.76% |
| Election Assistance Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Environmental Protection Agency | 15 | 3 | 20.00% | 0 | 0.00% | 3 | 20.00% |
| Equal Employment Opportunity Commission | 24 | 9 | 37.50% | 5 | 20.83% | 14 | 58.33% |
| Export-Import Bank of the US | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit Administration | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit System Insurance Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Communications Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 35 | 8 | 22.86% | 10 | 28.57% | 18 | 51.43% |
| Federal Election Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Energy Regulatory Commission | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Financial Institutions Examination Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Federal Housing Finance Agency | 4 | 1 | 25.00% | 0 | 0.00% | 1 | 25.00% |
| Federal Labor Relations Authority | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Federal Maritime Commission | 2 | 1 | 50.00% | 1 | 50.00% | 2 | 100.00% |
| Federal Mediation and Conciliation Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mine Safety & Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Trade Commission | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% |
| General Services Administration | 66 | 8 | 12.12% | 23 | 34.85% | 31 | 46.97% |
| Government Printing Office | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Harry S. Truman Scholarship Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Institute of Museum and Library Services | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Inter-American Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| International Boundary and Water Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| International Joint Commission: US & Canada | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| International Trade Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| James Madison Memorial Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Japan-United States Friendship Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Marine Mammal Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Merit Systems Protection Board | 2 | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% |
| Millennium Challenge Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Aeronautics and Space Administration | 18 | 11 | 61.11% | 2 | 11.11% | 13 | 72.22% |
| National Archives and Records Administration | 5 | 4 | 80.00% | 1 | 20.00% | 5 | 100.00% |
| National Capital Planning Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Council on Disability | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Credit Union Administration | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Endowment for the Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Foundation on the Arts & the Humanities | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Gallery of Art | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Indian Gaming Commission | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| National Labor Relations Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Mediation Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Reconnaissance Office | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Science Foundation | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| National Transportation Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Navajo and Hopi Indian Relocation Commission | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Nuclear Regulatory Commission | 16 | 10 | 62.50% | 2 | 12.50% | 12 | 75.00% |
| Nuclear Waste Technical Review Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Occupational Safety & Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Government Ethics | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Personnel Management | 2 | 1 | 50.00% | 1 | 50.00% | 2 | 100.00% |
| Office of Special Counsel | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of the Director of National Intelligence | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% |
| Overseas Private Investment Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Peace Corps | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Pension Benefit Guaranty Corporation | 2 | 0 | 0.00% | 2 | 100.00% | 2 | 100.00% |
| Postal Regulatory Commission | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Presidio Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Railroad Retirement Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Securities and Exchange Commission | 5 | 1 | 20.00% | 2 | 40.00% | 3 | 60.00% |
| Selective Service System | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Small Business Administration | 5 | 0 | 0.00% | 2 | 40.00% | 2 | 40.00% |
| Smithsonian Institution | 10 | 0 | 0.00% | 9 | 90.00% | 9 | 90.00% |
| Social Security Administration | 370 | 64 | 17.30% | 39 | 10.54% | 103 | 27.84% |
| Tennessee Valley Authority | 17 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Trade and Development Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| U.S. Postal Service | 9,848 | 3,465 | 35.18% | 4,041 | 41.03% | 7,506 | 76.22% |
| U.S. Tax Court | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Utah Reclamation Mitigation and Conservation Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Valles Caldera Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Cabinet Level Subtotal | 17,197 | 5,043 | 29.32% | 6,286 | 36.55% | 11,329 | 65.88% |
| Midsize Agencies Subtotal | 538 | 95 | 17.66% | 86 | 15.99% | 181 | 33.64% |
| Small Agencies Subtotal | 85 | 31 | 36.47% | 19 | 22.35% | 50 | 58.82% |
| Micro Agencies Subtotal | 2 | 2 | 100.00% | 0 | 0.00% | 2 | 100.00% |
| Government-wide | 17,822 | 5,171 | 29.01% | 6,391 | 35.86% | 11,562 | 64.87% |
NRF = No Report Filed