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U.S. Postal Service (USPS)
FY 2011 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2011
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counseling 4,835 9,848 14,683
Settlements 143 3% 3,465 35.2% 3,608 24.6%
Withdrawals or No Complaints Filed 1,932 40% 4,041 41% 5,973 40.7%
Complaints Filed* 4,837 32.9%
Decision to File Complaint Pending at End of FY 265 1.8%
*Includes only complaints filed in FY 2011 where counseling was also completed during FY 2011.
Agency Use of ADR for EEO Dispute Resolution in FY 2011
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 14,683 75.8% 67.1%
Complaint Closures 6,251 5.3% 4.8%
Bases Most Frequently Alleged in FY 2011
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination Reprisal Age Disability (Physical)
Timeliness in FY 2011
Total # # Timely % Timely FY 2010 APD* FY 2011 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 14,670 14,467 98.6%
All Investigations 3,019 2,989 99% 118 110 -6.8% 183
All Complaint Closures 6,251 247 249 0.8% 346
Merit Decisions (no AJ) 1,407 1,364 96.9% 262 263 0.4% 429
Dismissal Decisions (no AJ) 2,538 33 43 30.3% 73
*APD = Average Processing Days
Outcomes of Complaints in FY 2011
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 5,117
Total Closures 6,251
Settlements 872 14%
Withdrawals 303 4.9%
Total Final Agency Actions 5,076 81.2% 3,945 77.7% 1,113 21.9% 18 0.4%
Dismissals 2,548 50.2% 2,538 99.6% 10 0.4% 0 0%
Merit Decisions 2,528 49.8% 1,407 55.7% 1,103 43.6% 18 0.7%
Finding Discrimination 63 2.5% 0 0% 45 71.4% 18 28.6%
Finding No Discrimination 2,465 97.5% 1,407 57.1% 1,058 42.9% 0 0%
Costs Associated with EEO Process in FY 2011
Total # Total Amount Average Amount
Pre-Complaint Settlements w/ Monetary Benefits 345 $597,043 $1,730
ADR Settlements w/ Monetary Benefits 322 $459,457 $1,426
Investigation Costs 3,019 $4,265,066 $1,412
Complaint Closures with Monetary Benefits 817 $5,989,670 $7,331
ADR Settlements w/ Monetary Benefits 141 $119,189 $845