The U.S. Equal Employment Opportunity Commission

Executive Summary

Pursuant to a contract with the Equal Employment Opportunity Commission (EEOC), the authors surveyed the participants of the EEOC mediation program regarding their opinions of the performance of the program. This report presents our findings.

The participant evaluation of the EEOC mediation program shows a high degree of participant satisfaction with the EEOC mediation program. Both the participant groups—charging parties and respondents—gave high marks to the various elements of the EEOC mediation program. A summary of our conclusions and their implications are the following:

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