The U.S. Equal Employment Opportunity Commission


2007 EEO-1 National Aggregate Report by NAICS-5 Code: 56142 - Telephone Call Centers

(647 UNITS)

Number Employed
Racial/Ethnic Group and Sex Total Employment Executive/Senior Level Officials & Managers First/Mid Level Officials & Managers Professionals Technicians Sales Workers Office & Clerical Workers Craft Workers Operatives Laborers Service Workers
ALL EMPLOYEES 180,795 1,480 13,730 12,009 2,987 31,033 94,961 161 18,683 1,732 4,019
Men 66,105 903 7,101 6,180 2,371 11,632 29,604 72 6,086 761 1,395
Women 114,690 577 6,629 5,829 616 19,401 65,357 89 12,597 971 2,624
WHITE 100,336 1,258 9,939 8,630 2,095 17,899 49,210 133 8,446 1,110 1,616
Men 38,946 770 5,318 4,521 1,682 6,870 15,809 58 2,854 479 585
Women 61,390 488 4,621 4,109 413 11,029 33,401 75 5,592 631 1,031
MINORITY 80,459 222 3,791 3,379 892 13,134 45,751 28 10,237 622 2,403
Men 27,159 133 1,783 1,659 689 4,762 13,795 14 3,232 282 810
Women 53,300 89 2,008 1,720 203 8,372 31,956 14 7,005 340 1,593
BLACK 47,442 82 1,898 1,407 292 8,426 27,108 6 6,427 354 1,442
Men 14,218 51 784 543 226 2,919 7,376 3 1,768 155 393
Women 33,224 31 1,114 864 66 5,507 19,732 3 4,659 199 1,049
HISPANIC 24,902 71 1,327 805 250 3,512 14,941 16 3,067 176 737
Men 9,435 42 652 412 196 1,376 5,137 9 1,200 76 335
Women 15,467 29 675 393 54 2,136 9,804 7 1,867 100 402
ASIAN 4,384 32 381 1,004 227 284 2,078 3 234 55 86
Men 2,109 20 252 592 159 125 798 1 96 29 37
Women 2,275 12 129 412 68 159 1,280 2 138 26 49
AMERICAN INDIAN 1,621 4 99 47 22 401 776 1 218 30 23
Men 545 3 46 20 17 134 231 0 73 18 3
Women 1,076 1 53 27 5 267 545 1 145 12 20
HAWAIIAN 654 31 44 33 88 188 159 0 32 4 75
Men 299 16 28 22 80 70 39 0 9 3 32
Women 355 15 16 11 8 118 120 0 23 1 43
TWO OR MORE RACES 1,456 2 42 83 13 323 689 2 259 3 40
Men 553 1 21 70 11 138 214 1 86 1 10
Women 903 1 21 13 2 185 475 1 173 2 30
PARTICIPATION RATE
ALL EMPLOYEES 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00
Men 36.56 61.01 51.72 51.46 79.38 37.48 31.17 44.72 32.58 43.94 34.71
Women 63.44 38.99 48.28 48.54 20.62 62.52 68.83 55.28 67.42 56.06 65.29
WHITE 55.50 85.00 72.39 71.86 70.14 57.68 51.82 82.61 45.21 64.09 40.21
Men 21.54 52.03 38.73 37.65 56.31 22.14 16.65 36.02 15.28 27.66 14.56
Women 33.96 32.97 33.66 34.22 13.83 35.54 35.17 46.58 29.93 36.43 25.65
MINORITY 44.50 15.00 27.61 28.14 29.86 42.32 48.18 17.39 54.79 35.91 59.79
Men 15.02 8.99 12.99 13.81 23.07 15.35 14.53 8.70 17.30 16.28 20.15
Women 29.48 6.01 14.62 14.32 6.80 26.98 33.65 8.70 37.49 19.63 39.64
BLACK 26.24 5.54 13.82 11.72 9.78 27.15 28.55 3.73 34.40 20.44 35.88
Men 7.86 3.45 5.71 4.52 7.57 9.41 7.77 1.86 9.46 8.95 9.78
Women 18.38 2.09 8.11 7.19 2.21 17.75 20.78 1.86 24.94 11.49 26.10
HISPANIC 13.77 4.80 9.67 6.70 8.37 11.32 15.73 9.94 16.42 10.16 18.34
Men 5.22 2.84 4.75 3.43 6.56 4.43 5.41 5.59 6.42 4.39 8.34
Women 8.56 1.96 4.92 3.27 1.81 6.88 10.32 4.35 9.99 5.77 10.00
ASIAN AMERICAN 2.42 2.16 2.77 8.36 7.60 0.92 2.19 1.86 1.25 3.18 2.14
Men 1.17 1.35 1.84 4.93 5.32 0.40 0.84 0.62 0.51 1.67 0.92
Women 1.26 0.81 0.94 3.43 2.28 0.51 1.35 1.24 0.74 1.50 1.22
AMERICAN INDIAN 0.90 0.27 0.72 0.39 0.74 1.29 0.82 0.62 1.17 1.73 0.57
Men 0.30 0.20 0.34 0.17 0.57 0.43 0.24 0.00 0.39 1.04 0.07
Women 0.60 0.07 0.39 0.22 0.17 0.86 0.57 0.62 0.78 0.69 0.50
HAWAIIAN 0.36 2.09 0.32 0.27 2.95 0.61 0.17 0.00 0.17 0.23 1.87
Men 0.17 1.08 0.20 0.18 2.68 0.23 0.04 0.00 0.05 0.17 0.80
Women 0.20 1.01 0.12 0.09 0.27 0.38 0.13 0.00 0.12 0.06 1.07
TWO OR MORE RACES 0.81 0.14 0.31 0.69 0.44 1.04 0.73 1.24 1.39 0.17 1.00
Men 0.31 0.07 0.15 0.58 0.37 0.44 0.23 0.62 0.46 0.06 0.25
Women 0.50 0.07 0.15 0.11 0.07 0.60 0.50 0.62 0.93 0.12 0.75

This page was last modified on October 12, 2009.

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