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Federal Sector ADR: Department of Defense-Office of the Secretary-Washington Headquarters Services

Department of Defense - Office of the Secretary - Washington Headquarters Services

Contact: Renee Byrd
ADR Coordinator
(703) 699-1807
Email: renee.byrd@whs.mil
Fiscal Year 2006 2007 2008 2009
Size of Work Force 6,525 7,087 4,831 5,294
Pre-Complaint Process
Completed/Ended Counselings 57 56 49 57
Offered ADR 43 56 49 4
Processed and Completed (Participations) 2 2 2 3
Resolutions (Settlements and Withdrawals) 1 2 1 0
Formal Complaint Process
Complaint Closures 34 28 43 22
Offered ADR 0 0 1 4
Processed and Completed (Participations) 0 0 1 4
Resolutions (Settlements and Withdrawals) 0 0 1 1

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 4,902 4,629 4,186 5,401 5,720 6,135
Pre-Complaint Process
Completed Counselings 36 48 48 34 49 55
Offered ADR N/A N/A 13 16 55 55
Processed in ADR 2 4 13 7 1 7
Completed ADR 2 4 13 7 1 7
Resolved Disputes 2 2 7 7 1 4
Formal Complaint Process
Complaints Filed 15 16 26 22 34 29
Complaints in Inventory 39 47 56 67 74 77
Offered ADR N/A N/A 0 7 6 1
Processed in ADR N/A 0 0 5 3 1
Completed ADR 2 0 0 5 3 1
Resolved Disputes 2 0 0 3 2 0