The U.S. Equal Employment Opportunity Commission


2008 EEO-1 National Aggregate Report by NAICS-5 Code: 56142 - Telephone Call Centers

(660 UNITS)

Number Employed
Racial/Ethnic Group and Sex Total Employment Executive/Senior Level Officials & Managers First/Mid Level Officials & Managers Professionals Technicians Sales Workers Office & Clerical Workers Craft Workers Operatives Laborers Service Workers
ALL EMPLOYEES 197,895 1,134 13,518 11,770 3,319 30,334 92,593 80 40,324 1,690 3,133
Men 66,777 774 6,803 5,824 2,595 11,852 28,592 31 8,624 567 1,115
Women 131,118 360 6,715 5,946 724 18,482 64,001 49 31,700 1,123 2,018
WHITE 107,498 1,000 9,857 8,287 2,514 17,699 47,092 67 18,561 1,212 1,209
Men 39,203 685 5,130 4,202 2,019 6,903 14,908 26 4,434 386 510
Women 68,295 315 4,727 4,085 495 10,796 32,184 41 14,127 826 699
MINORITY 90,397 134 3,661 3,483 805 12,635 45,501 13 21,763 478 1,924
Men 27,574 89 1,673 1,622 576 4,949 13,684 5 4,190 181 605
Women 62,823 45 1,988 1,861 229 7,686 31,817 8 17,573 297 1,319
BLACK 53,837 42 1,880 1,466 278 7,883 25,636 1 15,102 314 1,235
Men 14,123 20 761 514 192 2,990 6,878 0 2,315 117 336
Women 39,714 22 1,119 952 86 4,893 18,758 1 12,787 197 899
HISPANIC 27,086 46 1,224 785 264 3,708 15,490 8 4,949 97 515
Men 9,738 35 573 371 195 1,489 5,343 5 1,482 35 210
Women 17,348 11 651 414 69 2,219 10,147 3 3,467 62 305
ASIAN 4,536 37 386 1,078 203 266 2,072 2 379 47 66
Men 2,128 28 248 655 144 116 770 0 116 21 30
Women 2,408 9 138 423 59 150 1,302 2 263 26 36
AMERICAN INDIAN 1,712 5 91 52 23 273 905 1 336 6 20
Men 558 3 38 22 19 102 278 0 88 3 5
Women 1,154 2 53 30 4 171 627 1 248 3 15
HAWAIIAN 553 3 15 26 14 127 283 0 56 1 28
Men 210 3 12 13 11 71 80 0 14 0 6
Women 343 0 3 13 3 56 203 0 42 1 22
TWO OR MORE RACES 2,673 1 65 76 23 378 1,115 1 941 13 60
Men 817 0 41 47 15 181 335 0 175 5 18
Women 1,856 1 24 29 8 197 780 1 766 8 42
PARTICIPATION RATE
ALL EMPLOYEES 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00
Men 33.74 68.25 50.33 49.48 78.19 39.07 30.88 38.75 21.39 33.55 35.59
Women 66.26 31.75 49.67 50.52 21.81 60.93 69.12 61.25 78.61 66.45 64.41
WHITE 54.32 88.18 72.92 70.41 75.75 58.35 50.86 83.75 46.03 71.72 38.59
Men 19.81 60.41 37.95 35.70 60.83 22.76 16.10 32.50 11.00 22.84 16.28
Women 34.51 27.78 34.97 34.71 14.91 35.59 34.76 51.25 35.03 48.88 22.31
MINORITY 45.68 11.82 27.08 29.59 24.25 41.65 49.14 16.25 53.97 28.28 61.41
Men 13.93 7.85 12.38 13.78 17.35 16.32 14.78 6.25 10.39 10.71 19.31
Women 31.75 3.97 14.71 15.81 6.90 25.34 34.36 10.00 43.58 17.57 42.10
BLACK 27.20 3.70 13.91 12.46 8.38 25.99 27.69 1.25 37.45 18.58 39.42
Men 7.14 1.76 5.63 4.37 5.78 9.86 7.43 0.00 5.74 6.92 10.72
Women 20.07 1.94 8.28 8.09 2.59 16.13 20.26 1.25 31.71 11.66 28.69
HISPANIC 13.69 4.06 9.05 6.67 7.95 12.22 16.73 10.00 12.27 5.74 16.44
Men 4.92 3.09 4.24 3.15 5.88 4.91 5.77 6.25 3.68 2.07 6.70
Women 8.77 0.97 4.82 3.52 2.08 7.32 10.96 3.75 8.60 3.67 9.74
ASIAN AMERICAN 2.29 3.26 2.86 9.16 6.12 0.88 2.24 2.50 0.94 2.78 2.11
Men 1.08 2.47 1.83 5.57 4.34 0.38 0.83 0.00 0.29 1.24 0.96
Women 1.22 0.79 1.02 3.59 1.78 0.49 1.41 2.50 0.65 1.54 1.15
AMERICAN INDIAN 0.87 0.44 0.67 0.44 0.69 0.90 0.98 1.25 0.83 0.36 0.64
Men 0.28 0.26 0.28 0.19 0.57 0.34 0.30 0.00 0.22 0.18 0.16
Women 0.58 0.18 0.39 0.25 0.12 0.56 0.68 1.25 0.62 0.18 0.48
HAWAIIAN 0.28 0.26 0.11 0.22 0.42 0.42 0.31 0.00 0.14 0.06 0.89
Men 0.11 0.26 0.09 0.11 0.33 0.23 0.09 0.00 0.03 0.00 0.19
Women 0.17 0.00 0.02 0.11 0.09 0.18 0.22 0.00 0.10 0.06 0.70
TWO OR MORE RACES 1.35 0.09 0.48 0.65 0.69 1.25 1.20 1.25 2.33 0.77 1.92
Men 0.41 0.00 0.30 0.40 0.45 0.60 0.36 0.00 0.43 0.30 0.57
Women 0.94 0.09 0.18 0.25 0.24 0.65 0.84 1.25 1.90 0.47 1.34

This page was last modified on March 11, 2009.

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