The U.S. Equal Employment Opportunity Commission


2003 EEO-1 AGGREGATE REPORT
NAICS CODE 56142 - Telephone Call Centers

(409 UNITS)

Number Employed
Racial/Ethnic Group and Sex Total Employment Officials & Managers Professionals Technicians Sales Workers Office & Clerical Workers Craft Workers Operatives Laborers Service Workers
ALL EMPLOYEES 143649 8492 6437 1810 23847 79312 777 19580 100 3294
Men 57937 4367 3166 1392 9419 29260 643 8222 66 1402
Women 85712 4125 3271 418 14428 50052 134 11358 34 1892
WHITE 87647 6739 4828 1444 15037 49377 659 7695 52 1816
Men 37525 3560 2437 1126 6085 19396 558 3532 41 790
Women 50122 3179 2391 318 8952 29981 101 4163 11 1026
MINORITY 56002 1753 1609 366 8810 29935 118 11885 48 1478
Men 20412 807 729 266 3334 9864 85 4690 25 612
Women 35590 946 880 100 5476 20071 33 7195 23 866
BLACK 32719 982 778 87 6468 17198 76 5957 9 1164
Men 10652 428 261 54 2352 5120 56 1923 5 453
Women 22067 554 517 33 4116 12078 20 4034 4 711
HISPANIC 18573 582 407 129 1690 10262 29 5308 37 129
Men 7473 275 200 103 684 3635 19 2462 19 76
Women 11100 307 207 26 1006 6627 10 2846 18 53
ASIAN AMERICAN 3653 159 391 140 487 1973 9 385 1 108
Men 1883 92 252 101 230 942 6 203 0 57
Women 1770 67 139 39 257 1031 3 182 1 51
AMERICAN INDIAN 1057 30 33 10 165 502 4 235 1 77
Men 404 12 16 8 68 167 4 102 1 26
Women 653 18 17 2 97 335 0 133 0 51
PARTICIPATION RATE
ALL EMPLOYEES 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
Men 40.3 51.4 49.2 76.9 39.5 36.9 82.8 42.0 66.0 42.6
Women 59.7 48.6 50.8 23.1 60.5 63.1 17.2 58.0 34.0 57.4
WHITE 61.0 79.4 75.0 79.8 63.1 62.3 84.8 39.3 52.0 55.1
Men 26.1 41.9 37.9 62.2 25.5 24.5 71.8 18.0 41.0 24.0
Women 34.9 37.4 37.1 17.6 37.5 37.8 13.0 21.3 11.0 31.1
MINORITY 39.0 20.6 25.0 20.2 36.9 37.7 15.2 60.7 48.0 44.9
Men 14.2 9.5 11.3 14.7 14.0 12.4 10.9 24.0 25.0 18.6
Women 24.8 11.1 13.7 5.5 23.0 25.3 4.2 36.7 23.0 26.3
BLACK 22.8 11.6 12.1 4.8 27.1 21.7 9.8 30.4 9.0 35.3
Men 7.4 5.0 4.1 3.0 9.9 6.5 7.2 9.8 5.0 13.8
Women 15.4 6.5 8.0 1.8 17.3 15.2 2.6 20.6 4.0 21.6
HISPANIC 12.9 6.9 6.3 7.1 7.1 12.9 3.7 27.1 37.0 3.9
Men 5.2 3.2 3.1 5.7 2.9 4.6 2.4 12.6 19.0 2.3
Women 7.7 3.6 3.2 1.4 4.2 8.4 1.3 14.5 18.0 1.6
ASIAN AMERICAN 2.5 1.9 6.1 7.7 2.0 2.5 1.2 2.0 1.0 3.3
Men 1.3 1.1 3.9 5.6 1.0 1.2 0.8 1.0 0.0 1.7
Women 1.2 0.8 2.2 2.2 1.1 1.3 0.4 0.9 1.0 1.5
AMERICAN INDIAN 0.7 0.4 0.5 0.6 0.7 0.6 0.5 1.2 1.0 2.3
Men 0.3 0.1 0.2 0.4 0.3 0.2 0.5 0.5 1.0 0.8
Women 0.5 0.2 0.3 0.1 0.4 0.4 0.0 0.7 0.0 1.5

This page was last modified on June 8, 2005

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