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EEOC Online Inquiry and Appointment System

EEOC's Online Inquiry and Appointment System enables individuals to submit online inquiries and online requests for intake interviews with EEOC. EEOC launched the system in five EEOC offices on March 13, 2017.

Who can use the Online Inquiry System?

EEOC's Online Inquiry and Appointment System is for individuals who believe they have experienced employment discrimination by a private employer, state or local government, union, or employment agency. Those individuals who live or work within 100 miles of five EEOC offices (Charlotte, Chicago, New Orleans, Phoenix, or Seattle) can use the online system to submit an inquiry to EEOC and schedule an intake appointment.

Individuals who do not live or work within 100 miles of the five cities in the pilot program can use EEOC's online assessment tool that can help you decide if EEOC is the correct agency to assist you.

You can use our zip code look up to determine which system is available to you.

How to Use the Online Inquiry System

When you open the Public Portal page, just click on "I want to file a complaint." When you enter your zip code, the system will determine if you can use the Online Inquiry System. 

How the Online Inquiry System Works

EEOC's Online Inquiry System asks a few questions to help determine whether EEOC is the right federal agency to handle a potential complaint involving employment discrimination. Those questions are:

  • What type of employer do you believe discriminated against you?
  • When did the discriminatory action occur? Why do you believe the employer discriminated against you (i.e., your age, disability, national origin, race, color, religion, sex, or genetic information)?
  • How many employees does this employer have?
  • In which state did the discrimination occur?

It's a quick and easy way to find out if EEOC can address the individual's situation.

If EEOC does not have the legal authority to address your situation, we will refer you to other agencies that may be able to help you. If your answers suggest that EEOC can address your situation, the system will instruct you to create a secure online account, answer a few more questions, and schedule an appointment for an intake interview with an EEOC staff member. The information you provide to EEOC is confidential and will not be sent to your employer during EEOC's investigation.

How to use the Online Appointment System

After you submit an online inquiry, you use the Online Appointment System to schedule an interview in person or by phone with an EEOC staff member. Just click "Schedule an Interview," which opens a calendar with available dates and times. We recommend that you schedule an interview with an EEOC representative to discuss the details of your situation. In our experience, an interview helps individuals make more informed decisions about whether to file a formal charge of discrimination.

Submitting an inquiry is different from filing a charge of discrimination

A charge of discrimination is a signed statement asserting that an organization engaged in employment discrimination. It requests EEOC to take remedial action. The laws enforced by EEOC, except for the Equal Pay Act, require you to file a charge before you can file a lawsuit for unlawful discrimination. There are strict time limits for filing a charge.

You can find more information about the pilot program for EEOC's Online Inquiry and Appointment System on EEOC's Public Portal and clicking on FAQs.